I'm missing a part, or a part is damaged. Can I get a replacement?Updated 2 hours ago

It happens. Here's what to do depending on when you noticed.

Something's missing from the box
Check the packaging thoroughly first, including under any cardboard inserts. Small hardware bags have a habit of hiding. If it's still missing, contact us with your order number and the part number from the assembly guide, and we'll send a replacement.

Something arrived damaged
Take clear photos of the damage and of the packaging, then get in touch with your order number. Please don't throw the packaging away until we've been in contact.

Something broke or wore out later
If your product is within its warranty period and the part failed through normal use, this is a warranty claim. If it's outside warranty, or the damage was accidental, we may still be able to supply a spare part. Contact us with your order number and photos of the part you need.

Discontinued products
We aim to keep spare parts available for 12 months after a product is discontinued. That's not always possible for every component, so the sooner you get in touch, the better your chances.

What to include when you contact us

• Order number
• Product name
• Part number or description (from the assembly guide if you have it)
• Photos of the part, or of where it should go