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Koala Help Center

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<p class="text-inherit font-weight-body text-md-mobile md:text-md my-2 whitespace-pre-wrap" translate="yes">Unfortunately we don&apos;t currently sell spare zip-off toppers for the Joey Kids Mattress.</p>
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Unfortunately we don't currently sell spare zip-off toppers for the Joey Kids Mattress.

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Our Products

Joey Range

Joey Kids Mattress

I recently made a purchase - can I get the sale price?

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Will Koala Second Home have a Black Friday sale?

Black Friday Sale 2026

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It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?

Koala used to provide free delivery nationwide, why are you charging for furniture-only orders?

Remote Customers: Why Am I Unable to Purchase Furniture Items? Why Can I Only Purchase a Mattress?

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Do you take away my old mattress? Removal, disposal and recycling

Premium Delivery Service

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Tracking says delivered, but I don't have my order. What now?

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Can you take my old bed base or other furniture too?

I’ve got other items in my cart. Can I still use it?

Old Mattress Removal Service

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How does the Koala 120-night trial return policy work?

How do I submit a request for a 120 night return?

If I return my items under the 120 night trial, do I need to pay for the return?

If I order now and choose a future delivery date, does the 120 night trial start from the date of purchase or the date I receive my product?

Do I pay for my product upfront, or when the 120 Night Trial finishes?

In what condition do you accept returns?

What do you do with returned products?

How long will it take to receive my refund?

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How long until my return is collected?

120 Night Trial

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What does the Koala Warranty cover, and for how long?

Is mattress sagging covered by the warranty?

My product isn't working quite right, how can I get support?

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Spare Parts & Assembly

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Warranty & Product Care

Our Mattress Range FAQs

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Living Room

Are the colours online true to life?

Are cushion inserts included?

Can I put the cushion covers in the washing machine?

At what temperature should I wash my cushion covers?

Can I machine wash the cushion inserts?

Can I buy just cushion inserts?

Are your cushions suitable for outdoors?

My cushion arrived compressed, will it recover? How long will it take?

How do I dispose of the packaging?

Why can't I put the plastic in my kerbside recycling bin?

The zipper on my cushion was bent during washing. What happened?

Can I iron on the zipper?

Care Guidelines for Cushion Inserts

Care Guidelines for Cushion Covers

Cushions

Are sheep harmed in the process of harvesting wool?

Does mulesing still occur on farms?

What does "RWS" and "ZQ" mean?

What's the difference between Wool, Jute or Synthetic Rugs?

Are the rugs the exact dimension and as seen on the website?

Are the rugs colourfast?

Do I need to use a rug underlay?

How long does it take for my rug to settle flat on the floor after receiving it?

Can I recycle my old rug?

Can I put the rug on my carpet?

Can I put my rug under furniture?

Are robot vacuums safe for rugs?

Are your rugs pet friendly?

Is it normal for a Wool rug to shed?

My rug has a slight smell after unboxing - is this normal?

I can see some loose loops and loose thread ends on the surface of my rug. Is that an imperfection?

How often should I get my rug cleaned?

Rugs

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Where and how should I use my throws?

Should I use fabric softeners on my throw?

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What does Organic Content Standard (OCS) mean?

Are your throws suitable for outdoors?

At what temperature should I wash my throw?

Can I dry clean the throw?

Will the throw shrink in the dryer?

Can I put the throw in the dryer?

Can I iron the throws?

Caring for your throws

Throws

Homewares

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Are the mattresses flame retardant?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?Updated 9 months ago