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Koala Help Center

Covers should not be removed for cleaning. Please follow the care instructions in the upkeep of the sofa and you will be able to maintain the new condition of your fabric sofa for many years to come! 
Regular Care (Weekly)
<ul>
<li>Protect from direct and indirect sunlight</li>
<li>Do not remove covers for washing</li>
<li>Wipe down using a clean cloth weekly</li>
<li>Wash with a mild solution of warm, soapy water - do not saturate</li>
<li>Dry thoroughly using a towel</li>
<li>Do not dry clean.</li>
</ul>
Spot Cleaning
<ul>
<li>Treat spills and stains as soon as they occur</li>
<li>Gentle scrape away or map away any liquid from the surface of the fabric.</li>
<li>Do not scrub with a stiff brush</li>
<li>Apply proprietary cleaning agents strictly according to instructions</li>
<li>Test on an inconspicuous area before applying to the entire products</li>
<li>Do not saturate the surface.</li>
</ul>
Warning: Careless use of cigarettes and matches could set fire to this product. If you have any questions about the upkeep of your piece, don&#x2019;t hesitate to get in touch and our team will be happy to help.

Covers should not be removed for cleaning. Please follow the care instructions in the upkeep of the sofa and you will be able to maintain the new condition of your fabric sofa for many years to come!. Regular Care (Weekly). Spot Cleaning. Warning: Ca

Can I remove the covers on my Modern UnReal Sofa?

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Are the colours online true to life?

Are cushion inserts included?

Can I put the cushion covers in the washing machine?

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My cushion arrived compressed, will it recover? How long will it take?

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The zipper on my cushion was bent during washing. What happened?

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Are sheep harmed in the process of harvesting wool?

Does mulesing still occur on farms?

What does "RWS" and "ZQ" mean?

What's the difference between Wool, Jute or Synthetic Rugs?

Are the rugs the exact dimension and as seen on the website?

Are the rugs colourfast?

Do I need to use a rug underlay?

How long does it take for my rug to settle flat on the floor after receiving it?

Can I recycle my old rug?

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Are your rugs pet friendly?

Is it normal for a Wool rug to shed?

My rug has a slight smell after unboxing - is this normal?

I can see some loose loops and loose thread ends on the surface of my rug. Is that an imperfection?

How often should I get my rug cleaned?

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What is a throw blanket?

Where and how should I use my throws?

Should I use fabric softeners on my throw?

Is Organic cotton really better for the environment?

What does Organic Content Standard (OCS) mean?

Are your throws suitable for outdoors?

At what temperature should I wash my throw?

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Will the throw shrink in the dryer?

Can I put the throw in the dryer?

Can I iron the throws?

Caring for your throws

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Where can I see the workmate desk?

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How do I recycle the packaging?

Workmate Home Office Desk

Can the Upright Office Chair be used in a commercial office?

How does the lift mechanism work?

What is the recommended weight capacity for the Upright Office Chair?

Is the Upright Office Chair Vegan?

Have the chairs been tested for VOC's (Volatile Organic Compounds)?

What is the seat height range?

Upright Office Chair

Where can I see the Virtue Office Chair?

Can the Virtue Office Chair be used in a commercial office?

What is the recommended weight capacity?

Is the Virtue Office Chair Vegan?

Virtue Office Chair

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Serenity Dining Table

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What is the recommended weight capacity for your Dining Chairs?

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Dining Chair Weight Limit

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Are the covers for the Straight Back Dining Chair removable?

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How do I assemble the Straight Back Dining Chair?

Straight Back Dining Chair

Office & Dining

What age range is the Joey Baby Mattress suitable for?

Is the Joey Baby Mattress safe for my baby to sleep on?

Why have you designed the mattress to be so firm?

Can I wash the Joey Baby Mattress cover?

Can I use a mattress protector with the Joey Baby Mattress?

What cot is suitable for use with the Joey Baby Mattress?

Is the Joey Baby Mattress covered by the 120 Night Trial period?

Can I wash the internal cover?

Is the mattress flame retardant?

How do I dispose of the packaging that the Joey Baby Mattress comes in?

Is the Joey Baby Mattress environmentally friendly? Does the Joey Baby Mattress contain any harmful chemicals?

Do you sell sheets that fit the Joey Baby Mattress? What bedding do you recommend?

Should I use a pillow with the Joey Baby Mattress?

Do you sell spare Joey Baby Mattress covers?

Joey Baby Mattress

What age is the cot suitable from?

Which height setting should I use?

Does the cot have a drop side?

Can I attach bumpers or airwraps to the sides of the cot?

Can I use another brands mattress?

Can I paint the Kookaburra Cot?

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Are there any toxic or harmful materials used in the lacquer?

What should I do if my child is biting the side rails?

Kookaburra Cot

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Are the mattresses flame retardant?

Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?

How long can I keep the Joey Kids Mattress in the box?

Can my kiddo sleep on the mattress straight away?

Can I use an electric blanket on the Joey Kids Mattress?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Can I wash the permanent cover?

Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.

Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?

Can I remove the covers on my Modern UnReal Sofa?Updated 8 months ago