Customer SupportUpdated 7 days ago

Need Help? We've Got You Covered!

🔍 Manage Your Order (Fast and Hassle-Free!)

Track your order, reschedule delivery, request a return, or make a warranty claim - all in your Koala Account.

➡️ Log in to your Account

💬 Chat with Us (Real-Time Support!)

Click the chat icon in the bottom-right corner to start a conversation. 

We're online Mon–Fri: 9am – 8pm (AEDT) | Sat–Sun: 9am – 5pm (AEDT) and ready to help!

Holiday Hours: Please note we will not have real-time support over Christmas Day (25/12/25) or New Years Day (1/1/26).

📝 Submit a Request (We'll get back to you!)

Prefer email? Submit a request, and we'll get back to you ASAP!

➡️ Submit a request 

Prefer to chat over the phone? Our friendly team is here to help!

Give us a call at 1800 KSLEEP (1800 575 337).

Hours: Mon–Fri: 9am – 6pm (AEDT) | Sat–Sun: 9am – 5pm (AEDT)

Holiday Hours: Please note we will not have phone support over Christmas Day (25/12/25), Boxing Day (26/12/26) or New Years Day (1/1/26)