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Koala Help Center

<p>The Stunner Sofa Bed fabrics have been tested for durability and have a stain resistant coating to give additional protection (so no need to apply it yourself). We recommend a yearly professional dry-clean.</p><p class="text-inherit font-weight-body text-md-mobile md:text-md my-2 whitespace-pre-wrap" translate="yes">For spot cleaning, act fast and lightly blot liquid stains! For sauces, use a spoon to lift up the excess. Use a mild dishwashing solution and warm water or a quality supermarket upholstery shampoo for persistent stains.</p>

The Stunner Sofa Bed fabrics have been tested for durability and have a stain resistant coating to give additional protection (so no need to apply it yourself). We recommend a yearly professional dry-clean. For spot cleaning, act fast and lightly blo

How is my sofa bed stain resistant? Can I scotch guard my Stunner Sofa Bed?

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Are the colours online true to life?

Are cushion inserts included?

Can I put the cushion covers in the washing machine?

At what temperature should I wash my cushion covers?

Can I machine wash the cushion inserts?

Can I buy just cushion inserts?

Are your cushions suitable for outdoors?

My cushion arrived compressed, will it recover? How long will it take?

How do I dispose of the packaging?

Why can't I put the plastic in my kerbside recycling bin?

The zipper on my cushion was bent during washing. What happened?

Can I iron on the zipper?

Care Guidelines for Cushion Inserts

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Cushions

Are sheep harmed in the process of harvesting wool?

Does mulesing still occur on farms?

What does "RWS" and "ZQ" mean?

What's the difference between Wool, Jute or Synthetic Rugs?

Are the rugs the exact dimension and as seen on the website?

Are the rugs colourfast?

Do I need to use a rug underlay?

How long does it take for my rug to settle flat on the floor after receiving it?

Can I recycle my old rug?

Can I put the rug on my carpet?

Can I put my rug under furniture?

Are robot vacuums safe for rugs?

Are your rugs pet friendly?

Is it normal for a Wool rug to shed?

My rug has a slight smell after unboxing - is this normal?

I can see some loose loops and loose thread ends on the surface of my rug. Is that an imperfection?

How often should I get my rug cleaned?

Rugs

What is a throw blanket?

Where and how should I use my throws?

Should I use fabric softeners on my throw?

Is Organic cotton really better for the environment?

What does Organic Content Standard (OCS) mean?

Are your throws suitable for outdoors?

At what temperature should I wash my throw?

Can I dry clean the throw?

Will the throw shrink in the dryer?

Can I put the throw in the dryer?

Can I iron the throws?

Caring for your throws

Throws

Homewares

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Are the mattresses flame retardant?

Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?

How long can I keep the Joey Kids Mattress in the box?

Can my kiddo sleep on the mattress straight away?

Can I use an electric blanket on the Joey Kids Mattress?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Can I wash the permanent cover?

Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.

Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?

Joey Kids Mattress

What age is the Joey Bed Base suitable from?

Can I use a different mattress with the Joey Bed Base?

Can I use two guardrails?

Can I assemble my bed base without the headboard?

Are there any toxic or harmful materials used in the lacquer?

Can I paint or stain the Joey Bed Base?

Joey Bed Base

Can I use the guardrail on the footboard end?

When should the guardrail be used?

How do I recycle the packaging of the Joey Guard Rail?

Can I paint or stain the Joey Guard Rail?

Can the guardrails be used on other beds?

Joey Guard Rail

Joey Range

Can I leave my outdoor furniture outside all year round?

Can I pressure wash my outdoor furniture?

Can I re-stain, paint or oil the timber?

How can I remove stains from the timber?

Is it normal for teak to crack or develop splits?

Can I put the outdoor furniture cushions in the washing machine?

Are the cushions included with the chairs?

Outdoor Range

Do you have swatches or fabric samples of the products?

How do I recycle the packaging my Koala Product arrives in?

Get to know our products

If I order now, can I get delivery later?

Where do you deliver?

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Koala does not deliver to my postcode, why? What can I do?

Help - I'm missing items from my order.

When will I receive my delivery? Can I select a specific day for delivery?

Is delivery free everywhere in Australia?

How is my delivery fee calculated?

I received a text notifying me of a delay. What happens now?

What are large, medium & small furniture items? How does it impact my delivery?

Do you deliver to my apartment door?

Will I get a heads up when the delivery is made?

Do you deliver after work hours? Can you deliver on the weekend?

Can the courier bring my delivery inside my home?

If I have a warranty issue with my product, will I have to pay for the return delivery fee?

Do you offer contact-free delivery?

It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?

Koala used to provide free delivery nationwide, why are you charging for furniture-only orders?

Remote Customers: Why Am I Unable to Purchase Furniture Items? Why Can I Only Purchase a Mattress?

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I received a text notifying me of a delay of my Premium Delivery Service. What happens now?

I've purchased more than one item. What is the cost of premium delivery for me?

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What's not included in the service?

What products are included in the Premium Delivery Service?

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What is Koala's Premium Delivery Service?

Premium Delivery

Premium Delivery Service

Delivery & Shipping

How does the Koala 120-night trial return policy work?

If I return my items under the 120 night trial, do I need to pay for the return?

If I order now and choose a future delivery date, does the 120 night trial start from the date of purchase or the date I receive my product?

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How do I submit a request for a 120 night return?

In what condition do you accept returns?

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I bought my Koala product from my friend. Can I return it for a refund?

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120 Night Trial

My product isn't working quite right, how can I get support?

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How can I address assembly issues with the furniture if holes do not fit and drawers collide?

Product Support & Warranties

How is my sofa bed stain resistant? Can I use Scotchguard on my Stunner Sofa Bed?

How is my sofa bed stain resistant? Can I use Scotchguard on my Stunner Sofa Bed?Updated 3 hours ago