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Koala Help Center

Removable covers The Paddo&apos;s removable covers are splash resistant and washable. Follow the instructions on the care label.
Fixed frame and arm lining Spot clean only. Don&apos;t remove the lining covers.
Keeping it in shape
<ul>
<li>Rotate and plump the cushions regularly so they wear evenly.</li>
<li>Don&apos;t stand or jump on the sofa.</li>
<li>Lift it when moving it, don&apos;t drag it. Use two or more people.</li>
</ul>
Pilling Small fabric balls (pilling) can appear with use. This is normal for upholstery fabric and isn&apos;t a fault.
Need a new cover? <a href="https://au-koala.gorgias.help/en-US/a-9237516">You can buy replacement covers</a>.

The Paddo Sofa Bed's removable covers are splash resistant and washable (follow the care label). Spot clean the fixed frame and arm lining. Pilling is normal and not a fault.

How do I clean and care for my Paddo Sofa Bed?

Our Products

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Paddo Sofa Bed

I recently made a purchase - can I get the sale price?

When does the Black Friday Sale end?

Can I purchase now during the sale but have my order delivered at a later date?

Can I return items purchased during the sale?

Will there be limited stock or delivery delays during the sale?

Will Koala Second Home have a Black Friday sale?

Black Friday Sale 2026

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Your Order

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Delivery Times & What to Expect

Help, I'm missing items or boxes from my order

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Is delivery free? How delivery fees work

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Delivery Fees & Zones

What is Old Mattress Collection (old mattress removal)?

How do I add it to my order?

Where is it available?

Will you unpack and set up my new mattress?

Can you take my old bed base or other furniture too?

I’ve got other items in my cart. Can I still use it?

Old Mattress Removal Service

Premium Delivery: what's included, where it's available and how it works

Premium Delivery Service

Delivery & Shipping

How does the Koala 120-night trial return policy work?

How do I return my Koala product? Start a 120-night return

If I return my items under the 120 night trial, do I need to pay for the return?

Do I pay for my product upfront, or when the 120 Night Trial finishes?

What condition do returns need to be in, and what happens to them?

When will I get my refund?

I bought my Koala product from my friend. Can I return it for a refund?

How do I prepare my item/s for collection?

When will my return be picked up or collected?

Where is my return? Return status and when you'll get your refund

Can I exchange for a different size, colour or model?

120 Night Trial

How do I make a warranty claim for a faulty or broken product?

What does the Koala Warranty cover, and for how long?

Is mattress sagging covered by the warranty?

My product isn't working quite right, how can I get support?

My product is faulty. Do I return it or make a warranty claim?

Warranty

I'm missing a part or screws, or a part is damaged. Can I get a replacement?

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Spare Parts & Assembly

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Our Mattress Range FAQs

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Are the cushion colours online true to life?

Are cushion inserts included?

Can I put the cushion covers in the washing machine?

At what temperature should I wash my cushion covers?

Can I machine wash the cushion inserts?

Can I buy just cushion inserts?

Are your cushions suitable for outdoors?

My cushion arrived compressed, will it recover? How long will it take?

How do I dispose of the cushion packaging?

Why can't I put the plastic in my kerbside recycling bin?

The zipper on my cushion was bent during washing. What happened?

Can I iron on the zipper?

Care Guidelines for Cushion Inserts

Care Guidelines for Cushion Covers

Cushions

What is a throw blanket?

Where and how should I use my throws?

Should I use fabric softeners on my throw?

Are the throw colours online true to life?

Is Organic cotton really better for the environment?

What does Organic Content Standard (OCS) mean?

Are your throws suitable for outdoors?

How do I dispose of the throw packaging?

At what temperature should I wash my throw?

Can I dry clean the throw?

Will the throw shrink in the dryer?

Can I put the throw in the dryer?

Can I iron the throws?

Caring for your throws

Throws

Homewares

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Is the Joey Kids Mattress flame retardant?

Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?

How long can I keep the Joey Kids Mattress in the box?

Can my kiddo sleep on the Joey Kids Mattress straight away?

Can I use an electric blanket on the Joey Kids Mattress?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Can I wash the Joey Kids Mattress permanent cover?

Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.

Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?

Joey Kids Mattress

What age is the Joey Bed Base suitable from?

Can I use a different mattress with the Joey Bed Base?

Can I use two guard rails on the Joey Bed Base?

Can I assemble the Joey Bed Base without the headboard?

Is the lacquer on the Joey Bed Base free from harmful materials?

Can I paint or stain the Joey Bed Base?

Joey Bed Base

Can I use the guardrail on the footboard end?

When should the guardrail be used?

How do I recycle the packaging of the Joey Guard Rail?

Is the lacquer on the Joey Guard Rail free from harmful materials?

Can I paint or stain the Joey Guard Rail?

Can the guardrails be used on other beds?

Joey Guard Rail

Joey Range

What makes the Playtime Sofa Bed so comfortable to sleep on?

Do I need tools to assemble the Playtime Sofa Bed?

Can I purchase the tent kit separately?

How should I wash the Playtime Sofa Bed covers to keep my sofa bed looking as good as new?

Can I purchase additional or replacement Sofa Bed covers separately?

Can I keep the tent kit assembled at all times?

How should I store the tent kit when it is not in use?

How do I clean and care for my tent kit?

What's the difference between the Lifestyle and Luxe fabric options on the Playtime Sofa Bed?

Playtime Sofa Bed: what are water resistant fabrics and how long do they last?

What is the peak height of the Bluey Tent?

Playtime Sofa Bed + Tent

Can the Playtime Ottoman be connected to the sofa like a chaise?

Is the Playtime Ottoman included with the Playtime Sofa Bed, or do I need to buy it separately?

Playtime Ottoman

Koala x Bluey

How do I clean and care for my Paddo Sofa Bed?Updated 2 hours ago