# koala-au > Public Help Center articles for koala-au. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Which Koala mattress is best for me?](https://au-koala.gorgias.help/en-US/which-koala-mattress-is-best-for-me-750116.md): The Koala Mattress Range has been thoughtfully designed, with options for every kind of sleeper and budget.Looking for medium-firm or firm support, with the flexibility to adjust the firmness to your liking or to accommodate different preferences for - [How do Koala mattresses cater to different sleep positions?](https://au-koala.gorgias.help/en-US/how-do-koala-mattresses-cater-to-different-sleep-positions-750399.md): Firmness preferences for mattresses often vary depending on the sleeper's preferred position. Back sleepers generally benefit from firmer mattresses that help maintain spinal alignment, whereas side sleepers might prefer softer mattresses that provid - [Which is the firmest mattress in the range?](https://au-koala.gorgias.help/en-US/which-is-the-firmest-mattress-in-the-range-750437.md): If you prefer a firmer sleeping surface, the Koala Mattress or the Koala Plus Mattress with Flippable Firmness might be perfect for you. Just flip the comfort layer to easily switch between 'medium-firm' and 'firm' surfaces, tailoring the feel to you - [Which is the plushest mattress in the range?](https://au-koala.gorgias.help/en-US/which-is-the-plushest-mattress-in-the-range-750475.md): If luxurious plush comfort is your thing, check out the Koala Luxe Mattress. It's our plushest mattress yet, with a 9cm Kloudcell® Comfort Layer infused with copper that provides unparalleled pressure relief, while the copper keeps you cool and fresh - [What support technology is used in Koala Mattresses?](https://au-koala.gorgias.help/en-US/what-support-technology-is-used-in-koala-mattresses-750509.md): Every Koala Mattress is designed with a sophisticated base of ergonomic support zones, each tailored to contour the body's natural curves and promote healthier spinal alignment for life changing sleep. The Koala SE and Koala Mattress both feature thr - [Which is the coolest mattress in the range?](https://au-koala.gorgias.help/en-US/which-is-the-coolest-mattress-in-the-range-750540.md): With our custom designed CoolThread™ tech, Cooling Kloudcell®, and a reversible seasonal topper that lets you choose between cool and cosy, the Koala Plus Mattress has been engineered to keep you at the optimum sleeping temperature all year round. - [What mattress sizes do you offer?](https://au-koala.gorgias.help/en-US/what-mattress-sizes-do-you-offer-750568.md): All Koala Mattresses are made to standard Australian sizes, ensuring a perfect fit for standard bed frames: - [What is Kloudcell®?](https://au-koala.gorgias.help/en-US/what-is-kloudcell-r-750594.md): Kloudcell® is what quality sleep is made of. With its superior support, breathability, responsiveness and durability, Kloudcell® is the closest experience to floating on a cloud that you can have. Every Koala Mattress uses Kloudcell® technology in th - [What is Zero Disturbance® technology?](https://au-koala.gorgias.help/en-US/what-is-zero-disturbance-r-technology-750615.md): Sleeping next to a tosser? Our famous Zero Disturbance® technology has been designed to absorb movement, ensuring you remain undisturbed when your partner tosses and turns during the night. You'll find Zero Disturbance® technology in all of our mattr - [What is a mattress in a box? How long does it take for a Koala Mattress to expand?](https://au-koala.gorgias.help/en-US/what-is-a-mattress-in-a-box-how-long-does-it-take-for-a-koala-mattress-to-expand-750631.md): Koala Mattresses are compressed, rolled, and vacuum-sealed into a compact box for quick and easy delivery directly to your doorstep. Once opened, it can take 72 hours for the mattress to come back to its correct shape and feel, but you can sleep on i - [What is your approach to sustainability?](https://au-koala.gorgias.help/en-US/what-is-your-approach-to-sustainability-750657.md): At Koala, we're committed to making a positive impact on the environment through thoughtful actions and genuine sustainability efforts. Koala Mattresses feature foams certified by CertiPUR-US®, meaning they are made without ozone depleters and heavy - [What is CertiPUR-US®?](https://au-koala.gorgias.help/en-US/what-is-certipur-us-r-750668.md): Koala Mattresses only use foam that has been CertiPUR-US® certified, meaning it has been tested to meet CertiPUR-US®' rigorous standards for emissions, content, performance, and durability. The foam in our mattresses is made without heavy metals such - [What type of bed frame do you recommend?](https://au-koala.gorgias.help/en-US/what-type-of-bed-frame-do-you-recommend-750676.md): As long as your bed base has adequate support and ventilation, it'll work with any Koala Mattress. If it's a slat base, the slats should be no more than 7.5cm apart. While posture slats can be used, they can make the mattress feel considerably softer - [Can I sleep on the mattress straight away?](https://au-koala.gorgias.help/en-US/can-i-sleep-on-the-mattress-straight-away-750688.md): Our mattresses are specially compressed for ease of shipping. It can take 3-5 days for the mattress to come back to its correct shape and feel, but you can sleep on it right away. It will just get better and better over the first week or so!For furth - [Should my new Koala mattress smell?](https://au-koala.gorgias.help/en-US/should-my-new-koala-mattress-smell-750692.md): Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear. If you notice a - [Where can I try the Koala mattresses?](https://au-koala.gorgias.help/en-US/where-can-i-try-the-koala-mattresses-750697.md): You can try the mattress at home with our risk-free 120-night trial. If you don't love it, you can return it for a full refund - no catch!Even better, if you're in metro Sydney, Melbourne, Brisbane, Adelaide or Perth, we'll pay for return shipping or - [How long can my mattress remain in the box?](https://au-koala.gorgias.help/en-US/how-long-can-my-mattress-remain-in-the-box-750700.md): Koala recommends unboxing your new mattress within a few days of receiving it. This will ensure integrity in the foam resilience so it delivers a not-too-soft, not-too-hard but just right firmness. Don't stress too much if you can't get it unboxed wi - [What type of bed frame do you recommend?](https://au-koala.gorgias.help/en-US/what-type-of-bed-frame-do-you-recommend-750702.md): As long as your bed base has adequate support and ventilation, it'll work with our Koala mattress range. If it's a slat base, the slats should be no more than 7.5cm apart to avoid sagging. While posture slats can be used, they can make the mattress f - [How much weight can my mattress handle?](https://au-koala.gorgias.help/en-US/how-much-weight-can-my-mattress-handle-750704.md): We undertake rigorous testing on our mattresses to create a product that we reckon is the perfect comfort for anyone, no matter your shape, size or how you prefer to sleep.Our adaptive cores and trade marked Zero Disturbance® technology helps to even - [Why can't I use the Koala mattresses on the floor?](https://au-koala.gorgias.help/en-US/why-can-t-i-use-the-koala-mattresses-on-the-floor-750706.md): We don't recommend putting the Koala Mattress on the floor as it prohibits airflow, which can cause mould and other damage. We recommend using a bed base with adequate support and ventilation and if it's a slat base, the slats should be no more than - [Can I put the mattress back in the box?](https://au-koala.gorgias.help/en-US/can-i-put-the-mattress-back-in-the-box-750708.md): Unfortunately not without the required industrial equipment! - [Are the mattresses flame retardant?](https://au-koala.gorgias.help/en-US/are-the-mattresses-flame-retardant-750712.md): In Australia, while some commercial applications may require mattresses to be flame retardant, we do not use any flame retardant chemicals in either the foams or textiles in our mattresses. - [Do I need a mattress protector?](https://au-koala.gorgias.help/en-US/do-i-need-a-mattress-protector-750713.md): We strongly recommend you always use a mattress protector with your Koala mattress. Using a mattress protector is far more hygienic and will result in improved durability and hygiene of your mattress. Check out our Mattress Protector range! - [Do the new Koala mattresses get hot?](https://au-koala.gorgias.help/en-US/do-the-new-koala-mattresses-get-hot-750714.md): Our mattresses have been designed to prevent excess heat retention and maintain a comfortable sleeping temperature. Find out more about our mattress range here.If you are someone who sleeps hot, check out the Koala Plus mattress featuring CoolThread™ - [How do I clean the mattress cover?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-mattress-cover-750715.md): For general care, take a look at the product page, or check out the care label found on the underside of your mattress. For more tips on mattress maintenance, have a look at our blog post here. - [Can I put the Koala mattresses on an adjustable bed base?](https://au-koala.gorgias.help/en-US/can-i-put-the-koala-mattresses-on-an-adjustable-bed-base-750716.md): We don't recommend using our mattresses on an adjustable bed base, as if the mattress is bent or folded for extended periods of time you may end up causing damage to the core and supportive layers, which would not be covered under our Koala Warranty. - [Is the mattress NDIS approved?](https://au-koala.gorgias.help/en-US/is-the-mattress-ndis-approved-750717.md): As much as we would love to be able to be a part of this program, our mattresses are unfortunately not currently NDIS approved. - [Can I use an electric blanket?](https://au-koala.gorgias.help/en-US/can-i-use-an-electric-blanket-750719.md): Yes, you can use an electric blanket or heating pad on the Koala mattress range, just remember to always follow the safety instructions for the device, and turn it off when not in use. While these devices are great for heating up your mattress on a c - [What bed base is suitable for use with the Super King Mattress?](https://au-koala.gorgias.help/en-US/what-bed-base-is-suitable-for-use-with-the-super-king-mattress-969738.md): The Super King Mattress is standard Super King Australian size, measuring 203cm W x 203cm L and can be used on any Super King bed base that will fit a standard Australian Super King size mattress. While we sell a Koala Super King sized Mattress, Koal - [How can I fix a stuck zipper on my mattress Comfort layer?](https://au-koala.gorgias.help/en-US/how-can-i-fix-a-stuck-zipper-on-my-mattress-comfort-layer-1178136.md): If you're experiencing a jammed zipper on your mattress comfort layer, try gently wiggling the zipper back and forth while lightly pulling it to release it from being caught. Applying a small amount of lubrication, such as a graphite pencil or a bar - [What does the SE in Koala SE Mattress stand for?](https://au-koala.gorgias.help/en-US/what-does-the-se-in-koala-se-mattress-stand-for-750130.md): This is our way of saying "sleep easy". This mattress has all the know-how of great sleep, at an affordable price - so you can sleep easy! - [Do I need a mattress protector?](https://au-koala.gorgias.help/en-US/do-i-need-a-mattress-protector-750405.md): We strongly recommend you always use a mattress protector with your Koala mattress. Using a mattress protector is far more hygienic and will result in improved durability and hygiene of your mattress.Check out our Mattress Protector range! - [What type of bed frame do you recommend?](https://au-koala.gorgias.help/en-US/what-type-of-bed-frame-do-you-recommend-750442.md): As long as your bed base has adequate support and ventilation, it'll work with our Koala mattress range. If it's a slat base, the slats should be no more than 7.5cm apart to avoid sagging. While posture slats can be used, they can make the mattress f - [Should my new SE Koala mattress smell?](https://au-koala.gorgias.help/en-US/should-my-new-se-koala-mattress-smell-750479.md): Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear. If you notice a - [What is TENCEL™ Lyocell fiber?](https://au-koala.gorgias.help/en-US/what-is-tenceltm-lyocell-fiber-750514.md): TENCEL™ Lyocell fibers naturally manage the transportation of moisture, contributing to breathable fabrics that support the body’s natural temperature regulating properties.What's more, TENCEL™ Lyocell fibers have gained a commendable reputation for - [How does the Koala Mattress feel? How supportive is it?](https://au-koala.gorgias.help/en-US/how-does-the-koala-mattress-feel-how-supportive-is-it-750115.md): The Koala Mattress and Koala Plus Mattress are designed with versatility in mind, featuring a flippable comfort layer that allows sleepers — whether they prefer lying on their front, side, or back—to choose between medium-firm and firm comfort levels - [How does the Koala Mattress cater to different sleeping positions?](https://au-koala.gorgias.help/en-US/how-does-the-koala-mattress-cater-to-different-sleeping-positions-750398.md): Firmness preferences for mattresses often vary depending on the sleeper's preferred position. Back sleepers generally benefit from firmer mattresses that help maintain spinal alignment, whereas side sleepers might prefer softer mattresses that provid - [How cool is the Koala Mattress?](https://au-koala.gorgias.help/en-US/how-cool-is-the-koala-mattress-750436.md): In order to fall asleep our bodies need to cool down between 1-2 degrees celsius. The open cell structure of Kloudcell® provides enhanced airflow in the Koala Mattress, so you get that float on top feeling — unlike memory foam that sucks you in and t - [What's the difference between Flippable Firmness and Partner Preference?](https://au-koala.gorgias.help/en-US/what-s-the-difference-between-flippable-firmness-and-partner-preference-750474.md): The Koala Mattress and Koala Plus Mattress are designed with versatility in mind, offering a Flippable Comfort Layer that allows sleepers — whether they prefer lying on their front, side, or back—to choose between medium-firm and firm comfort levels - [Can I get both Flippable Firmness and Partner Preference?](https://au-koala.gorgias.help/en-US/can-i-get-both-flippable-firmness-and-partner-preference-750508.md): Unfortunately not, but if you've purchased a Koala Mattress with Flippable Firmness and you'd like to change to Partner Preference, just reach out to our friendly Customer Support team!Here's how they work: Flippable Firmness - Adjust your comfort le - [What is Kloudcell®?](https://au-koala.gorgias.help/en-US/what-is-kloudcell-r-750539.md): Kloudcell® is what quality sleep is made of. With its superior support, breathability, responsiveness and durability, Kloudcell® is the closest experience to floating on a cloud that you can have. Every Koala Mattress uses Kloudcell® technology in th - [Which side of the Koala Mattress with Flippable Firmness should I try first?](https://au-koala.gorgias.help/en-US/which-side-of-the-koala-mattress-with-flippable-firmness-should-i-try-first-750567.md): We recommend trying the medium-firm side first, and giving your body a few days to adjust before trying out the firm side. Just like a new pair of shoes, it may take a few days to feel just right! - [Do I still have to rotate my Partner Preference Koala Mattress?](https://au-koala.gorgias.help/en-US/do-i-still-have-to-rotate-my-partner-preference-koala-mattress-750593.md): We still recommend you rotate your mattress fortnightly during the first three months of use. There is no need to flip it. If you have a Partner Preference Comfort Layer and don't want to switch which side of the bed you sleep on, remember to rotate - [Can I wash the Koala Mattress zip-off topper?](https://au-koala.gorgias.help/en-US/can-i-wash-the-koala-mattress-zip-off-topper-750614.md): We recommend spot cleaning the zip-off topper with a mix of mild detergent and warm water. Please do not machine wash your zip-off topper or immerse it in water, as this will cause damage to the foam quilting and potentially void your warranty. - [I've just bought a New Koala Mattress, which side should I try first?](https://au-koala.gorgias.help/en-US/i-ve-just-bought-a-new-koala-mattress-which-side-should-i-try-first-750633.md): Congratulations on purchasing your very own Koala mattress from Australia's most awarded mattress range!We recommend trying out the medium-firm side first to get a feel for the mattress and see how it interacts with your body. If after a few nights y - [What type of bed frame do you recommend with the Koala Mattress?](https://au-koala.gorgias.help/en-US/what-type-of-bed-frame-do-you-recommend-with-the-koala-mattress-750646.md): As long as your bed base has adequate support and ventilation, it'll work with our Koala mattress range. If it's a slat base, the slats should be no more than 7.5cm apart to avoid sagging. While posture slats can be used, they can make the mattress f - [Should my New Koala Mattress smell?](https://au-koala.gorgias.help/en-US/should-my-new-koala-mattress-smell-750658.md): Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear. If you notice a - [How do I change the seasonal topper on my Koala Plus Mattress?](https://au-koala.gorgias.help/en-US/how-do-i-change-the-seasonal-topper-on-my-koala-plus-mattress-750129.md): To change from the winter side to the summer side, simply unzip and flip the topper. Align the zipper ends and fully close the zipper! - [How do I change the firmness of my Koala Plus Mattress?](https://au-koala.gorgias.help/en-US/how-do-i-change-the-firmness-of-my-koala-plus-mattress-750404.md): To change the firmness, simply unzip the seasonal topper, and flip the comfort layer over to your preference. Check that the firmness label has your preferred comfort level facing upwards. Replace the seasonal topper, align the zipper ends and fully - [Can I wash the seasonal topper on my Plus Mattress? Can I dry clean the seasonal topper?](https://au-koala.gorgias.help/en-US/can-i-wash-the-seasonal-topper-on-my-plus-mattress-can-i-dry-clean-the-seasonal-topper-750441.md): To help keep your seasonal topper looking its best, we recommend you follow the care instructions, and wipe clean with a damp cloth. Unfortunately washing or dry cleaning the topper will damage the Kloudcell® foam, and may void your warranty. - [Should my Plus Mattress smell?](https://au-koala.gorgias.help/en-US/should-my-plus-mattress-smell-750478.md): Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear. If you notice a - [Do I need to use a mattress protector on my Plus Mattress?](https://au-koala.gorgias.help/en-US/do-i-need-to-use-a-mattress-protector-on-my-plus-mattress-750513.md): We recommend you use a mattress protector to keep your Koala Plus looking its best. As the CoolThread™ fabric will have the maximum cooling effect when it's closer to your skin, we suggest you try a lightweight protector like the Great Barrier Mattre - [What is CoolThread™ fabric?](https://au-koala.gorgias.help/en-US/what-is-coolthreadtm-fabric-750543.md): CoolThread™ is a special blend of cooling yarn, designed to feel instantly cool against the skin, and wick away moisture to help you stay cool throughout the night. - [I've just bought a Plus mattress, which side should I try first?](https://au-koala.gorgias.help/en-US/i-ve-just-bought-a-plus-mattress-which-side-should-i-try-first-750597.md): Congratulations on purchasing your very own Koala mattress from Australia's most awarded mattress range!We recommend trying out the medium-firm side first to get a feel for the mattress and see how it interacts with your body. If after a few nights y - [Where do you source your Organic Cotton from?](https://au-koala.gorgias.help/en-US/where-do-you-source-your-organic-cotton-from-750619.md): The Organic Cotton we use in the Koala Plus mattress is grown in India. - [What extras does the Koala Polar+ mattress offer compared to the Koala Plus?](https://au-koala.gorgias.help/en-US/what-extras-does-the-koala-polar+-mattress-offer-compared-to-the-koala-plus-1163029.md): The Koala Polar+ offers all the same benefits of our Koala Plus mattress, with our new Ultimate cooling with PolarBands™. The Koala Polar+ is our coolest mattress ever, it is perfect for hot sleepers and summer nights, the Polar+ sleeps 5°C cooler th - [How does the Koala Luxe Mattress feel? How supportive is it?](https://au-koala.gorgias.help/en-US/how-does-the-koala-luxe-mattress-feel-how-supportive-is-it-750114.md): The Koala Luxe Mattress is our plushest mattress yet, with a 9cm Copper Kloudcell® Comfort Layer that provides unparalleled pressure relief, while the copper keeps you cool and fresh throughout the night. It's also packed with seven targeted high-den - [What is Copper Kloudcell®?](https://au-koala.gorgias.help/en-US/what-is-copper-kloudcell-r-750397.md): Kloudcell® is what quality sleep is made of. With its superior support, breathability, responsiveness and durability, Kloudcell® is the closest experience to floating on a cloud that you can have. Every Koala mattress uses Kloudcell® technology in th - [How cool is the Koala Luxe Mattress?](https://au-koala.gorgias.help/en-US/how-cool-is-the-koala-luxe-mattress-750435.md): Phase Change Material has been integrated directly into the Kloudcell® topper of the Koala Luxe Mattress, designed to adapt to your body's temperature fluctuations throughout the night. To top it off, the Koala Luxe Mattress is crowned with a copper- - [What is Phase Change Technology?](https://au-koala.gorgias.help/en-US/what-is-phase-change-technology-750473.md): Phase Change Materials in the Koala Luxe Mattress Kloudcell® topper work like magic thermal batteries. When you get too warm, they absorb excess heat, making you feel cooler. Then, if you start to get too cold, they release that stored heat back to y - [Is the comfort layer in the Koala Luxe Mattress flippable?](https://au-koala.gorgias.help/en-US/is-the-comfort-layer-in-the-koala-luxe-mattress-flippable-750507.md): To put it simply, no. The Koala Luxe Mattress, features 3cm of sumptuous Kloudcell® quilting, resulting in our plushest mattress yet. This level of luxurious comfort essentially means that a flippable comfort layer, even if available, wouldn't be not - [How does the Luxe compare to the Plus?](https://au-koala.gorgias.help/en-US/how-does-the-luxe-compare-to-the-plus-750538.md): Whilst the Koala Plus Mattress features the most advanced cooling tech, the Koala Luxe Mattress has been designed to take plush comfort to the next level, with extra Kloudcell® quilting, luxury fabrics, and 7 targeted zones of support that deliver li - [Why don't you offer Single or King Single Luxe Mattresses?](https://au-koala.gorgias.help/en-US/why-don-t-you-offer-single-or-king-single-luxe-mattresses-750566.md): Unfortunately we don't see enough demand for these sizes to offer them in the Koala Luxe Mattress, however if it's something you'd like our team to consider ranging in the future, please reach out to our friendly Customer Support team who will be gla - [How do I clean the cashmere blend ticking?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-cashmere-blend-ticking-750592.md): We always recommend to follow the care instructions on the label attached to the mattress. We suggest to spot clean with warm water & mild detergent mix, and lay flat away from direct sunlight to dry. Because the cashmere blend ticking is quite delic - [How do I attach the topper and comfort layer to the base of my Koala Mattress?](https://au-koala.gorgias.help/en-US/how-do-i-attach-the-topper-and-comfort-layer-to-the-base-of-my-koala-mattress-750613.md): Your Koala Mattress is made up of three components - a topper, a comfort layer, and a base. Place the mattress base on your bed frame with the label toward the foot end of the bed. Position the comfort layer on top of the mattress base, checking the - [What is the weight limit of the Balmain Bed Base?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-of-the-balmain-bed-base-750367.md): Although we don’t provide a specific weight limit on our beds because everyone uses them differently, we’ve put this bed through its paces with rigorous testing of key components up to 240kg static weight. This does not mean the bed can not take more - [How do I clean the Balmain Bed Base?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-balmain-bed-base-750427.md): Great question - We encourage regular care so your Balmain Bed Base will be looking like you just bought it, for years to come!We recommend:. Vacuuming regularly using low suction. Protecting from direct sunlight. Dusting timber components - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-750444.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [What is the weight limit of the Balmain Floating Bedside Table?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-of-the-balmain-floating-bedside-table-750195.md): The Balmain Bedside table weight limit is 12kg! It has been QC tested to the standards and we’ve put this bedside table through its paces with rigorous testing. - [Can I use the Balmain Floating Bedside Table on a different Bed Base?](https://au-koala.gorgias.help/en-US/can-i-use-the-balmain-floating-bedside-table-on-a-different-bed-base-750500.md): This particular bedside table has been designed specifically for the Balmain Bed Base only. We do however, have our Koala Bedside Table which can be used with any of our Bedroom range - it is sturdy timber, has clever cable management, and is easy on - [Bed Base Weight Limit](https://au-koala.gorgias.help/en-US/bed-base-weight-limit-969718.md): Koala Bed Bases are tested to support up to 240kg using point load weight testing, where the weight is applied to a single point rather than evenly distributed. This does not mean the bed cannot handle more weight overall; it simply indicates that th - [Mattress & Bed Base Compatibility](https://au-koala.gorgias.help/en-US/mattress-and-bed-base-compatibility-970163.md): All of our Koala Mattresses are to the Standard Australian Size, and we suggest pairing them with the same size Bed Base, as this is also the Standard Australian Size. For example, if you are purchasing a Queen sized Koala Mattress, it is encouraged - [Is there space under the Brunswick Bed Base and can I store items under there?](https://au-koala.gorgias.help/en-US/is-there-space-under-the-brunswick-bed-base-and-can-i-store-items-under-there-750119.md): Absolutely yes! There is space underneath the bed base to store items. We still highly recommend leaving some space for optimum air-flow for the mattress to breathe. - [Can I assemble my Brunswick Bed Base without the headboard?](https://au-koala.gorgias.help/en-US/can-i-assemble-my-brunswick-bed-base-without-the-headboard-750120.md): No, the design of the Brunswick Bed Base unfortunately cannot be assembled without the headboard. - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-750121.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [What is the weight limit for the Brunswick Bed Base?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-for-the-brunswick-bed-base-750122.md): Although we don’t provide a specific weight limit on our beds because everyone uses them differently, we’ve put this bed through its paces with rigorous testing of key components up to 240kg static weight. This does not mean the bed can not take more - [How do I clean the Brunswick Bed Base?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-brunswick-bed-base-750123.md): Great question - We encourage regular care so your Brunswick Bed Base will be looking like you just bought it, for years to come!We recommend:. Vacuuming regularly using low suction. Protecting from direct sunlight. Dusting timber components - [How do I clean my Kirribilli Bed Base?](https://au-koala.gorgias.help/en-US/how-do-i-clean-my-kirribilli-bed-base-750194.md): Here are some tips for the best ways to look after your new Kirribilli Bed Base:. Regular Care (Weekly). Vacuum regularly using low suction. Protect from direct sunlight. Dust timber components. Cleaning. Treat spills as soon as possible, wipe down w - [How much weight can the Kirribilli Bed Base hold?](https://au-koala.gorgias.help/en-US/how-much-weight-can-the-kirribilli-bed-base-hold-750366.md): Although we don’t provide a specific weight limit on our beds because everyone uses them differently, we’ve put this bed through its paces with rigorous testing of key components up to 240kg static weight. This does not mean the bed can not take more - [Can I assemble my Kirribilli Bed Base without the bed head?](https://au-koala.gorgias.help/en-US/can-i-assemble-my-kirribilli-bed-base-without-the-bed-head-750426.md): Yes - Our Kirribilli Bed Base can be used without the bedhead. Simple skip attaching the headboard during assembly!. The bedhead provides a stylish aesthetic and somewhere to lean against, though still the base can be used without it. Please just mak - [How much space is under the Kirribilli Bed Base and can I store items under there?](https://au-koala.gorgias.help/en-US/how-much-space-is-under-the-kirribilli-bed-base-and-can-i-store-items-under-there-750465.md): The Kirribilli bed base is specifically designed without a centre leg to maximise under-bed storage so this is the perfect place to store those pesky items you want out of sight!We do still highly recommend leaving some space for optimum air-flow. - [Will my bed base be the same colour as my other Kirribilli products?](https://au-koala.gorgias.help/en-US/will-my-bed-base-be-the-same-colour-as-my-other-kirribilli-products-750481.md): The timber veneer and stains are the same, however, like people, no 2 trees are the same so timber colours will naturally vary from batch to batch! - [What is the Kirribilli Bed Base made from?](https://au-koala.gorgias.help/en-US/what-is-the-kirribilli-bed-base-made-from-750516.md): Escape into luxury and style with our gorgeous Kirribilli Bed Base. Featuring accentuated curves and natural Ash grain throughout, the Kirribilli Bed Base pairs tastefully with the Kirribilli Storage Range and is a celebration of warm timber and time - [What is timber veneer & plywood?](https://au-koala.gorgias.help/en-US/what-is-timber-veneer-plywood-750546.md): Timber veneer is a form of real timber, meticulously sliced into ultra-thin layers! Unlike man-made fibers, it is derived directly from nature, making it a remarkable choice for those seeking renewable and sustainable resources. Plywood is a wood-bas - [Can I paint or stain the bed base?](https://au-koala.gorgias.help/en-US/can-i-paint-or-stain-the-bed-base-750573.md): Technically... you can but the results aren't guaranteed so proceed with caution! Unfortunately, painting or staining your Kirribilli bed base may affect your Koala warranty. - [Can I assemble my Paddington Bed Base without the headboard?](https://au-koala.gorgias.help/en-US/can-i-assemble-my-paddington-bed-base-without-the-headboard-750196.md): Yes, you sure can! With the Paddington Bed Base, the bedhead is purely aesthetic and somewhere to lean on but if you prefer a bed without a head, that's totally fine also. - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-750198.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [How do I assemble the Paddington bed base?](https://au-koala.gorgias.help/en-US/how-do-i-assemble-the-paddington-bed-base-750199.md): How many other bed bases can be quickly assembled without the need for tools? Fairly certain there’s a few — and we make those too! Designed for fast and easy tool-free assembly so you can disassemble it, move it, and put it together without breakin - [How do I clean the Paddington Upholstered Bed?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-paddington-upholstered-bed-750433.md): Regular Care (Weekly). Cleaning. Caution: This product should be checked periodically to ensure all components are secure and all gumnuts remain tight. - [Is the Paddington Bed Base vegan?](https://au-koala.gorgias.help/en-US/is-the-paddington-bed-base-vegan-750469.md): Great news! Our Paddington Bed Base is vegan as no animal products are used in the production of this stylish bed base. - [What is the weight limit for the Paddington Bed Base?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-for-the-paddington-bed-base-750504.md): The bed base can hold up to 240kg! - [Can I buy the new pillow cover to fit into my old cover](https://au-koala.gorgias.help/en-US/can-i-buy-the-new-pillow-cover-to-fit-into-my-old-cover-1964978.md): No, because the benefit of the cover is to help the polar bands technology in the new pillow. - [What is the Pillow \[2nd Gen\] made of, is it environmentally friendly?](https://au-koala.gorgias.help/en-US/what-is-the-pillow-%5B2nd-gen%5D-made-of-is-it-environmentally-friendly-1964989.md): The Koala Pillow 2nd Gen has been manufactured with 16% of the finished product is bio content (soybean oil). - [What is The Koala Pillow made from?](https://au-koala.gorgias.help/en-US/what-is-the-koala-pillow-made-from-750320.md): Our pillow's core is made from 100% polyurethane gel foam! Our gel-infused memory foam moves heat and moisture away from your noggin. Like our mattresses, it’s ventilated and allows airflow to the other side of the pillow. The foam meets CertiPUR-US® - [What is memory foam?](https://au-koala.gorgias.help/en-US/what-is-memory-foam-750549.md): Memory foam is both energy absorbent and heat sensitive. One of the great benefits of memory foam is its ability to use your heat and body pressure to form to your exact shape. Once your body heat penetrates the pillow, it will slowly soften and moul - [What does it mean when you say the foam is CertiPUR-US® certified?](https://au-koala.gorgias.help/en-US/what-does-it-mean-when-you-say-the-foam-is-certipur-us-r-certified-750586.md): All foams that go into your Koala Pillow are CertiPUR-US® certified. This means no ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead or other heavy metals, formaldehyde, and phthalates regulated by the Consumer Product Safety Com - [What is polyurethane gel foam?](https://au-koala.gorgias.help/en-US/what-is-polyurethane-gel-foam-750365.md): Our Koala Pillow uses CertiPUR-US certified cooling polyurethane gel foam which is both energy absorbent and heat sensitive!One of the great benefits of memory foam when it comes to pillow support is its ability to use your heat and body pressure to - [What is Bio Foam?](https://au-koala.gorgias.help/en-US/what-is-bio-foam-1961298.md): This is a type of foam in which a portion of the traditional chemicals have been replaced with a bio-polyol which has been derived from a renewable source, in this case from soybean oil, while still providing the same comfort, durability, and perform - [Using Pillowcases and Protectors: What You Need to Know](https://au-koala.gorgias.help/en-US/using-pillowcases-and-protectors-what-you-need-to-know-2463485.md): While your Koala Pillow comes with a removable and washable cover, we recommend using a pillowcase to keep your pillow fresh and clean for longer. Pillowcase Size:A standard pillowcase should fit the Koala Pillow [2nd Gen] perfectly. Pillow Protector - [Can I put the Koala Pillow in the washing machine?](https://au-koala.gorgias.help/en-US/can-i-put-the-koala-pillow-in-the-washing-machine-750221.md): While this is temping, we strongly recommend not putting your pillow in the washing machine! For our Koala pillow, you can simply unzip and remove the cover, wash this on a gentle, cold wash and dry the cover before putting it back onto the foam core - [How do I clean the cover on The Koala Pillow?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-cover-on-the-koala-pillow-750446.md): Good news - The cover is really easy to clean!. You can simply unzip the cover to remove this from the foam core and pop the cover into your washing machine on a cold wash cycle. Once the cover is fully dry, you can then zip this back on to the foam - [How do I know which way to put the cover back on once I’ve washed it?](https://au-koala.gorgias.help/en-US/how-do-i-know-which-way-to-put-the-cover-back-on-once-i%E2%80%99ve-washed-it-1961303.md): Both the outer (washable) and inner covers of the Koala Pillow 2nd Gen have a wayfinding label to help you identify which side is which. Just match the wayfinding label on the outer cover so it’s facing the same direction as the label on the inner co - [The Koala Pillow is too high, how can I change this?](https://au-koala.gorgias.help/en-US/the-koala-pillow-is-too-high-how-can-i-change-this-1964999.md): The Koala Pillow (2nd Gen) height of the pillow is 1CM shorter - zipping it up can make it lower, otherwise unzip it to make it softer and let you sink into it. - [How can I tell which is the soft side and which is the firm side for the Koala Pillow?](https://au-koala.gorgias.help/en-US/how-can-i-tell-which-is-the-soft-side-and-which-is-the-firm-side-for-the-koala-pillow-750432.md): Great question! The Koala pillow has a label on the side of the cover with an "S" and a "F". The side represented by the "S" is the softer side and the side represented by the "F" is the firmer side. As our Koala Pillow has a removable cover whic - [Can temperature affect the firmness of the pillow?](https://au-koala.gorgias.help/en-US/can-temperature-affect-the-firmness-of-the-pillow-750484.md): Yes, temperature can affect the firmness of the pillow! Memory foam is temperature sensitive so the heat from your body softens the material and causes it to yield to weight.The general environment can also play a part in this. For example, if expos - [Do the PolarBands® affect the feel of the pillow?](https://au-koala.gorgias.help/en-US/do-the-polarbands-affect-the-feel-of-the-pillow-1961300.md): The PolarBands® are embedded at a depth of about 4.5cm below the surface of the Summer side of the pillow, deep enough that you won’t notice them while you sleep. - [Do the PolarBands® make the Winter side of the pillow cold?](https://au-koala.gorgias.help/en-US/do-the-polarbands-make-the-winter-side-of-the-pillow-cold-1961302.md): PolarBands® are designed to draw away excess heat, not make you “cold” - plus we’ve embedded them at a depth of 9.5cm below the Winter side, meaning they are only going to have maximum impact on the Summer side of the pillow - [Pillow doesn't feel cool: How can I tell which is the cool side?](https://au-koala.gorgias.help/en-US/pillow-doesnt-feel-cool-how-can-i-tell-which-is-the-cool-side-1964974.md): Check the cover tags on the pillow, there will be a Winter/Summer tag on the pillow cover, and if you remove the cover, there will be a Winter/Summer tag on the foam too. Make sure the cover tags match and both face the same way, for example Summer t - [How long will my Koala pillow last?](https://au-koala.gorgias.help/en-US/how-long-will-my-koala-pillow-last-750599.md): Our Koala pillow is made to last! Designed with quality materials like 100% polyurethane gel foam and sustainable TENCEL™ lyocell fibres that keeps you cool and dry, you'll be stoked with your newest bedroom addition. To keep your Koala Pillow lookin - [How long will the Koala Pillow \[2nd Gen\] last?](https://au-koala.gorgias.help/en-US/how-long-will-the-koala-pillow-%5B2nd-gen%5D-last-1961296.md): The Koala Pillow [2nd Gen] comes with a 1 year warranty period. It’s generally recommend to replace your pillows every 1-2 years. - [Airing Out Your Pillow After Unboxing](https://au-koala.gorgias.help/en-US/airing-out-your-pillow-after-unboxing-1964991.md): If your Koala Pillow has a noticeable "new car" smell when you first unpack it, place it in a well-ventilated room for up to 48 hours to air out. For quicker results, you can unzip the sides of the pillow to improve airflow or remove the pillow cover - [How long will it take to adjust to my new Koala pillow?](https://au-koala.gorgias.help/en-US/how-long-will-it-take-to-adjust-to-my-new-koala-pillow-750621.md): With any new pillow, your body will need a little bit of time to adjust to the feel and support. We recommend giving your body a full 4 weeks to fully adjust, but we promise it will be worth the wait!. With our 120 Night Trial, you'll also have a ful - [What is fabric made from TENCEL™ lyocell fibres?](https://au-koala.gorgias.help/en-US/what-is-fabric-made-from-tenceltm-lyocell-fibres-750222.md): TENCEL™ lyocell is made from sustainably-sourced wood. The process used to create TENCEL™ lyocell fibres is eco-friendly, and has won awards for its low environmental impact. The result is a fabric that's more absorbent than cotton, softer than silk - [Do the sheets contain harmful chemicals?](https://au-koala.gorgias.help/en-US/do-the-sheets-contain-harmful-chemicals-750224.md): Our sheets are free from harmful chemicals and dyes and are tested to ensure they are safe. - [What else can I do to better care for my sheets?](https://au-koala.gorgias.help/en-US/what-else-can-i-do-to-better-care-for-my-sheets-750228.md): Machine Washing. Pre-wash your natural linens before first use. Separate linens from other items in the wash - especially polyester which tends to create pilling, and items with heavy zippers, which can damage the fabric. Do not overload the washing - [What is fabric made from TENCEL™ lyocell fibres?](https://au-koala.gorgias.help/en-US/what-is-fabric-made-from-tenceltm-lyocell-fibres-750229.md): TENCEL™ lyocell is made from sustainably-sourced wood. The process used to create TENCEL™ lyocell fibres is eco-friendly, and has won awards for its low environmental impact. The result is a fabric that's more absorbent than cotton, softer than silk - [Do the Duvet Covers contain harmful chemicals?](https://au-koala.gorgias.help/en-US/do-the-duvet-covers-contain-harmful-chemicals-750230.md): Our Sheets and Duvet Covers are free from harmful chemicals and dyes and are tested to ensure they are safe. - [How do I connect my All Seasons Duvet to my Balmy Night Duvet?](https://au-koala.gorgias.help/en-US/how-do-i-connect-my-all-seasons-duvet-to-my-balmy-night-duvet-750249.md): You can connect the Balmy Night Duvet with the All Seasons Duvet. Stack the duvets on top of each other and fit the silicone rings in each corner of the All Seasons Duvet over the silicone connectors in each corner of the Balmy Nights Duvet. - [Can I wash the duvet in my washing machine?](https://au-koala.gorgias.help/en-US/can-i-wash-the-duvet-in-my-washing-machine-750250.md): Yes you can. Wash on a gentle cycle at no higher than 30 °C. - [How often should I wash my duvet?](https://au-koala.gorgias.help/en-US/how-often-should-i-wash-my-duvet-750251.md): There are no rules as to how often you can wash your duvet. We have designed this to be easily washable so you can throw this in the washing machine as often as you like. - [Can I use my duvet in the dryer?](https://au-koala.gorgias.help/en-US/can-i-use-my-duvet-in-the-dryer-750252.md): The only person taking your duvet for a spin should be you. Never chuck it in the dryer as the filling will become damaged, clumpy and bulky as a result of the heat, plus the dryer isn't environmentally friendly but luckily the sun is! Lay your duvet - [What are the silicone rings for?](https://au-koala.gorgias.help/en-US/what-are-the-silicone-rings-for-750261.md): The silicone connectors in the corner have two purposes. The first is to enable you to tie your bed linen through the central hole in the connector. The bed linen will have ties in the corner which you can tie to the corners of the duvet. This not on - [What is fill power?](https://au-koala.gorgias.help/en-US/what-is-fill-power-750263.md): Fill power is a measure of the loft or "fluffiness" of a product. The higher the fill power, the more air that the filling can trap, therefore the better insulation. - [What is fabric made from TENCEL™ lyocell fibres?](https://au-koala.gorgias.help/en-US/what-is-fabric-made-from-tenceltm-lyocell-fibres-750264.md): TENCEL™ lyocell is made from sustainably-sourced wood. The process used to create TENCEL™ lyocell fibres is eco-friendly, and has won awards for its low environmental impact. The result is a fabric that's more absorbent than cotton, softer than silk - [What is TOG?](https://au-koala.gorgias.help/en-US/what-is-tog-750265.md): TOG stands for Thermal Overall Grade and is used to measure the thermal insulation of a product. The higher the TOG rating of a duvet, the warmer it is. - [How do I connect my Balmy Night Duvet to my All Seasons Duvet?](https://au-koala.gorgias.help/en-US/how-do-i-connect-my-balmy-night-duvet-to-my-all-seasons-duvet-750241.md): You can connect the Balmy Nights Duvet with the All Seasons Duvet. Stack the duvets on top of each other and fit the silicone rings in each corner of the All Seasons Duvet over the silicone connectors in each corner of the Balmy Nights Duvet. - [What is fabric made from TENCEL™ lyocell fibres?](https://au-koala.gorgias.help/en-US/what-is-fabric-made-from-tenceltm-lyocell-fibres-750242.md): TENCEL™ is made from sustainably-sourced wood. The process used to create TENCEL™ fibres is eco-friendly, and has won awards for its low environmental impact. The result is a fabric that's more absorbent than cotton, softer than silk and cooler than - [What is TOG?](https://au-koala.gorgias.help/en-US/what-is-tog-750243.md): TOG stands for Thermal Overall Grade and is used to measure the thermal insulation of a product. The higher the TOG rating of a duvet, the warmer it is. - [What is fill power?](https://au-koala.gorgias.help/en-US/what-is-fill-power-750244.md): Fill power is a measure of the loft or "fluffiness" of a product. The higher the fill power, the more air that the filling can trap, therefore the better insulation. - [Can I wash the duvet in my washing machine?](https://au-koala.gorgias.help/en-US/can-i-wash-the-duvet-in-my-washing-machine-750245.md): Yes you can. Wash on a gentle cycle at no higher than 30 °C. - [How often should I wash my duvet?](https://au-koala.gorgias.help/en-US/how-often-should-i-wash-my-duvet-750246.md): There are no rules as to how often you can wash your duvet. We have designed this to be easily washable so you can throw this in the washing machine as often as you like. - [Can I use my duvet in the dryer?](https://au-koala.gorgias.help/en-US/can-i-use-my-duvet-in-the-dryer-750247.md): The only person taking your duvet for a spin should be you. Never chuck it in the dryer as the filling will become damaged, clumpy and bulky as a result of the heat, plus the dryer isn't environmentally friendly but luckily the sun is! Lay your duvet - [What are the silicone rings for?](https://au-koala.gorgias.help/en-US/what-are-the-silicone-rings-for-750248.md): The silicone connectors in the corner have two purposes. The first is to enable you to tie your bed linen through the central hole in the connector. The bed linen will have ties in the corner which you can tie to the corners of the duvet. This not on - [Is the Great Barrier Mattress Protector waterproof?](https://au-koala.gorgias.help/en-US/is-the-great-barrier-mattress-protector-waterproof-750231.md): When the protector is fully fitted over your mattress, the protector provides a water resistant barrier, so you don't need to worry if you spill liquids on the protector, our clever TPU backing helps prevent the liquid from seeping through to the mat - [I have spilt liquid on the protector, what do I do?](https://au-koala.gorgias.help/en-US/i-have-spilt-liquid-on-the-protector-what-do-i-do-750232.md): The liquid will mainly pool on top of the protector. If there are liquid droplets sitting on top of the protector, it is best to soak the excess liquid off the top by using a cloth or tissue to soak up the extra liquid droplets. Once this has been do - [How do I take the protector off to wash it?](https://au-koala.gorgias.help/en-US/how-do-i-take-the-protector-off-to-wash-it-750233.md): The protector is really easy to take off to wash. Find the zipper and unzip this all the way round. The top section of the protector will completely unzip from the bottom. This mean it is really easy to take it off and wash it. Once the top layer has - [How do I get the protector back on once I have washed it?](https://au-koala.gorgias.help/en-US/how-do-i-get-the-protector-back-on-once-i-have-washed-it-750234.md): The top section of the protector will zip straight back on to the bottom half. Please see this handy video here which shows you how to zip the top back on. - [How can I work out what size mattress protector I need for my mattress?](https://au-koala.gorgias.help/en-US/how-can-i-work-out-what-size-mattress-protector-i-need-for-my-mattress-750235.md): We offer 2 different depths for our mattress protectors, to make sure you have the best fit for your mattress. We recommend if your mattress is over 30cm high, that you purchase the Deep Fit Great Barrier Mattress Protector option. To find out how de - [The fitting seems very tight, have I bought the right size?](https://au-koala.gorgias.help/en-US/the-fitting-seems-very-tight-have-i-bought-the-right-size-750237.md): We recommend that if your mattress is under 30cm that you purchase our standard depth protector. If your mattress is over 30cm we recommend that you purchase our deep fit protector that stretches up to 37cm. The protector is designed to have a snug f - [What are the dots on the bottom of the protector for?](https://au-koala.gorgias.help/en-US/what-are-the-dots-on-the-bottom-of-the-protector-for-750238.md): These silicone dots on the bottom side of the protector, are designed to have an extra layer of grip between your bed base and the bottom of the mattress protector. These are to help prevent your mattress moving around while you sleep. - [Can I sleep directly on the mattress protector?](https://au-koala.gorgias.help/en-US/can-i-sleep-directly-on-the-mattress-protector-750239.md): The mattress protector is not designed to be slept on directly. Place a Koala Fitted sheet over the mattress before sleeping. - [Why should I use a mattress protector?](https://au-koala.gorgias.help/en-US/why-should-i-use-a-mattress-protector-750240.md): A mattress protector helps to prolong the life of your mattress by keeping it clean. - [The drawer to my Bedside Table doesn't close softly?](https://au-koala.gorgias.help/en-US/the-drawer-to-my-bedside-table-doesn-t-close-softly-750385.md): No worries - this is absolutely normal!Generally with new products and new components, sometimes the draw not close softly at first. Over time, this should get better and result in a softer close.If you've had the product for a couple of months and y - [The drawer to my Bedside Table has gap and doesn't close properly.](https://au-koala.gorgias.help/en-US/the-drawer-to-my-bedside-table-has-gap-and-doesn-t-close-properly-750386.md): This can happen from time to time but we've got some easy tips & tricks to get your Bedside Table looking better than ever! Without much trouble, the drawer can be removed and re-installed. By re-installing your drawer, you can adjust the drawer knob - [Will I need to assemble my bedside table?](https://au-koala.gorgias.help/en-US/will-i-need-to-assemble-my-bedside-table-750387.md): Nope, this Bedside Table requires no effort on your part! Your Bedside Table comes fully assembled, just remove it from the box, give it a light dusting and it's ready to go. Within 5 minutes of delivery, you'll have the perfect place to stash your s - [Will it perfectly match my bed base?](https://au-koala.gorgias.help/en-US/will-it-perfectly-match-my-bed-base-750388.md): With all of our Koala products, we've carefully selected timber materials that create beautiful and cohesive pieces that work together seamlessly. Our Koala Bedside Table is designed with white oak which gives off a warm, neutral tone and pairs perfe - [Why do you use different timbers for your products?](https://au-koala.gorgias.help/en-US/why-do-you-use-different-timbers-for-your-products-750389.md): Different factories have different sourcing capabilities, we find it's best to work with materials they know! In saying that, you can sleep soundly knowing that the Koala Bedside Table is sourced from sustainable timber.When it comes to colour, we li - [What colour and type of timber is the finish for the Koala Bedside Table?](https://au-koala.gorgias.help/en-US/what-colour-and-type-of-timber-is-the-finish-for-the-koala-bedside-table-750390.md): For this bedside beauty, we use American white oak to veneer the plywood and MDF while the rounded back corners are made from solid American ash.With a smooth as you like oak finish and a core stronger than the Hemsworth brothers, it’s here for a goo - [What is the weight limit of the Balmain Floating Bedside Table?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-of-the-balmain-floating-bedside-table-750727.md): The Balmain Bedside table weight limit is 12kg! It has been QC tested to the standards and we’ve put this bedside table through its paces with rigorous testing. - [Can I use the Balmain Floating Bedside Table on any Bed Base?](https://au-koala.gorgias.help/en-US/can-i-use-the-balmain-floating-bedside-table-on-any-bed-base-750728.md): This particular bedside table has been designed specifically for the Balmain Bed Base only. We do however, have our Koala Bedside Table which can be used with any of our Bedroom range - it is sturdy timber, has clever cable management, and is easy on - [Can I use the Kirribilli Side Table as a bedside table?](https://au-koala.gorgias.help/en-US/can-i-use-the-kirribilli-side-table-as-a-bedside-table-750742.md): Yes, absolutely! The side table is super versatile and can also be used as a bedside table. - [What is the weight limit of the Kirribilli Side Table?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-of-the-kirribilli-side-table-750744.md): The weight limit for our lovely Kirribilli Side Table is 12kg evenly distributed. - [How do I clean my Kirribilli Side table?](https://au-koala.gorgias.help/en-US/how-do-i-clean-my-kirribilli-side-table-750745.md): Veneer is a natural material and, when properly cared for, will maintain is beauty for years to come!Here are a few regular cleaning tips to assist: - [My wireless charger is not working?](https://au-koala.gorgias.help/en-US/my-wireless-charger-is-not-working-859739.md): Here are a few tips to try when the charger is not working: - [What is input and output for the Power Adaptor?](https://au-koala.gorgias.help/en-US/what-is-input-and-output-for-the-power-adaptor-859746.md): Input: 100-240v~50/60Hz, 0.6AOutput: 5V-3A or 9V-2.22A or 12V-1.67APower: 20W Max - [What is input and output for the wireless charger?](https://au-koala.gorgias.help/en-US/what-is-input-and-output-for-the-wireless-charger-859747.md): Input: 9V 2.25A/12V DC, 1.67AOutput: 5W/7.5W/10W/15W - [What is the weight limit for the drawers?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-for-the-drawers-859749.md): The weight limit for each standard Balmain storage drawer is 10 kgs evenly distributed. The weight limit for the stash drawer in the Balmain Chest of Drawers is 5 kgs evenly distributed. - [Can I connect the wireless charger to a laptop instead of using the power adaptor?](https://au-koala.gorgias.help/en-US/can-i-connect-the-wireless-charger-to-a-laptop-instead-of-using-the-power-adaptor-859750.md): The charger is designed to work with a power adaptor provided. Do not connect the charger to a laptop or other electronic device as a power source. - [What is the length of the wire for the wireless charger?](https://au-koala.gorgias.help/en-US/what-is-the-length-of-the-wire-for-the-wireless-charger-859751.md): The length of the wire is 80cm. - [How long will it take to charge my phone?](https://au-koala.gorgias.help/en-US/how-long-will-it-take-to-charge-my-phone-859752.md): Different phones have different charging rates and using a phone case will slow down the charging process. - [Is the wireless charger compatible with all smartphones?](https://au-koala.gorgias.help/en-US/is-the-wireless-charger-compatible-with-all-smartphones-859754.md): Most smartphones support Qi wireless charging and are compatible with the Balmain Bedroom Storage range. If you are unsure, check your phone's user manual or head to your phone manufacturer's website for more details! - [How many configurations can I create with the Bangalow Modular Sofa?](https://au-koala.gorgias.help/en-US/how-many-configurations-can-i-create-with-the-bangalow-modular-sofa-750117.md): Our modular sofa is designed for maximum flexibility. Choose from a single seat right through to a ten seat with options for a sofa, chaise and corner configuration. And with our specially designed brackets, you can rearrange or add new Bangalow Modu - [Can I add more modules later to upscale my Bangalow Modular sofa from, for example, a 2-seater to a 4-seater?](https://au-koala.gorgias.help/en-US/can-i-add-more-modules-later-to-upscale-my-bangalow-modular-sofa-from-for-example-a-2-seater-to-a-4-seater-750400.md): Absolutely! Our modular design allows you to effortlessly upscale your Bangalow Modular sofa by ordering additional modules. You can modify and expand your seating arrangement to meet your changing needs. Please note: While our Bangalow Modular Sofa - [My covers came unassembled, is this normal?](https://au-koala.gorgias.help/en-US/my-covers-came-unassembled-is-this-normal-750438.md): Yes, the covers are designed to be added separately for ease of use and washing. Each cover will need to be put on as part of the assembly. - [Can I remove the covers on the Bangalow Modular Sofa?](https://au-koala.gorgias.help/en-US/can-i-remove-the-covers-on-the-bangalow-modular-sofa-750476.md): We've designed our Bangalow to be super easy to care for. All the covers are removable and can be cold washed at home. And each cover comes with detailed care instructions. We recommend not to warm or hot wash as this can cause excess shrinkage. No o - [Is the Bangalow Modular Sofa easy to assemble and disassemble ?](https://au-koala.gorgias.help/en-US/is-the-bangalow-modular-sofa-easy-to-assemble-and-disassemble-750510.md): With our Koala-designed connectors you can easily slide each module into place. Assembly is user-friendly, and detailed instructions are provided. No special tools are required, making it easy for you to assemble and disassemble modules when needed. - [Is the Bangalow Ottoman included with the Bangalow Modular Sofa, or do I need to purchase it separately?](https://au-koala.gorgias.help/en-US/is-the-bangalow-ottoman-included-with-the-bangalow-modular-sofa-or-do-i-need-to-purchase-it-separately-750616.md): Ottomans are sold separately to provide flexibility in customisation. There are two different sizes you can choose - either a small or large ottoman - to suit your living space. - [What is the weight capacity for the Bangalow Modular Sofa?](https://au-koala.gorgias.help/en-US/what-is-the-weight-capacity-for-the-bangalow-modular-sofa-750541.md): Each module undergoes testing according to Australian standards. While we don't specify a weight limit, each seat is designed to support up to 130 kgs for each seat. It's important to note that this weight capacity is not a strict limit, and ottomans - [Can I reconfigure the Bangalow Modular Sofa frequently?](https://au-koala.gorgias.help/en-US/can-i-reconfigure-the-bangalow-modular-sofa-frequently-750569.md): Yes, our sofa is built to withstand frequent reconfigurations. The modules are designed for durability, and the connectors are engineered to be reliable and sturdy, ensuring a long lifespan for your modular sofa. - [How secure are the brackets that connect the Bangalow Modular Sofa modules?](https://au-koala.gorgias.help/en-US/how-secure-are-the-brackets-that-connect-the-bangalow-modular-sofa-modules-750595.md): Our Koala-designed brackets are robust and ensure a secure connection between modules. - [Can a Bangalow Ottoman be connected to the Bangalow Modular Sofa?](https://au-koala.gorgias.help/en-US/can-a-bangalow-ottoman-be-connected-to-the-bangalow-modular-sofa-750632.md): While the Bangalow Ottoman is not designed for direct connection to the modular sofa, they are versatile and can be placed alongside your seating arrangement for added comfort and convenience. - [How do I protect and clean my Bangalow Modular Sofa?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-bangalow-modular-sofa-750645.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [How long does it take to use the seat cushion?](https://au-koala.gorgias.help/en-US/how-long-does-it-take-to-use-the-seat-cushion-750306.md): Although you can use the product almost straight away, we recommend that you give the seat a few hours to decompress before use. It can take a few days for the product to fully expand to the proper size and recover to its correct comfort level. - [Can you remove the entire sofa cover or just the cushion covers?](https://au-koala.gorgias.help/en-US/can-you-remove-the-entire-sofa-cover-or-just-the-cushion-covers-750307.md): Covers should not be removed for cleaning. Please follow the care instructions in the upkeep of the sofa and you will be able to maintain the new condition of your fabric sofa for many years to come. If you have any questions about the upkeep of your - [How do I maintain my cushions?](https://au-koala.gorgias.help/en-US/how-do-i-maintain-my-cushions-750308.md): We have engineered life laid back comfort into Getaway for maximum slouchability. And, unlike many other places that sell "comfort" , Getaway gets-away from needing any animal feathers in the cushions like duck or geese. After a period of use, a quic - [How is my sofa stain resistant? Can I scotch guard my sofa?](https://au-koala.gorgias.help/en-US/how-is-my-sofa-stain-resistant-can-i-scotch-guard-my-sofa-750309.md): The Getaway fabrics have been tested for durability and have a stain resistant coating to give additional protection (so no need to apply it yourself). We recommend a yearly professional dry-clean. For spot cleaning, act fast and lightly blot liquid - [Will the timber on the drawers look the same?](https://au-koala.gorgias.help/en-US/will-the-timber-on-the-drawers-look-the-same-750311.md): Being a natural material, timber grain and features will vary from piece-to-piece. We aim to match the timber colours closely but there will always be minor differences in tone. - [How do I care for the timber?](https://au-koala.gorgias.help/en-US/how-do-i-care-for-the-timber-750312.md): The timber used has a coating to help protect it from the daily grind. A wipe down with a clean, damp cloth will prevent dust build up. Avoid placing the timber near heat sources. Sunlight can alter the colour of timber and its tone will change over - [My drawers are not rolling smoothly?](https://au-koala.gorgias.help/en-US/my-drawers-are-not-rolling-smoothly-750313.md): Please make sure your sofa is used on an even surface for your drawers to function correctly. - [What is the maximum weight for the drawers?](https://au-koala.gorgias.help/en-US/what-is-the-maximum-weight-for-the-drawers-750314.md): We recommend 20kg per drawer. Tempting as it looks for kids, the drawers are not indoor billy-carts. - [What is the maximum seat weight?](https://au-koala.gorgias.help/en-US/what-is-the-maximum-seat-weight-750315.md): 120kgs per seat. - [What is my Getaway sofa frame made from?](https://au-koala.gorgias.help/en-US/what-is-my-getaway-sofa-frame-made-from-750317.md): We have made our Getaway frame from thick steel tube to create a sturdy base. The arms and backrest are made from durable plywood and the seat base is a tough non-woven material. The entire sofa frame is flat-packed and requires no tools to assemble. - [Can I get the Choppy Waves or Penguin Parade fabric with timber features or the Outback or Kakadu fabric fully upholstered?](https://au-koala.gorgias.help/en-US/can-i-get-the-choppy-waves-or-penguin-parade-fabric-with-timber-features-or-the-outback-or-kakadu-fabric-fully-upholstered-750318.md): At this stage we are not offering custom selection, you can only purchase the product as shown in the images. - [I heard that compressed sofa cushions can smell right after opening, is that normal?](https://au-koala.gorgias.help/en-US/i-heard-that-compressed-sofa-cushions-can-smell-right-after-opening-is-that-normal-750319.md): Just like a new car smell, opening a new sofa can create a unique smell of polyurethane foam, which is common in foam mattresses. If aired out or placed in a ventilated area the smell will often disappear quite quickly – usually within few hours to t - [Is the Getaway Sofa reconfigurable?](https://au-koala.gorgias.help/en-US/is-the-getaway-sofa-reconfigurable-969855.md): The Getaway Sofa is not reconfigurable, as its design does not allow for adjustments or rearrangements of its components. However, it offers a comfortable and stylish fixed configuration that complements a variety of living spaces. It can be purchase - [Can you remove the entire sofa cover or just the cushion covers?](https://au-koala.gorgias.help/en-US/can-you-remove-the-entire-sofa-cover-or-just-the-cushion-covers-750295.md): For our earlier versions of the Lounging Sofa, the covers are not designed to be removed. We recommend keeping them on and following the provided care instructions to ensure your sofa remains in excellent condition for years to come. Proper maintenan - [Where can I try the Lounging Sofa & Ottoman?](https://au-koala.gorgias.help/en-US/where-can-i-try-the-lounging-sofa-ottoman-750296.md): The best place to try the koala sofa is in the comfort of your own home! We offer a risk-free 120-night trial so if you buy the sofa and don’t love it, you can return it for a full refund. In Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll eve - [How do I protect and clean my sofa?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-sofa-750297.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [Can I steam clean my sofa and/or can I get it professionally cleaned?](https://au-koala.gorgias.help/en-US/can-i-steam-clean-my-sofa-and-or-can-i-get-it-professionally-cleaned-750298.md): We do not recommend that you steam clean your sofa yourself, leave that to the professionals! To make your sofa look like it's brand spanking new again get in touch with a professional upholstery cleaning service. They know the ins and outs and will - [How can I show my sofa some TLC?](https://au-koala.gorgias.help/en-US/how-can-i-show-my-sofa-some-tlc-750299.md): We understand the lives of our customers are very hectic, therefore we have created a durable, hard-wearing fabric that will live with you. But just like you, it likes to feel looked after, like having a date night once a week.Once a week you should - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-750289.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [Can you remove the entire sofa cover or just the cushion covers?](https://au-koala.gorgias.help/en-US/can-you-remove-the-entire-sofa-cover-or-just-the-cushion-covers-750290.md): Covers should not be removed for cleaning. Please follow the care instructions in the upkeep of the sofa and you will be able to maintain the new condition of your fabric sofa for many years to come. If you have any questions about the upkeep of your - [How do I protect and clean my sofa?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-sofa-750291.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [Can I steam clean my sofa and/or can I get it professionally cleaned?](https://au-koala.gorgias.help/en-US/can-i-steam-clean-my-sofa-and-or-can-i-get-it-professionally-cleaned-750292.md): We do not recommend that you steam clean your sofa yourself, leave that to the professionals! To make your sofa look like it's brand spanking new again get in touch with a professional upholstery cleaning service. They know the ins and outs and will - [The fabric on my sofa looks like it is loose. Can it be fixed?](https://au-koala.gorgias.help/en-US/the-fabric-on-my-sofa-looks-like-it-is-loose-can-it-be-fixed-750293.md): If you are finding the cover looks a little loose it can be repositioned as it is held with velcro underneath the sofa. - [Where can I try the Modern Sofa?](https://au-koala.gorgias.help/en-US/where-can-i-try-the-modern-sofa-750294.md): The best place to try the Modern Sofa is in the comfort of your own home! We offer a risk-free 120-night trial so if you buy the sofa and don’t love it, you can return it for a full refund. In Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll ev - [Are the Modern Sofa covers removable?](https://au-koala.gorgias.help/en-US/are-the-modern-sofa-covers-removable-969999.md): The covers of the Modern Sofa are not designed to be removed or machine-washed, as this could cause damage and void your warranty. For spills, we recommend spot cleaning—check out our care instructions here!. If you’re dealing with pet hair, we sugge - [Modern Sofa Configurations, Dimensions and Colours](https://au-koala.gorgias.help/en-US/modern-sofa-configurations-dimensions-and-colours-970366.md): The Koala Modern Sofa is the 2024 Product Review Award Winner, designed with all the generous comfort features we’re famous for, and luxury perks for less. Available in the following Configurations:. Sofa. Chaise. Corner. Dimensions of the Modern Sof - [Can you remove the Ottoman cover?](https://au-koala.gorgias.help/en-US/can-you-remove-the-ottoman-cover-750082.md): We have designed the Suffolk Ottoman with ease of care in mind. The cover is removable and can be cold washed at home. The cover has detailed care instructions. We recommend not to warm or hot wash as this can cause excess shrinkage - [What is the maximum weight bearing capacity of the Suffolk Armchair?](https://au-koala.gorgias.help/en-US/what-is-the-maximum-weight-bearing-capacity-of-the-suffolk-armchair-750083.md): The maximum weight bearing capacity of the Suffolk Armchair is 150kg. - [How do I protect and clean my Suffolk Armchair?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-suffolk-armchair-750084.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [Where can I try Suffolk Sofa, Armchair & Ottoman?](https://au-koala.gorgias.help/en-US/where-can-i-try-suffolk-sofa-armchair-ottoman-750085.md): The best place to try Suffolk Sofa is in the comfort of your own home! We offer a risk-free 120-night trial so if you buy the sofa and don't love it, you can return it for a full refund. In metro areas of Sydney, Melbourne, Brisbane, Adelaide and Per - [How long do I have to wait before I use the seat cushion?](https://au-koala.gorgias.help/en-US/how-long-do-i-have-to-wait-before-i-use-the-seat-cushion-750086.md): No need to wait! The cushions come decompressed, allowing you to use your sofa immediately after setting it up. - [Can you remove all of the Suffolk Armchair's covers or just the cushion covers?](https://au-koala.gorgias.help/en-US/can-you-remove-all-of-the-suffolk-armchair-s-covers-or-just-the-cushion-covers-750088.md): We have designed the Suffolk Armchair with ease of care in mind. All the covers are removable and can be cold washed at home. Each cover has detailed care instructions. We recommend not to warm or hot wash as this can cause excess shrinkage - [Any other tips to keep my Suffolk Armchair looking fresh?](https://au-koala.gorgias.help/en-US/any-other-tips-to-keep-my-suffolk-armchair-looking-fresh-750089.md): We understand the life can be hectic, so we've created durable, hard-wearing fabric that can take whatever life throws at it. But like all of us, it does need some care and attention, like having a date night once a week.Once a week you should vacuum - [Is the chaise on the left or right side?](https://au-koala.gorgias.help/en-US/is-the-chaise-on-the-left-or-right-side-750090.md): No need to choose! Our Suffolk is flexible so you can have it on either side! - [How do I protect and clean my sofa?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-sofa-750091.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [Where can I try Suffolk Sofa, Armchair & Ottoman?](https://au-koala.gorgias.help/en-US/where-can-i-try-suffolk-sofa-armchair-ottoman-750092.md): The best place to try Suffolk is in the comfort of your own home! We offer a risk-free 120-night trial so if you buy the sofa and don't love it, you can return it for a full refund. In metro areas of Sydney, Melbourne, Brisbane, Adelaide and Perth, w - [How long do I have to wait before I use the seat cushion?](https://au-koala.gorgias.help/en-US/how-long-do-i-have-to-wait-before-i-use-the-seat-cushion-750093.md): No need to wait! The cushions come decompressed, allowing you to use your sofa immediately after setting it up. - [Can you remove the entire sofa cover or just the cushion covers?](https://au-koala.gorgias.help/en-US/can-you-remove-the-entire-sofa-cover-or-just-the-cushion-covers-750094.md): We have designed the Suffolk Sofa with ease of care in mind. All the covers are removable and can be cold washed at home. Each cover has detailed care instructions. We recommend not to warm or hot wash as this can cause excess shrinkage - [Any other tips to keep my sofa looking fresh?](https://au-koala.gorgias.help/en-US/any-other-tips-to-keep-my-sofa-looking-fresh-750095.md): We understand the life can be hectic, so we've created durable, hard-wearing fabric that can take whatever life throws at it. But like all of us, it does need some care and attention, like having a date night once a week.Once a week you should vacuum - [Suffolk Sofa Weight Limit](https://au-koala.gorgias.help/en-US/suffolk-sofa-weight-limit-969727.md): The maximum weight bearing capacity of the Suffolk Sofa is 240kg total. - [How many configurations can I create with the Tamarama modular sofa?](https://au-koala.gorgias.help/en-US/how-many-configurations-can-i-create-with-the-tamarama-modular-sofa-6169068.md): The Tamarama Modular Sofa is design for maximum flexibility. From an 1-seater armchair all the way to a 10-seat sofa with corners and chaise configurations, our specially designed Quick-Lock connectors make rearranging and adding Tamarama sections ea - [Can I add more modules later to upscale my sofa from, for example, a 2-seater to a 4 seater?](https://au-koala.gorgias.help/en-US/can-i-add-more-modules-later-to-upscale-my-sofa-from-for-example-a-2-seater-to-a-4-seater-6169069.md): Absolutely! Our modular design allows you to easily expand your Tamarama Modular Sofa by ordering additional sections. Whether you want to add a chaise for stretching out or a corner section to create a larger L-shape, you can easily modify and expan - [How many throw cushions come with the Tamarama Modular Sofa?](https://au-koala.gorgias.help/en-US/how-many-throw-cushions-come-with-the-tamarama-modular-sofa-6169070.md): Every Tamarama Modular Sofa comes with two throw cushions (one for each arm). If you choose a corner configuration, you'll receive an additional cushion for each corner piece. - [Can I switch the chaise or corner from the left side to the right side?](https://au-koala.gorgias.help/en-US/can-i-switch-the-chaise-or-corner-from-the-left-side-to-the-right-side-6169071.md): Yes, absolutely. Since the Tamarama is fully modular, you can easily switch the chaise or corner section from the left side to the right side at any time to accommodate your space. - [How do I maintain the Tamarama Modular Sofa cushions?](https://au-koala.gorgias.help/en-US/how-do-i-maintain-the-tamarama-modular-sofa-cushions-6169074.md): The Tamarama modular sofa features super plush, sink-in cushions designed for maximum comfort. To keep them looking their best, regularly rotate and fluff the cushions to prevent the fibers from gathering in one spot. - [Are the Tamarama Modular Sofa covers supposed to be wrinkled?](https://au-koala.gorgias.help/en-US/are-the-tamarama-modular-sofa-covers-supposed-to-be-wrinkled-6169076.md): Yes! The covers are designed with a relaxed, lived-in aesthetic. They naturally feature a beautiful, slight wrinkled, very similar to the texture of fresh linen. - [Can I remove the covers for the Tamarama Modular Sofa?](https://au-koala.gorgias.help/en-US/can-i-remove-the-covers-for-the-tamarama-modular-sofa-6169075.md): Yes! We know life happens, so we designed the Tamarama Modular Sofa with fully removable and washable covers to make keeping your sofa fresh a breeze. - [How many configurations can I create with the Torquay Modular Sofa?](https://au-koala.gorgias.help/en-US/how-many-configurations-can-i-create-with-the-torquay-modular-sofa-2616788.md): The Torquay sofa is design for maximum flexibility. From an 1-seater armchair all the way to a 10-seat sofa with corners and chaise configurations, our specially designed Quick-Lock connectors make rearranging and adding Torquay sections easy as. - [Can I add more sections later to upscale my Torquay Modular sofa from, for example, a 2-seater to a 4-seater?](https://au-koala.gorgias.help/en-US/can-i-add-more-sections-later-to-upscale-my-torquay-modular-sofa-from-for-example-a-2-seater-to-a-4-seater-2616789.md): Absolutely! Our modular design allows you to easily expand your Torquay Modular sofa by ordering additional sections. Whether you want to add a chaise for stretching out or a corner section to create a larger L-shape, you can easily modify and expand - [Can I remove the covers on the Torquay Modular Sofa?](https://au-koala.gorgias.help/en-US/can-i-remove-the-covers-on-the-torquay-modular-sofa-2616790.md): We've designed our Torquay to be super easy to care for. All the covers are removable and can be cold machine washed at home. Each cover comes with detailed care instructions, always check this label and follow the instruction closely. We recommend n - [What are the materials of the Torquay Modular covers?](https://au-koala.gorgias.help/en-US/what-are-the-materials-of-the-torquay-modular-covers-2616794.md): The Torquay covers are crafted for everyday life. Made from high quality materials and at least 35% recycled fibres, these covers will help you withstand daily wear and tearPearl Moon, Bronzed Aussie, Midnight Mocha: Face: 100% Recycled Polyester, Ba - [How do I protect and clean my sofa?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-sofa-2616791.md): General Care:Vacuum regularly using low suction.Cleaning:Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or detergent - [Are the Torquay Ottoman covers machine washable?](https://au-koala.gorgias.help/en-US/are-the-torquay-ottoman-covers-machine-washable-2616792.md): Yes, the covers are removable and can be easily machine washed. Please make sure to read the care label on the covers for instructions. Do not wash in hot water. This feature makes maintenance and cleaning a breeze, ensuring that your Torquay always - [How do I protect and clean my Torquay Ottoman?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-torquay-ottoman-2616796.md): General Care - vacuum your sofa regularly with a low-suction setting.Spot Cleaning - To tackle spills, blot the affected area immediately with a clean cloth. Do not rub.If more cleaning is needed, use a clean cloth with a mild detergent solution. Avo - [Will my sofa bed need a mattress topper?](https://au-koala.gorgias.help/en-US/will-my-sofa-bed-need-a-mattress-topper-750132.md): No need for a topper with this beauty, it’s integrated into the mattress! - [What is the weight capacity of the Byron Sofa Bed?](https://au-koala.gorgias.help/en-US/what-is-the-weight-capacity-of-the-byron-sofa-bed-750131.md): Our sofa bed is designed to be sturdy and reliable. It has been rigorously tested to support weights up to 130 kilograms without any issues. Whether you're lounging or sleeping, you can trust it to provide comfort and safety. - [What is the weight capacity of the Byron Sofa Bed 3rd Gen?](https://au-koala.gorgias.help/en-US/what-is-the-weight-capacity-of-the-byron-sofa-bed-3rd-gen-1153248.md): Our sofa bed is designed to be sturdy and reliable. It has been rigorously tested to support static weight up to 130 kilograms per seat without any issues. Whether you're lounging or sleeping, you can trust it to provide comfort and safety. - [Are the Byron Ottoman 3rd Gen covers removable?](https://au-koala.gorgias.help/en-US/are-the-byron-ottoman-3rd-gen-covers-removable-1153259.md): We have designed the Byron Ottoman 3rd Gen with ease of care in mind. All the covers are removable. Each cover has detailed care instructions. Please follow and read instructions that are located on your covers. Please note, all Byron Ottomans purcha - [Can you remove the entire sofa cover or just the cushion covers on the Byron Sofa Bed 3rd Gen?](https://au-koala.gorgias.help/en-US/can-you-remove-the-entire-sofa-cover-or-just-the-cushion-covers-on-the-byron-sofa-bed-3rd-gen-1153264.md): We have designed the Byron Sofa Bed 3rd Gen with ease of care in mind. All the covers are removable. Each cover has detailed care instructions. Please follow and read instructions that are located on your covers. Please note, all Byron Sofa Beds purc - [How do I recycle the packaging for the Byron Sofa Bed and Ottoman?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-for-the-byron-sofa-bed-and-ottoman-750480.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [I have just opened my Byron Sofa Bed cushion and it is out of shape/thin/wrinkled.](https://au-koala.gorgias.help/en-US/i-have-just-opened-my-byron-sofa-bed-cushion-and-it-is-out-of-shape-thin-wrinkled-750572.md): Our mattresses are designed for ease of transport and packaging. When your mattress arrives, it will be compressed for convenience. You can sleep on it right away if you need to, but for the best experience, we recommend allowing it to expand and set - [I have just opened my Byron Sofa Bed 3rd Gen seat cushion and it is out of shape/thin/wrinkled.](https://au-koala.gorgias.help/en-US/i-have-just-opened-my-byron-sofa-bed-3rd-gen-seat-cushion-and-it-is-out-of-shapethinwrinkled-1153252.md): Our seat cushions are designed for ease of transport and packaging. When your seat cushion arrives, it will be compressed for convenience. You can sleep on it right away if you need to, but for the best experience, we recommend allowing it to expand - [Will my Byron Sofa Bed seating/sleeping comfort change over time?](https://au-koala.gorgias.help/en-US/will-my-byron-sofa-bed-seating-sleeping-comfort-change-over-time-750544.md): It's normal for the seating and foam of your new sofa to soften during the first few months of regular use. This is not a fault, but rather a natural part of the breaking-in process, similar to breaking in a new pair of shoes. If you have a favorite - [Can I use my Byron Sofa Bed 3rd Gen as a permanent mattress for every night?](https://au-koala.gorgias.help/en-US/can-i-use-my-byron-sofa-bed-3rd-gen-as-a-permanent-mattress-for-every-night-1153250.md): Our Byron Sofa Bed 3rd Gen is designed with layered seat cushion construction to provide the best seating and sleeping comfort. However, we do not recommend it as your primary mattress for nightly use. For a more suitable option, check out our amazin - [How do I clean the mattress topper? Is it machine washable?](https://au-koala.gorgias.help/en-US/how-do-i-clean-the-mattress-topper-is-it-machine-washable-1153257.md): Before washing, unzip and remove the zip-off topper; machine wash in cold water only, spot clean with a mix of warm water and mild detergent as needed, line dry in the shade, and avoid bleach, soaking, rubbing, wringing, tumble drying, ironing, or dr - [Are the Byron Sofa Bed 3rd Gen covers machine washable?](https://au-koala.gorgias.help/en-US/are-the-byron-sofa-bed-3rd-gen-covers-machine-washable-1153272.md): Yes! Each cover has detailed care instructions. Please follow and read instructions that are located on your covers, or reach out to our friendly customer service team for more information! - [Are the ottoman covers dry cleaner friendly?](https://au-koala.gorgias.help/en-US/are-the-ottoman-covers-dry-cleaner-friendly-1153278.md): Yes, for removable covers they are dry-cleaner friendly. Be sure to show the care labels located on your covers to your dry cleaner so they can use the correct solvant. - [Any other tips to keep my sofa looking fresh?](https://au-koala.gorgias.help/en-US/any-other-tips-to-keep-my-sofa-looking-fresh-1153267.md): We understand the lives of our customers are very hectic, therefore we have created a durable, hard-wearing fabric that will live with you. But just like you, it likes to feel looked after, like having a date night once a week. Once a week you should - [Will the water resistant fabric's effect on luxe reduce over time?](https://au-koala.gorgias.help/en-US/will-the-water-resistant-fabrics-effect-on-luxe-reduce-over-time-1153275.md): We've added a water resistance treatment to protect your Byron sofa bed on Aussie Moss, Sand Bank & Ocean Salt fabric from water-based spills. Just a heads-up—this isn’t a permanent barrier, and it will naturally wear off over time, especially with r - [Are the covers dry cleaner friendly?](https://au-koala.gorgias.help/en-US/are-the-covers-dry-cleaner-friendly-1153273.md): Yes, for removable covers they are dry-cleaner friendly. Be sure to show the care labels located on your covers to your dry cleaner so they can use the correct solvent. - [Can I buy replacement covers for my Byron Sofa Bed?](https://au-koala.gorgias.help/en-US/can-i-buy-replacement-covers-for-my-byron-sofa-bed-1160120.md): For Models purchased after February 2025, you can purchase replacement cover sets Here - Byron Sofa bed Covers If you purchased your Byron Sofa Bed before 24th of February 2025, unfortunately this version was not made with removable covers and new co - [Are the Byron Ottoman 3rd Gen covers machine washable?](https://au-koala.gorgias.help/en-US/are-the-byron-ottoman-3rd-gen-covers-machine-washable-1153277.md): Yes! Each cover has detailed care instructions. Please follow and read instructions that are located on your covers, or reach out to our friendly customer service team for more information! - [What size does the Koala Sofa Bed fold out to?](https://au-koala.gorgias.help/en-US/what-size-does-the-koala-sofa-bed-fold-out-to-750310.md): Our sofa bed folds out to a full size single, double and queen mattress, so you or your guests can relax like royalty! - [What is the recommended weight capacity of the Koala Sofa Bed?](https://au-koala.gorgias.help/en-US/what-is-the-recommended-weight-capacity-of-the-koala-sofa-bed-750445.md): We undertake rigorous testing up to a recommended weight limit of 120kg per seat, to make sure our products can handle what life throws at it from almost anyone. - [Does the Koala Sofa Bed come with a removable mattress topper?](https://au-koala.gorgias.help/en-US/does-the-koala-sofa-bed-come-with-a-removable-mattress-topper-1178137.md): The latest version of the Koala Sofa Bed no longer requires an additional removable mattress topper. It is designed with the integrated Kloudcell comfort layer, providing superior support, responsiveness, and durability. This change eliminates the ne - [What makes the Koala Sofa Bed \[4th Gen\] so comfortable to sleep on?](https://au-koala.gorgias.help/en-US/what-makes-the-koala-sofa-bed-%5B4th-gen%5D-so-comfortable-to-sleep-on-2408357.md): Unlike most sofa beds that compromise on sleep comfort, the Koala Sofa Bed 4th Gen features an integrated Kloudcell® topper - the same award-winning tech used in our famed mattress range. Kloudcell® is an open-cell foam that delivers superior support - [What is the difference between the Koala Sofa Bed \[4th Gen\] and 3rd Gen?](https://au-koala.gorgias.help/en-US/what-is-the-difference-between-the-koala-sofa-bed-%5B4th-gen%5D-and-3rd-gen-2408356.md): The 4th Gen offers a step up in both style and comfort. It’s available in two new exclusive Koala-only fabrics, including five brand new colours, while the 3rd Gen offers a range of classic Koala colours. The upgraded seat is now 11% deeper at 60cm, - [Why can't I find the Cushy Sofa Bed on the website?](https://au-koala.gorgias.help/en-US/why-cant-i-find-the-cushy-sofa-bed-on-the-website-1132647.md): Two of our iconic sofa beds have recently undergone a slight name change!The Cushy Sofa Bed has been rebranded as the Koala Sofa Bed and our Sofa bed is now called the OG Sofa Bed. Nothing other than an update in name has changed for these legendary - [What's the difference between the Lifestyle and Luxe fabric options?](https://au-koala.gorgias.help/en-US/whats-the-difference-between-the-lifestyle-and-luxe-fabric-options-2408398.md): Our Lifestyle fabrics are designed to be stylish, durable and great value - making Koala quality accessible for every home. Luxe fabrics step it up with design-forward textures and colours that make a statement, giving you more ways to match your Sof - [What are water resistant fabrics and how long do they last?](https://au-koala.gorgias.help/en-US/what-are-water-resistant-fabrics-and-how-long-do-they-last-2408399.md): All our fabrics are finished with a water-resistant treatment that helps protect against everyday spills - perfect for those little “oops” moments. It’s designed to resist water-based spills and make cleaning easier, while your removable, washable co - [Is the ottoman included with the sofa bed, or do I need to purchase it separately?](https://au-koala.gorgias.help/en-US/is-the-ottoman-included-with-the-sofa-bed-or-do-i-need-to-purchase-it-separately-2408363.md): The Ottoman is available as an add-on, so you can choose whether you’d like the complete setup or just the Sofa Bed. - [I'm moving home, can I roll the Koala Sofa Bed mattress back into the box?](https://au-koala.gorgias.help/en-US/im-moving-home-can-i-roll-the-koala-sofa-bed-mattress-back-into-the-box-750482.md): Do not try to fold or roll back the mattress once opened - it is not meant for camping!. The mattress has been folded and compressed by machines so trying to fold them back up may affect the structural integrity of the foam. - [Do I need tools to assemble the Koala Sofa Bed?](https://au-koala.gorgias.help/en-US/do-i-need-tools-to-assemble-the-koala-sofa-bed-750634.md): No, similar to all Koala products, assembly is tool-free, making it easy to set up your new sofa bed! - [Do I need tools to assemble my sofa bed?](https://au-koala.gorgias.help/en-US/do-i-need-tools-to-assemble-my-sofa-bed-2408360.md): No tools needed! Your Koala Sofa Bed 4th Gen is designed for quick, stress-free assembly. All parts simply slot, screw, or zip into place with the help of alignment guides and coloured tabs - no Allen keys or screwdrivers required. - [How long does it take before I can use the Koala Sofa Bed mattress?](https://au-koala.gorgias.help/en-US/how-long-does-it-take-before-i-can-use-the-koala-sofa-bed-mattress-750669.md): Although you can use the product immediately, we suggest allowing a few hours for the seat to decompress before use. It may take a few days for the product to completely expand to the correct size and regain its optimal comfort level. - [I have just assembled my Koala Sofa Bed and it doesn't look quite right...](https://au-koala.gorgias.help/en-US/i-have-just-assembled-my-koala-sofa-bed-and-it-doesnt-look-quite-right-750659.md): The Sofa Bed seat cushion is compressed for easy transport and reduced packaging. After opening, you can use it immediately, but it may take up to 72 hours for it to fully expand in some corner areas. - [Why do my boxes say 'Cushy Sofa Bed' instead of 'Koala Sofa Bed'?](https://au-koala.gorgias.help/en-US/why-do-my-boxes-say-cushy-sofa-bed-instead-of-koala-sofa-bed-1132646.md): The 'Cushy Sofa Bed' has now been renamed the 'Koala Sofa Bed'. The packaging and delivery labels may still reflect the previous name but rest assured, you have received the correct item, and the product itself remains unchanged in quality - [What sheet sizes do I need for the Koala Sofa Bed \[4th Gen\]?](https://au-koala.gorgias.help/en-US/what-sheet-sizes-do-i-need-for-the-koala-sofa-bed-%5B4th-gen%5D-2463011.md): To get the perfect sheet match for your Koala Sofa Bed [4th Gen], we recommend sizing up your fitted sheets for the Single and Double options. Please see the recommended sizes below:. Single Koala Sofa Bed = King Single fitted sheet. Double Koala Sof - [Can I use my Koala Sofa Bed as a permanent mattress for every night?](https://au-koala.gorgias.help/en-US/can-i-use-my-koala-sofa-bed-as-a-permanent-mattress-for-every-night-750600.md): Due to our layered seat cushion construction, we do not recommend this as your primary sleeping mattress in order to ensure the best seating and sleeping comfort. However, we know a place that sells some pretty great mattresses!. Click here to browse - [Will my Koala Sofa Bed seating or sleeping comfort change over time?](https://au-koala.gorgias.help/en-US/will-my-koala-sofa-bed-seating-or-sleeping-comfort-change-over-time-750574.md): With any new sofa, the foam will soften the first few months of regular use before it stabilises. This is normal and should not be considered a fault. Similarly, if you curl up or sit on one part of the seat cushion more often, it will will soften mo - [Is it normal for the Koala Sofa Bed have a scent after unboxing?](https://au-koala.gorgias.help/en-US/is-it-normal-for-the-koala-sofa-bed-have-a-scent-after-unboxing-750647.md): Just like a new sofa or car, there can be a ‘new foam’ smell that comes off the Sofa Bed when it's fresh out of the box. This typically dissipates within a few days but it may be a good idea to open a window and let the Sofa Bed ventilate if possible - [Why is my Koala Sofa Bed creasing in a few places?](https://au-koala.gorgias.help/en-US/why-is-my-koala-sofa-bed-creasing-in-a-few-places-750620.md): Softening of the padding, cushions, and seat cushions will naturally happen over time and is completely normal. It should not be seen as a defect in any way. If you tend to sit in one spot for extended periods, that area of the seat may soften and th - [What options do I have if my sofa bed is slipping forward when folded up?](https://au-koala.gorgias.help/en-US/what-options-do-i-have-if-my-sofa-bed-is-slipping-forward-when-folded-up-1178140.md): We're deeply sorry to hear that you are experiencing problems with your Koala Sofa Bed and our customer service team is more than happy to look into this for you!. So we can understand the issue better, could you please cold you raise a customer serv - [Can the Ottoman be connected to the sofa like a chaise?](https://au-koala.gorgias.help/en-US/can-the-ottoman-be-connected-to-the-sofa-like-a-chaise-2408362.md): The Ottoman is designed as a flexible standalone piece. Use it right alongside your Sofa Bed for stretch-out lounging, or flip the top and it instantly doubles as a handy side table. - [Can I steam clean my Koala Sofa Bed and/or can I get it professionally cleaned?](https://au-koala.gorgias.help/en-US/can-i-steam-clean-my-koala-sofa-bed-andor-can-i-get-it-professionally-cleaned-750407.md): We do not recommend that you steam clean your sofa yourself, leave that to the professionals!. To make your sofa look like it's brand spanking new again get in touch with a professional upholstery cleaning service. They know the ins and outs and will - [How do I protect and clean my Koala Sofa Bed?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-koala-sofa-bed-750517.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [Are the Koala Sofa Bed covers removable?](https://au-koala.gorgias.help/en-US/are-the-koala-sofa-bed-covers-removable-750547.md): Even though there are zippers on some covers we don’t recommend removing them to wash. Instead we recommend spot cleaning any nasty spills - click here to take a look at our care instructions! - [How should I wash the covers to keep my sofa bed looking as good as new?](https://au-koala.gorgias.help/en-US/how-should-i-wash-the-covers-to-keep-my-sofa-bed-looking-as-good-as-new-2408359.md): The Koala Sofa Bed [4th Gen] has some great new fabrics that make wash and care a cinch!. For regular care, we recommend a weekly vacuum on the lowest setting. The added water-resistant treatment on the cover fabrics means most water-based spills wil - [Can I purchase additional or replacement covers separately?](https://au-koala.gorgias.help/en-US/can-i-purchase-additional-or-replacement-covers-separately-2408361.md): Absolutely! We offer the option to purchase additional or replacement covers separately. This allows you to change up the look of your Koala Sofa bed or have spare covers for easy rotation and cleaning. Please note, the cover sets are for the Koala S - [Are the covers removable?](https://au-koala.gorgias.help/en-US/are-the-covers-removable-750277.md): Even though there are zippers on some covers we don’t recommend removing them to wash. - [What is the recommended weight capacity?](https://au-koala.gorgias.help/en-US/what-is-the-recommended-weight-capacity-750281.md): We undertake rigorous testing up to a recommended weight limit of 120kg per seat, to make sure our products can handle what life throws at it from almost anyone. - [What size does the OG Sofa Bed fold out to?](https://au-koala.gorgias.help/en-US/what-size-does-the-og-sofa-bed-fold-out-to-750288.md): The OG Sofa Bed folds out to a full size single, double and queen mattress, so you or your guests can relax like royalty! - [Do I need tools to assemble the OG Sofa Bed?](https://au-koala.gorgias.help/en-US/do-i-need-tools-to-assemble-the-og-sofa-bed-750278.md): No, just like all Koala products, assembly is tool free. - [How long does it take before we can use the mattress?](https://au-koala.gorgias.help/en-US/how-long-does-it-take-before-we-can-use-the-mattress-750279.md): It may take up to 72 hours for the cushions to fully expand to the proper size and recover to its correct comfort level. - [I have just opened my OG Sofa Bed cushion and it is out of shape/thin/wrinkled?](https://au-koala.gorgias.help/en-US/i-have-just-opened-my-og-sofa-bed-cushion-and-it-is-out-of-shapethinwrinkled-750280.md): The mattress comes compressed for ease of transport and to reduce packaging. Once opened, allow the sofa mattress to settle and recover for a minimum of 72hrs. - [I just unpacked the OG Sofa Bed and it has a smell, is that normal?](https://au-koala.gorgias.help/en-US/i-just-unpacked-the-og-sofa-bed-and-it-has-a-smell-is-that-normal-750285.md): Just like a new car smell, opening a new foam product can create a unique smell of polyurethane foam, which is common in compressed foam mattresses and cushions.If aired out or placed in a ventilated area the smell will often disappear quite quickly - [My OG Sofa Bed is creasing in a few places?](https://au-koala.gorgias.help/en-US/my-og-sofa-bed-is-creasing-in-a-few-places-750287.md): Softening of the padding, cushions and seat cushions will occur over time and is completely normal and is not considered a defect in any way. Sitting in one particular spot most of the time will cause the seat to soften and fabric to crease more than - [How do I protect and clean my sofa?](https://au-koala.gorgias.help/en-US/how-do-i-protect-and-clean-my-sofa-750282.md): General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter - [Can I steam clean my sofa and/or can I get it professionally cleaned?](https://au-koala.gorgias.help/en-US/can-i-steam-clean-my-sofa-and-or-can-i-get-it-professionally-cleaned-750283.md): We do not recommend that you steam clean your sofa yourself, leave that to the professionals! To make your sofa look like it's brand spanking new again get in touch with a professional upholstery cleaning service. They know the ins and outs and will - [I'm moving home, can I roll the mattress back into the box?](https://au-koala.gorgias.help/en-US/i-m-moving-home-can-i-roll-the-mattress-back-into-the-box-750284.md): Don't try to fold or roll back the mattress once opened. It is not meant for camping. The mattress has been folded and compressed by machines. - [Can I use fabric protector, such, as Scotchgard on my sofa, and will it void the warranty?](https://au-koala.gorgias.help/en-US/can-i-use-fabric-protector-such-as-scotchgard-on-my-sofa-and-will-it-void-the-warranty-750286.md): We cannot guarantee the performance of third party fabric protectors, so we recommend you do not apply these to your sofa. If you do use a third party protector always follow directions carefully and make sure you try it in a hidden area first. Appli - [What is my Stunner Sofa Bed frame made from?](https://au-koala.gorgias.help/en-US/what-is-my-stunner-sofa-bed-frame-made-from-750254.md): We have made our Stunner frame from thick steel tube to create a sturdy base! The arms and backrest and seat base are made from durable plywood . The entire sofa frame is KD and requires no tools to assemble. To ensure a high degree of tolerance and - [What is the maximum seat weight?](https://au-koala.gorgias.help/en-US/what-is-the-maximum-seat-weight-750255.md): We undertake rigorous testing up to a recommended weight limit of 120kg per seat, to make sure our products can handle what life throws at it from almost anyone. - [What is the maximum maximum weight for the drawers of the Stunner Sofa Bed?](https://au-koala.gorgias.help/en-US/what-is-the-maximum-maximum-weight-for-the-drawers-of-the-stunner-sofa-bed-750256.md): We recommend 20kg per drawer. Tempting as it looks for kids, the drawers are not indoor billy-carts. - [Will the timber on the drawers look the same?](https://au-koala.gorgias.help/en-US/will-the-timber-on-the-drawers-look-the-same-750259.md): Being a natural material, timber grain and features will vary from piece-to-piece. We aim to match the timber colours closely but there will always be minor differences in tone. - [What size does the Stunner Sofa Bed fold out to?](https://au-koala.gorgias.help/en-US/what-size-does-the-stunner-sofa-bed-fold-out-to-750266.md): Our Stunner Sofa Bed folds out to a full size double mattress, so you or your guests can relax like royalty! - [Are the Stunner Sofa Bed covers removable?](https://au-koala.gorgias.help/en-US/are-the-stunner-sofa-bed-covers-removable-750274.md): Even though there are zippers on some covers we don’t recommend removing them to wash. Click here to view our care instructions on how best to clean your Stunner! - [Stunner Sofa Bed Dimensions](https://au-koala.gorgias.help/en-US/stunner-sofa-bed-dimensions-960367.md): Make some space with the Stunner Sofa Bed. Cleverly designed to elevate your sofa bed sleep situation. With an integrated Kloudcell® topper for mattress-like feel and a raised platform for off-the-floor comfort. Dimensions of the Stunner Sofa Bed. He - [I heard that compressed sofa bed cushions can smell right after opening, is it okay?](https://au-koala.gorgias.help/en-US/i-heard-that-compressed-sofa-bed-cushions-can-smell-right-after-opening-is-it-okay-750253.md): Just like a new car smell, opening a new sofa bed can create a unique smell of polyurethane foam, which is common in foam mattresses. If aired out or placed in a ventilated area the smell will often disappear quite quickly – usually within few hours - [Do I need tools to assemble my Stunner Sofa Bed?](https://au-koala.gorgias.help/en-US/do-i-need-tools-to-assemble-my-stunner-sofa-bed-750262.md): No, just like all Koala products, assembly is tool free. Just click here to watch our easy peasy assembly video! - [My drawers are not rolling smoothly?](https://au-koala.gorgias.help/en-US/my-drawers-are-not-rolling-smoothly-750257.md): Please make sure your Stunner Sofa Bed is used on an even surface for your drawers to function correctly. Unlike drawers on runners you can easily unlatch the drawer from the Sofa Bed if you need to vacuum or move it and get direct access to undernea - [Any tips for using the Stunner Sofa Bed drawers?](https://au-koala.gorgias.help/en-US/any-tips-for-using-the-stunner-sofa-bed-drawers-750260.md): Never try to open the lid of the drawer when being used as sofa bed as this could damage the gas-springs. Use the handle provided to pull the drawer open then push from the middle to close. - [Will my Stunner Sofa Bed seating/ sleeping comfort change over time?](https://au-koala.gorgias.help/en-US/will-my-stunner-sofa-bed-seating-sleeping-comfort-change-over-time-750267.md): With any new sofa, the seating foam will soften in the first few months of regular use before it stabilises. This is normal and should not be considered a fault. Similarly, if you curl up or sit on one part of the seat cushion more often, it will wil - [Can I use my Stunner Sofa Bed as a permanent mattress every night?](https://au-koala.gorgias.help/en-US/can-i-use-my-stunner-sofa-bed-as-a-permanent-mattress-every-night-750268.md): Due to our layered seat cushion construction to get the best seating and sleeping comfort we do not recommend this to be you primary sleeping mattress.... however we know a place that sells some great mattresses!. Click here to browse our mattress ra - [How do I care for the timber on the Stunner Sofa Bed?](https://au-koala.gorgias.help/en-US/how-do-i-care-for-the-timber-on-the-stunner-sofa-bed-750258.md): The timber used has a coating to help protect it from the daily grind. A wipe down with a clean, damp cloth will prevent dust build up. Avoid placing the timber near heat sources. Sunlight can alter the colour of timber and its tone will change over - [How is my sofa bed stain resistant? Can I use Scotchguard on my Stunner Sofa Bed?](https://au-koala.gorgias.help/en-US/how-is-my-sofa-bed-stain-resistant-can-i-use-scotchguard-on-my-stunner-sofa-bed-750271.md): The Stunner Sofa Bed fabrics have been tested for durability and have a stain resistant coating to give additional protection (so no need to apply it yourself). We recommend a yearly professional dry-clean. For spot cleaning, act fast and lightly blo - [How do I keep my Stunner Sofa Bed looking fresh?](https://au-koala.gorgias.help/en-US/how-do-i-keep-my-stunner-sofa-bed-looking-fresh-750276.md): Our super comfy seat cushion has been designed for uninterrupted comfort. Like flying direct to London in 1st class. This one long seat cushion allows you to sit or nap to your heart’s content without any of those annoying seams, bulging cushions or - [What is the weight capacity of the Wanda Sofa Bed?](https://au-koala.gorgias.help/en-US/what-is-the-weight-capacity-of-the-wanda-sofa-bed-967256.md): Each seat of the Wanda can hold a static load of 120kg. The Wanda Sofa Bed has been tested for home use and has met the durability and safety requirements as set out in EN 12520. - [Wanda Sofa Bed Configurations & Dimensions](https://au-koala.gorgias.help/en-US/wanda-sofa-bed-configurations-and-dimensions-960240.md): Our Wanda Sofa Bed is the ultimate chaise sofa, daybed, and queen-sized bed — all in one. When you assemble the Wanda Sofa Bed, you can first decide if you would like your Chaise on the left or right side! It is entirely up to you! Our Wanda sofa bed - [What side is the chase positioned on for the Wanda Sofa Bed?](https://au-koala.gorgias.help/en-US/what-side-is-the-chase-positioned-on-for-the-wanda-sofa-bed-967257.md): The chaise piece is reversible for the Wanda Sofa Bed, so it can go on either the left or the right! Check out the assembly instructions for how to assemble the Wanda Sofa Bed in the orientation that you want. If you change your mind, the tool-free a - [Does the Wanda Sofa Bed have storage?](https://au-koala.gorgias.help/en-US/does-the-wanda-sofa-bed-have-storage-967258.md): The Wanda Sofa Bed has the largest storage space available in the Koala range to date! Lift up the foot end of the chaise seat cushion to reveal a huge storage space. The Wanda Storage Space dimensions are:. Height: 20.5 cm. Length: 153.5 cm. Width: - [What is the Wanda Sofa Bed Comfort Kit?](https://au-koala.gorgias.help/en-US/what-is-the-wanda-sofa-bed-comfort-kit-967259.md): The Wanda Sofa Bed comes with a custom comfort kit which includes a plush topper and wedges to fill in the gaps between each section of the sofa bed so that you have a smooth surface to sleep on. - [What is MDF?](https://au-koala.gorgias.help/en-US/what-is-mdf-750139.md): Medium-density fibreboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, combining it with wax and a resin binder, and forming it into panels by applying high temperature and pressure. - [What is Timber Veneer ?](https://au-koala.gorgias.help/en-US/what-is-timber-veneer-750140.md): Timber veneer is real timber, sliced very finely. It is not made from man-made fibre therefore is a renewable and sustainable resource. - [What is the Kirribilli Coffee Table made from?](https://au-koala.gorgias.help/en-US/what-is-the-kirribilli-coffee-table-made-from-750141.md): The Kirribilli Coffee Table is made from MDF Core with a timber veneer outside layer and Plywood lip that is also wrapped in timber veneer. - [Can I paint or stain the Kirribilli Coffee Table?](https://au-koala.gorgias.help/en-US/can-i-paint-or-stain-the-kirribilli-coffee-table-750142.md): Technically, you can but the results aren't guaranteed - It is also important to note that painting or staining your Kirribilli Coffee Table will affect the Koala warranty!Want to read more about our amazing 5-year warranty, check it out here. - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-750143.md): When you get rid of packaging thoughtfully, not only is it better for the environment, it can be reused to create new products. Paper and Cardboard (including Honeycomb Cardboard) - Flatten your cardboard boxes or rip them up before placing them in y - [How do I clean my Kirribilli Coffee Table?](https://au-koala.gorgias.help/en-US/how-do-i-clean-my-kirribilli-coffee-table-750144.md): Veneer is a natural material and, when properly cared for, will maintain is beauty for years to comeHere are some cleaning tips to help keep your Kirribilli Coffee Table looking fresh: - [What is the weight limit of the Kirribilli Coffee Table top and bottom shelf?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-of-the-kirribilli-coffee-table-top-and-bottom-shelf-750146.md): Great question! Below are the weight limit for each individual shelf: - [What is plywood?](https://au-koala.gorgias.help/en-US/what-is-plywood-750156.md): Plywood is a panel-shaped wood-based material made from several thin layers of wood (the plies or wood veneers) that are glued crosswise (90 ° angle to each other) along the grain. This normalises material properties such as shrinkage and swelling be - [What is MDF?](https://au-koala.gorgias.help/en-US/what-is-mdf-750157.md): Medium-density fibreboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, combining it with wax and a resin binder, and forming it into panels by applying high temperature and pressure. - [What is the Kirribilli Side Table made from?](https://au-koala.gorgias.help/en-US/what-is-the-kirribilli-side-table-made-from-750158.md): Our stunning Kirribilli Side Table is made from MDF Core with a timber veneer outside layer and Plywood lip that is also wrapped in timber veneer! - [Can I paint or stain my Kirribilli Side Table?](https://au-koala.gorgias.help/en-US/can-i-paint-or-stain-my-kirribilli-side-table-750159.md): Technically, you can but the results aren't guaranteed - It is also important to note that painting or staining your Kirribilli Side Table will affect the Koala warranty!Want to read more about our amazing 5-year warranty, check it out here. - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-750160.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products. Paper and Cardboard (including Honeycomb Cardboard) - Flatten your cardboard boxes or rip them up before placing them in yo - [How do I clean my Kirribilli Side table?](https://au-koala.gorgias.help/en-US/how-do-i-clean-my-kirribilli-side-table-750161.md): Veneer is a natural material and, when properly cared for, will maintain is beauty for years to come!Here are a few regular cleaning tips to assist: - [Can the Kirribilli Side Table be used as a stool or a seat?](https://au-koala.gorgias.help/en-US/can-the-kirribilli-side-table-be-used-as-a-stool-or-a-seat-750162.md): While the Kirribilli Side Table is super versatile, we draw the line at using it as a seat or a stool. Our Kirribilli Side Table has a weight limit of 12kgs and sitting on it or using as a stool can lead to injuries which we'd like you to avoid! - [Can I use the Kirribilli Side Table as a bedside table?](https://au-koala.gorgias.help/en-US/can-i-use-the-kirribilli-side-table-as-a-bedside-table-750163.md): Yes, absolutely! The side table is super versatile and can also be used as a bedside table. - [What is the weight limit of the Kirribilli Side Table?](https://au-koala.gorgias.help/en-US/what-is-the-weight-limit-of-the-kirribilli-side-table-750164.md): The weight limit for our lovely Kirribilli Side Table is 12kg evenly distributed. - [How much weight can each shelf hold on the Kirribilli Bookshelf?](https://au-koala.gorgias.help/en-US/how-much-weight-can-each-shelf-hold-on-the-kirribilli-bookshelf-750357.md): We recommend evenly distributing the weight on each shelf and always placing heavier items on the bottom shelf. Each shelf can comfortably hold 10kg with a max load of 45kgs in total for the bookshelf. - [What space is there between the shelves?](https://au-koala.gorgias.help/en-US/what-space-is-there-between-the-shelves-750418.md): There is a 32cm gap between shelves themselves, and a 8.5cm gap between the bottom shelf and the floor. - [Do I really need to use the wall lanyards?](https://au-koala.gorgias.help/en-US/do-i-really-need-to-use-the-wall-lanyards-750456.md): Yes, we highly recommend it - especially if you have young children or pets. Toppling furniture poses a risk of serious injury, which is why we recommend securing the furniture item to the wall using the brackets provided. Consult a local hardware st - [How do I recycle the packaging for the Kirribilli Bookshelf?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-for-the-kirribilli-bookshelf-750492.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [What are the bookshelves made from?](https://au-koala.gorgias.help/en-US/what-are-the-bookshelves-made-from-750526.md): The internal bookshelves are made from MDF Core with a timber veneer outside layer and Plywood lip that is also wrapped in timber veneer. - [What is plywood?](https://au-koala.gorgias.help/en-US/what-is-plywood-750555.md): Plywood is a panel-shaped wood-based material made from several thin layers of wood (the plies or wood veneers) that are glued crosswise (90 ° angle to each other) along the grain. This normalises material properties such as shrinkage and swelling be - [What is MDF?](https://au-koala.gorgias.help/en-US/what-is-mdf-750579.md): Medium-density fibreboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, combining it with wax and a resin binder, and forming it into panels by applying high temperature and pressure. - [What is Timber Veneer?](https://au-koala.gorgias.help/en-US/what-is-timber-veneer-750604.md): Timber veneer is real timber, sliced very finely. It is not made from man made fibre therefore is a renewable and sustainable resource. - [Is the Kirribilli Bookshelf a vegan product?](https://au-koala.gorgias.help/en-US/is-the-kirribilli-bookshelf-a-vegan-product-750625.md): Yes, no animals or animal derivatives have been used in this product. - [Are the colours online true to life?](https://au-koala.gorgias.help/en-US/are-the-colours-online-true-to-life-750326.md): Our design and quality assurance team constantly strive to match the colours you see online to the material colours delivered to your door. Due to individual screen settings, the colour may be slightly different in real life but if it doesn’t suit yo - [Are cushion inserts included?](https://au-koala.gorgias.help/en-US/are-cushion-inserts-included-750414.md): Yes, our cushions come with cushion inserts. The cover is removable and washable for easy care. - [Can I put the cushion covers in the washing machine?](https://au-koala.gorgias.help/en-US/can-i-put-the-cushion-covers-in-the-washing-machine-750452.md): Yes, our cushion covers are designed for easy care and cleaning. Follow the care instructions attached to the product to ensure they last a long time. - [At what temperature should I wash my cushion covers?](https://au-koala.gorgias.help/en-US/at-what-temperature-should-i-wash-my-cushion-covers-750490.md): For best results, use a cold cycle for your cushion covers. Each wash cycle leaves a carbon footprint, so by switching to cold water, you can reduce the amount of energy used by your machine — helping to decrease the overall environmental impact of y - [Can I machine wash the cushion inserts?](https://au-koala.gorgias.help/en-US/can-i-machine-wash-the-cushion-inserts-750525.md): Cushion inserts can only be spot cleaned. Please follow the care instructions attached to the inserts. - [Can I buy just cushion inserts?](https://au-koala.gorgias.help/en-US/can-i-buy-just-cushion-inserts-750554.md): We do not sell cushion inserts separately at the moment. If you need more cushion inserts we recommend checking your local stores. - [Are your cushions suitable for outdoors?](https://au-koala.gorgias.help/en-US/are-your-cushions-suitable-for-outdoors-750578.md): Unless stated, cushions are designed for indoor use, however if you do bring them outside, we recommend you keep them away from direct sunlight and bring them in at night. - [My cushion arrived compressed, will it recover? How long will it take?](https://au-koala.gorgias.help/en-US/my-cushion-arrived-compressed-will-it-recover-how-long-will-it-take-750603.md): To reduce space in transport (and our carbon footprint), we have machines safely compressing the cushions. Rest assured, they will bounce back to size in a few hours. - [How do I dispose of the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-dispose-of-the-packaging-750624.md): Thoughtfully disposing of packaging is not only better for the environment, it can be reused to create new products. For Paper and Cardboard, flatten your cardboard boxes or rip them up before placing them in your curbside recycling bin. Please remov - [Why can't I put the plastic in my kerbside recycling bin?](https://au-koala.gorgias.help/en-US/why-can-t-i-put-the-plastic-in-my-kerbside-recycling-bin-750637.md): The majority of councils cannot accept soft plastic for recycling via their kerbside collection because soft plastic jams the automated sorting machines at the Materials Recovery facility. - [The zipper on my cushion was bent during washing. What happened?](https://au-koala.gorgias.help/en-US/the-zipper-on-my-cushion-was-bent-during-washing-what-happened-750650.md): High temperature washing and drying can cause the zipper to bend. Be sure to only wash the cushion in a cold machine cycle. Follow the care instructions provided. - [Can I iron on the zipper?](https://au-koala.gorgias.help/en-US/can-i-iron-on-the-zipper-750662.md): Please do not place the iron directly on the zipper. This may cause scratches and deformation of the snaps and breakage or distortion of plastic snaps.This could also damage your iron. - [Care Guidelines for Cushion Inserts](https://au-koala.gorgias.help/en-US/care-guidelines-for-cushion-inserts-750672.md): All cushion inserts are made using siliconised fibre fill to give you the soft cloud like feel. You can keep inserts in excellent shape by: Plumping your cushions regularly, airing cushions inserts from time to time, spot cleaning using water and mil - [Care Guidelines for Cushion Covers](https://au-koala.gorgias.help/en-US/care-guidelines-for-cushion-covers-750679.md): The Koala cushions are made using high-quality textiles which do deserve a little extra care to ensure their longevity. All cushion covers are removable, so you can toss the cushion into the washing machine when required. Avoid using linen sprays as - [Are sheep harmed in the process of harvesting wool?](https://au-koala.gorgias.help/en-US/are-sheep-harmed-in-the-process-of-harvesting-wool-750324.md): Wool is harvested through a process called shearing. (It's like getting a 'number 4' haircut.). Shearers are highly skilled people and pride themselves on careful handling of the sheep. They leave a good covering of wool on the sheep, to keep them wa - [Does mulesing still occur on farms?](https://au-koala.gorgias.help/en-US/does-mulesing-still-occur-on-farms-750412.md): Mulesing is still being practiced in several countries, including Australia. To ensure the responsible sourcing of wool for our products, we conducted extensive research during our development process and opted to use wool exclusively from New Zealan - [What does "RWS" and "ZQ" mean?](https://au-koala.gorgias.help/en-US/what-does-rws-and-zq-mean-750450.md): RWS is an internationally recognised voluntary standard that addresses the welfare of sheep and the land they graze on. A product that states the RWS logo means all sites beginning with the wool farmers, factories and Koala are certified. The certifi - [What's the difference between Wool, Jute or Synthetic Rugs?](https://au-koala.gorgias.help/en-US/what-s-the-difference-between-wool-jute-or-synthetic-rugs-750488.md): At Koala, we’re focused on creating a sustainable future, and hence designed our rugs with an environmentally sustainable approach where possible and because it is the right thing to do. So whichever rug you choose, rest assured that they are made ke - [Are the rugs the exact dimension and as seen on the website?](https://au-koala.gorgias.help/en-US/are-the-rugs-the-exact-dimension-and-as-seen-on-the-website-750523.md): As the rugs are individually handwoven and handmade, there could be a slight variance of +-3%. We have taken every effort to ensure there is minimal colour variation including weave thickness, however some variation can be expected as these are handw - [Are the rugs colourfast?](https://au-koala.gorgias.help/en-US/are-the-rugs-colourfast-750552.md): We have tested our rugs for preservation. However as with any rug, direct sunlight can fade the colour of the rug over time. - [Do I need to use a rug underlay?](https://au-koala.gorgias.help/en-US/do-i-need-to-use-a-rug-underlay-750576.md): We highly recommend always using a rug with an underlay as it offers stability and durability. This will help to prevent the risk of rug movement, bunching of the rug, protect timber flooring, and to extend the life of your rug. - [How long does it take for my rug to settle flat on the floor after receiving it?](https://au-koala.gorgias.help/en-US/how-long-does-it-take-for-my-rug-to-settle-flat-on-the-floor-after-receiving-it-750601.md): It may take 1-2 days for your rug to settle flat on the floor. This is not always the case but may happen occasionally as the rug is rolled and packed tightly for shipment. Some rugs with a pile or loops may look crushed, rest assured the loops will - [Can I recycle my old rug?](https://au-koala.gorgias.help/en-US/can-i-recycle-my-old-rug-750622.md): We currently do not have the capability to recycle old rugs, however you can find more information on how to dispose of your rug in an environmentally responsible way on the TRAKS Textiles website. - [Can I put the rug on my carpet?](https://au-koala.gorgias.help/en-US/can-i-put-the-rug-on-my-carpet-750635.md): Different textures in carpets can make the rug appear wrinkled. This is because textured carpets do not provide much support for the rug. This can be highlighted when heavy items (such as dining tables) are placed on top of the rug. - [Can I put my rug under furniture?](https://au-koala.gorgias.help/en-US/can-i-put-my-rug-under-furniture-750648.md): Yes, however due to the rugs being handmade, care must be taken to rotate the rug occasionally. Avoid placing a chair with castor wheels (such as an office chair), as it can get caught in the weave and damage the rug. - [Are robot vacuums safe for rugs?](https://au-koala.gorgias.help/en-US/are-robot-vacuums-safe-for-rugs-750660.md): Most robot vacuums can go over rugs, depending on the make and model of the vacuum and the type of rug they are operating on. Rugs with tassels, high loop weaves or loose weaves can get damaged - please ensure these rugs are set with a "no go" zone. - [Are your rugs pet friendly?](https://au-koala.gorgias.help/en-US/are-your-rugs-pet-friendly-750670.md): Our jute rugs and recycled polyester rugs are pet-friendly, but not 100% pet proof. Excessive scratching or chewing can damage your rug. Little accidents must be attended to immediately to prevent staining, odours and mould building up. - [Is it normal for a Wool rug to shed?](https://au-koala.gorgias.help/en-US/is-it-normal-for-a-wool-rug-to-shed-750677.md): Our rugs are hand made, and wool can experience shedding as it is a natural fibre. This can happen for some time. Regular vacuuming will help, be sure to remove any fluff gently. If you are concerned about the amount your rug is shedding, feel free t - [My rug has a slight smell after unboxing - is this normal?](https://au-koala.gorgias.help/en-US/my-rug-has-a-slight-smell-after-unboxing-is-this-normal-750685.md): Our rugs are shipped in recyclable plastic packaging to protect them from damage. Sometimes you could get a slight smell after unrolling. Some people might be a bit more sensitive than others. Allowing several days for the rug to air out in fresh air - [I can see some loose loops and loose thread ends on the surface of my rug. Is that an imperfection?](https://au-koala.gorgias.help/en-US/i-can-see-some-loose-loops-and-loose-thread-ends-on-the-surface-of-my-rug-is-that-an-imperfection-750690.md): Our rugs are handmade, which means they are threaded by crafted artisans to give each rug its own unique charm, the beauty lies in these subtle organic imperfections. These are not considered as flaws or a reason to return. When vacuuming and during - [How often should I get my rug cleaned?](https://au-koala.gorgias.help/en-US/how-often-should-i-get-my-rug-cleaned-750695.md): Wool rugs require a professional clean every 1 - 3 years. The frequency depends on the level of activity and how quickly stains are removed, and if the rug is regularly vacuumed. For Jute and Jute blended rugs — vacuum regularly or dust when required - [What is a throw blanket?](https://au-koala.gorgias.help/en-US/what-is-a-throw-blanket-750325.md): A throw blanket, as the name suggests, is a more versatile blanket that’s designed to look like it’s just been thrown across your lounge or bed. It’s perfect to cuddle up with for a nap, or simply use as a decorative element to your living space. - [Where and how should I use my throws?](https://au-koala.gorgias.help/en-US/where-and-how-should-i-use-my-throws-750413.md): Throws are versatile pieces that can be used throughout your home. They’re great to snuggle up under when it’s a little chilly or they can be lazily draped over your lounge or bed as an accent piece or splash of colour for your room. - [Should I use fabric softeners on my throw?](https://au-koala.gorgias.help/en-US/should-i-use-fabric-softeners-on-my-throw-750451.md): We’ve spent countless hours ensuring our throws are as soft as can be so fabric softeners are not necessary. Follow the care instructions attached to the product for more details. - [Are the colours online true to life?](https://au-koala.gorgias.help/en-US/are-the-colours-online-true-to-life-750489.md): Our design and quality assurance team constantly strive to match the colours you see online to the material colours delivered to your door. Due to individual screen settings, the colour may be slightly different in real life but if it doesn’t suit yo - [Is Organic cotton really better for the environment?](https://au-koala.gorgias.help/en-US/is-organic-cotton-really-better-for-the-environment-750524.md): Organic farming methods exclude the use of synthetic and hazardous pesticides and fertilisers that are commonly used in conventional farming. This ensures that the surrounding lands aren’t exposed to pollutants that will harm the local flora and faun - [What does Organic Content Standard (OCS) mean?](https://au-koala.gorgias.help/en-US/what-does-organic-content-standard-ocs-mean-750553.md): Organic Content Standard (OCS) is an international voluntary standard that sets requirements for 3rd party certification to track organic raw materials (certified to an IFOAM-approved organic farm standard) through the supply chain. - [Are your throws suitable for outdoors?](https://au-koala.gorgias.help/en-US/are-your-throws-suitable-for-outdoors-750577.md): Unless stated, throws are designed for indoor use, however if you do bring them outside, we recommend you keep them away from direct sunlight and bring them inside at night. - [How do I dispose of the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-dispose-of-the-packaging-750602.md): Thoughtfully disposing of packaging is not only better for the environment, it can be reused to create new products. For Paper and Cardboard, flatten your cardboard boxes or rip them up before placing them in your curbside recycling bin. Please remov - [At what temperature should I wash my throw?](https://au-koala.gorgias.help/en-US/at-what-temperature-should-i-wash-my-throw-750623.md): For best results, use a cold cycle for your throw. Each wash cycle leaves a carbon footprint, so by switching to cold water, you can reduce the amount of energy used by your machine — helping to decrease the overall environmental impact of your laund - [Can I dry clean the throw?](https://au-koala.gorgias.help/en-US/can-i-dry-clean-the-throw-750636.md): Dry cleaning uses high temperatures and harsh chemicals which can damage and deteriorate the delicate, natural organic fibres. We recommend machine washing them on a cold cycle to keep your throw in the best condition. - [Will the throw shrink in the dryer?](https://au-koala.gorgias.help/en-US/will-the-throw-shrink-in-the-dryer-750649.md): Our fabrics are made from natural organic fibres and while we have preshrunk our throws, it is not recommended to dry the throw using a dryer. We’d recommend air drying on the clothes line, ideally in a shaded location. - [Can I put the throw in the dryer?](https://au-koala.gorgias.help/en-US/can-i-put-the-throw-in-the-dryer-750661.md): We would not recommend putting your throw in the dryer. Gently pull your throw to shape after washing and toss it over several lines in cool shade to air dry. - [Can I iron the throws?](https://au-koala.gorgias.help/en-US/can-i-iron-the-throws-750671.md): We do not recommend ironing as it is not required. However if you do wish to iron the throw, please follow the care instructions attached to the product. - [Caring for your throws](https://au-koala.gorgias.help/en-US/caring-for-your-throws-750678.md): Note: For Throws with fringe ends or embroidery use a Laundry bag for washing. This will help reduce twisting and tangling of the fringe and embroidery getting caught with sharp items. Step 1: Machine wash in cold on gentle cycle with a small amount - [What is the recommended age range for the Joey Kids Mattress?](https://au-koala.gorgias.help/en-US/what-is-the-recommended-age-range-for-the-joey-kids-mattress-750360.md): The Joey Kids Mattress is suitable for toddlers who are ready to move from a cot to a big bed, right up to older kids and tweens. For babies and toddlers still sleeping in a crib, we recommend the Joey Baby Mattress, which is designed to be the appro - [Can I wash the Joey Kids Mattress cover?](https://au-koala.gorgias.help/en-US/can-i-wash-the-joey-kids-mattress-cover-750421.md): The Joey Kids Mattress comes with a handy zip-off topper, that can simply be unzipped along the top edge of the mattress and popped in your washing machine. You can wash the zip-off topper in your machine on a cold cycle with a mild detergent, then l - [Is the Joey Kids Mattress covered by the 120 Night Trial period?](https://au-koala.gorgias.help/en-US/is-the-joey-kids-mattress-covered-by-the-120-night-trial-period-750459.md): We offer a 120 night trial period for all products — full-price or on sale. If you’re not sold by 120 nights, you can return your product, and even if you’ve used it you'll get a full refund on your purchase (including original delivery charges). Rea - [What bed base is suitable for use with the Joey Kids Mattress?](https://au-koala.gorgias.help/en-US/what-bed-base-is-suitable-for-use-with-the-joey-kids-mattress-750495.md): The Joey Kids Mattress is a standard Australian Single size, measuring 92cm W x 188cm L, and can be used on any bed base recommending a standard Australian Single size mattress. The mattress is designed to be the perfect partner for the Joey Bed Base - [Do you sell sheets that fit the Joey Kids Mattress?](https://au-koala.gorgias.help/en-US/do-you-sell-sheets-that-fit-the-joey-kids-mattress-750529.md): Unfortunately, we do not currently have Single Size sheets available for purchase. Just be sure that your sheets of choice are designed to fit an Australian Single Size mattress 92cm x 188cm, with a thickness of around 15cm in height. - [Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?](https://au-koala.gorgias.help/en-US/can-my-kiddo-still-sleep-on-the-joey-kids-mattress-while-the-zip-off-topper-is-in-the-wash-750558.md): While the topper is in the wash, it's still perfectly fine to fit a mattress protector and/or sheets over the permanent cover and use the mattress as normal. - [Should I use a mattress protector with the Joey Kids Mattress?](https://au-koala.gorgias.help/en-US/should-i-use-a-mattress-protector-with-the-joey-kids-mattress-750582.md): The Joey Kids Mattress features a water resistant layer which is designed to provide a second line of defence against any spills, and the cover features a zip-off topper which can be thrown in the wash as needed. Although you may find you don't need - [How do I dispose of the packaging that the Joey Kids Mattress comes in?](https://au-koala.gorgias.help/en-US/how-do-i-dispose-of-the-packaging-that-the-joey-kids-mattress-comes-in-750607.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [Are the mattresses flame retardant?](https://au-koala.gorgias.help/en-US/are-the-mattresses-flame-retardant-750627.md): In Australia, there is no requirement for flame retardants and we choose not to use any in either the foams or textiles as many of these chemicals are considered harmful to humans with long-term exposure. The polyester fabric used does help to provid - [Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?](https://au-koala.gorgias.help/en-US/is-the-joey-kids-mattress-environmentally-friendly-does-the-joey-kids-mattress-contain-any-harmful-chemicals-750638.md): The Joey Kids Mattress only uses foam that has been CertiPUR-US® certified, meaning it has undergone rigorous and thorough assessment to ensure it has the lowest possible impact on human health and the environment, and has been tested to ensure there - [How long can I keep the Joey Kids Mattress in the box?](https://au-koala.gorgias.help/en-US/how-long-can-i-keep-the-joey-kids-mattress-in-the-box-750652.md): Koala recommends unboxing your new mattress within a few days of receiving it. This will ensure integrity in the foam resilience so it delivers a not-too-soft, not-too-hard but just right firmness. If you are concerned about your Koala mattress being - [Can my kiddo sleep on the mattress straight away?](https://au-koala.gorgias.help/en-US/can-my-kiddo-sleep-on-the-mattress-straight-away-750664.md): The Joey Kids Mattress is specially compressed for ease of shipping. It can take 3-5 days for the mattress to come back to its correct shape and feel, but you can sleep on it right away. It will just get better over the first few days. - [Can I use an electric blanket on the Joey Kids Mattress?](https://au-koala.gorgias.help/en-US/can-i-use-an-electric-blanket-on-the-joey-kids-mattress-750681.md): Yes, you can use an electric blanket or heating pad on the Koala mattress range, just remember to always follow the safety instructions for the device. While these devices are great for heating up your mattress on a cold night, keep in mind that heat - [Do you sell spare zip-off toppers for the Joey Kids Mattress cover?](https://au-koala.gorgias.help/en-US/do-you-sell-spare-zip-off-toppers-for-the-joey-kids-mattress-cover-750686.md): Unfortunately we don't currently sell spare zip-off toppers for the Joey Kids Mattress. - [Can I wash the permanent cover?](https://au-koala.gorgias.help/en-US/can-i-wash-the-permanent-cover-750691.md): While the permanent cover is not removable or machine-washable, the Joey Kids Mattress does feature a zip-off topper which can be machine washed. The upper surface of the permanent cover features a water-resistant TPU fabric, which will make cleaning - [Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.](https://au-koala.gorgias.help/en-US/why-have-you-designed-the-joey-kids-mattress-with-pocket-springs-all-of-your-other-mattresses-are-foam-750696.md): When creating our Joey Kids Mattress, our priority has been comfort for growing bodies. While the Joey Kids Mattress still features our famous Kloudcell® foam in the comfort layer, we have added a supportive base made from tempered steel pocket sprin - [Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?](https://au-koala.gorgias.help/en-US/where-does-the-recycled-polyester-in-the-joey-kids-mattress-zip-off-topper-come-from-750699.md): The recycled polyester used in the zip-off topper on the Joey Kids Mattress is made from post-consumer PET bottles, and is OEKO-TEX Standard 100 certified for your peace of mind. Interestingly, fabric in the zip-off topper helps to prevent the equiva - [What age is the Joey Bed Base suitable from?](https://au-koala.gorgias.help/en-US/what-age-is-the-joey-bed-base-suitable-from-750363.md): The bed base at its lowest height is suitable when you child is ready to move out of the cot. The intended age is 3 years. The bed can be transformed to higher height when you feel confident that your child can easily come out of the bed at that heig - [Can I use a different mattress with the Joey Bed Base?](https://au-koala.gorgias.help/en-US/can-i-use-a-different-mattress-with-the-joey-bed-base-750424.md): Yes, the bed base is designed to fit any standard Australian Single Mattress. If you are purchasing a Guardrail the maximum mattress height should be 16cm. - [Can I use two guardrails?](https://au-koala.gorgias.help/en-US/can-i-use-two-guardrails-750462.md): Yes, you can use two guardrails. Make sure the guardrails are assembled only on the headboard side. - [Can I assemble my bed base without the headboard?](https://au-koala.gorgias.help/en-US/can-i-assemble-my-bed-base-without-the-headboard-750498.md): No, The bed cannot be assembled without the headboard. - [Are there any toxic or harmful materials used in the lacquer?](https://au-koala.gorgias.help/en-US/are-there-any-toxic-or-harmful-materials-used-in-the-lacquer-750561.md): The Joey Bed has been thoroughly tested for the presence of volatile organic compounds such as Formaldehyde, Styrene, Toluene and meets the Australian Standards. - [Can I paint or stain the Joey Bed Base?](https://au-koala.gorgias.help/en-US/can-i-paint-or-stain-the-joey-bed-base-750584.md): We do not recommend painting the Joey Bed base because it poses a chemical safety risk and will also void the warranty. - [Can I use the guardrail on the footboard end?](https://au-koala.gorgias.help/en-US/can-i-use-the-guardrail-on-the-footboard-end-750362.md): No, the guardrail can only be installed on the headboard end. However, you can have two guardrails on either side of the headboard. - [When should the guardrail be used?](https://au-koala.gorgias.help/en-US/when-should-the-guardrail-be-used-750423.md): We recommend using guardrails for kids only during sleep time. - [How do I recycle the packaging of the Joey Guard Rail?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-of-the-joey-guard-rail-750461.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [Are there any toxic or harmful materials used in the lacquer?](https://au-koala.gorgias.help/en-US/are-there-any-toxic-or-harmful-materials-used-in-the-lacquer-750497.md): The Joey guardrail has been thoroughly tested for the presence of volatile organic compounds such as Formaldehyde, Styrene, Toluene and is meets the Australian Standards. - [Can I paint or stain the Joey Guard Rail?](https://au-koala.gorgias.help/en-US/can-i-paint-or-stain-the-joey-guard-rail-750531.md): We do not recommend painting the guardrail because it poses a chemical safety risk it and will also void the warranty. - [Can the guardrails be used on other beds?](https://au-koala.gorgias.help/en-US/can-the-guardrails-be-used-on-other-beds-750560.md): The Joey Guard Rail is designed for use with the Koala Joey Bed Base and is not designed to be used with other beds. - [What makes the Playtime Sofa Bed so comfortable to sleep on?](https://au-koala.gorgias.help/en-US/what-makes-the-playtime-sofa-bed-so-comfortable-to-sleep-on-2654350.md): Most sofa beds make you choose between style and sleep comfort, but not this one. The Bluey × Koala Playtime Sofa Bed has a built-in Kloudcell® topper made with the same award-winning tech as our famous Koala mattresses. It’s the perfect spot for sto - [Do I need tools to assemble my sofa bed?](https://au-koala.gorgias.help/en-US/do-i-need-tools-to-assemble-my-sofa-bed-2654661.md): No tools needed! The Playtime Sofa Bed is made to be as easy as a game of Keepy Uppy. All the pieces simply slot, screw, or zip together with the help of clever coloured tabs and guides, so you’ll have it ready faster than you can say "For real life! - [Can I purchase the tent kit separately?](https://au-koala.gorgias.help/en-US/can-i-purchase-the-tent-kit-separately-2654666.md): At the moment, the Playtime Tent Kit is only available as part of the Koala × Bluey Playtime Sofa Bed bundle - it’s how the fun comes together!. The bundle’s colours can’t be customised just yet, but they’ve been picked to make playtime feel extra sp - [How should I wash the Playtime Sofa Bed covers to keep my sofa bed looking as good as new?](https://au-koala.gorgias.help/en-US/how-should-i-wash-the-playtime-sofa-bed-covers-to-keep-my-sofa-bed-looking-as-good-as-new-2654612.md): Keeping your Playtime Sofa Bed looking its best is easy peasy. For regular care, give it a quick weekly vacuum on the lowest setting. The covers have a handy water-resistant finish, so little spills will usually bead on the surface. Just grab a clean - [Can I purchase additional or replacement Sofa Bed covers separately?](https://au-koala.gorgias.help/en-US/can-i-purchase-additional-or-replacement-sofa-bed-covers-separately-2654662.md): Absolutely! You can grab extra or replacement covers for your Playtime Sofa Bed whenever you like. It’s a fun way to mix up the look or keep a spare set handy for easy cleaning days. These covers are made just for the Bluey × Koala Playtime Sofa Bed, - [Can I keep the tent kit assembled at all times?](https://au-koala.gorgias.help/en-US/can-i-keep-the-tent-kit-assembled-at-all-times-2654663.md): We recommend packing the tent kit away when playtime’s over. The frame is perfect for fun and make-believe adventures, but it’s not designed to stay up all the time. Taking it down and storing it safely helps keep your space tidy and prevents any bum - [How should I store the tent kit when it is not in use?](https://au-koala.gorgias.help/en-US/how-should-i-store-the-tent-kit-when-it-is-not-in-use-2654664.md): When playtime’s done, it’s easy to tuck your tent kit away until the next adventure. Storing the canopy. Fold or roll the fabric canopy neatly, just like a blanket or throw. You can pop it in a linen closet, blanket box, or drawer to keep it clean an - [How do I clean and care for my tent kit?](https://au-koala.gorgias.help/en-US/how-do-i-clean-and-care-for-my-tent-kit-2654665.md): Keeping your tent kit clean and ready for play is simple. For the tent frame, just wipe it down with a clean cloth to remove dust. If it needs a bit more attention, use a damp cloth and wipe along the grain of the wood. Avoid using rough materials, s - [What's the difference between the Lifestyle and Luxe fabric options?](https://au-koala.gorgias.help/en-US/whats-the-difference-between-the-lifestyle-and-luxe-fabric-options-2654670.md): Our Lifestyle fabrics are made to bring that easy Aussie comfort into every home. They’re stylish, durable, and great value, giving you the Koala quality you know and love. Luxe fabrics turn things up a notch with richer textures and colours that rea - [What are water resistant fabrics and how long do they last?](https://au-koala.gorgias.help/en-US/what-are-water-resistant-fabrics-and-how-long-do-they-last-2654671.md): All our fabrics have a handy water-resistant finish to help protect against those little “uh-oh” moments. It’s designed to handle everyday water-based spills and make clean-ups quick and easy, while your removable, washable covers give you extra peac - [What is the peak height of the Bluey Tent?](https://au-koala.gorgias.help/en-US/what-is-the-peak-height-of-the-bluey-tent-2663345.md): When set up on the Koala Gen 4 Sofa Bed or the Bluey × Koala Playtime Sofa Bed, the Playtime Kids Tent reaches these peak heights:. Single: around 155 cm. Double: around 140 cm. Queen: around 135 cm. These measurements are approximate and can change - [Can the Ottoman be connected to the sofa like a chaise?](https://au-koala.gorgias.help/en-US/can-the-ottoman-be-connected-to-the-sofa-like-a-chaise-2654667.md): The Ottoman is made to move with you. It’s a flexible standalone piece that works perfectly next to your Sofa Bed for comfy, stretch-out lounging. When it’s time for snacks or play, just flip the top and it turns into a handy little side table. - [Is the Ottoman included with the Sofa Bed, or do I need to purchase it separately?](https://au-koala.gorgias.help/en-US/is-the-ottoman-included-with-the-sofa-bed-or-do-i-need-to-purchase-it-separately-2654668.md): The Ottoman isn’t included with the Sofa Bed, but you can add one if you’d like the full setup. It’s the perfect sidekick for your Playtime Sofa Bed, ready for extra lounging, little feet, or a snack spot during story time. - [Can I purchase additional or replacement covers separately?](https://au-koala.gorgias.help/en-US/can-i-purchase-additional-or-replacement-covers-separately-2654669.md): Yes, you sure can! You can grab extra or replacement covers anytime. It’s the easiest way to give your Playtime Sofa Bed a fresh new look, swap colours for fun, or keep a spare ready for quick and easy cleaning. - [How do I dispose of the packaging that the Snoozytime Mattress comes in?](https://au-koala.gorgias.help/en-US/how-do-i-dispose-of-the-packaging-that-the-snoozytime-mattress-comes-in-2655056.md): Your Snoozytime Mattress box is fully recyclable, so you can flatten it and pop it straight into your recycling bin. To get your mattress to you safely, we compress it and wrap it in protective plastic. While this soft plastic can't go in your home r - [Can I wash the Snoozytime Mattress cover?](https://au-koala.gorgias.help/en-US/can-i-wash-the-snoozytime-mattress-cover-2655057.md): The Snoozytime Mattress comes with a handy zip-off topper, that can simply be unzipped along the top edge of the mattress and popped in your washing machine. You can wash the zip-off topper in your machine on a cold cycle with a mild detergent, then - [Can my kiddo still sleep on the Snoozytime Mattress while the zip-off topper is in the wash?](https://au-koala.gorgias.help/en-US/can-my-kiddo-still-sleep-on-the-snoozytime-mattress-while-the-zip-off-topper-is-in-the-wash-2655058.md): The Snoozytime Mattress comes with a handy zip-off topper, that can simply be unzipped along the top edge of the mattress and popped in your washing machine. You can wash the zip-off topper in your machine on a cold cycle with a mild detergent, then - [Can my kiddo still sleep on the Snoozytime Mattress while the zip-off topper is in the wash?](https://au-koala.gorgias.help/en-US/can-my-kiddo-still-sleep-on-the-snoozytime-mattress-while-the-zip-off-topper-is-in-the-wash-2655059.md): Generally we always recommend using the product as a whole, but while the topper is in the wash, it's still perfectly fine to fit a mattress protector and sheets over the permanent cover and use the mattress as normal. - [Do you sell spare zip-off toppers for the Snoozytime Mattress cover?](https://au-koala.gorgias.help/en-US/do-you-sell-spare-zip-off-toppers-for-the-snoozytime-mattress-cover-2655346.md): Unfortunately we don't currently sell spare zip-off toppers for the Snoozytime Mattress. - [What is the recommended age range for the Snoozytime Mattress?](https://au-koala.gorgias.help/en-US/what-is-the-recommended-age-range-for-the-snoozytime-mattress-2655347.md): The Snoozytime Mattress is suitable for toddlers who are ready to move from a cot to a big bed, right up to older kids and tweens. - [What bed base is suitable for use with the Snoozytime Mattress?](https://au-koala.gorgias.help/en-US/what-bed-base-is-suitable-for-use-with-the-snoozytime-mattress-2655367.md): The Snoozytime Mattress is a standard Australian Single size, measuring 92cm W x 188cm L, and can be used on any bed base recommending a standard Australian Single size mattress. The mattress is designed to be the perfect partner for the Snoozytime B - [Should I use a mattress protector with the Snoozytime Mattress?](https://au-koala.gorgias.help/en-US/should-i-use-a-mattress-protector-with-the-snoozytime-mattress-2655600.md): The Snoozytime Mattress features a water resistant layer which is designed to provide a second line of defence against any spills, and the cover features a zip-off topper which can be thrown in the wash as needed. Although you may find you don't need - [What sheets should I use with the Snoozytime Matress?](https://au-koala.gorgias.help/en-US/what-sheets-should-i-use-with-the-snoozytime-matress-2655602.md): The Snoozytime Mattress is a standard Australian Single size. You can use any sheets that are designed to fit an Australian Single size mattress 92cm x 188cm, with a thickness of around 15cm in height. - [Can I wash the permanent cover?](https://au-koala.gorgias.help/en-US/can-i-wash-the-permanent-cover-2655659.md): While the permanent cover is not removable or washable, the Snoozytime Mattress does feature a zip-off topper which can be machine washed. The upper surface of the permanent cover features a fabric layer with a water-resistant TPU backing, which will - [Is the Snoozytime Mattress environmentally friendly? (Does the Snoozytime Mattress contain any harmful chemicals?)](https://au-koala.gorgias.help/en-US/is-the-snoozytime-mattress-environmentally-friendly-(does-the-snoozytime-mattress-contain-any-harmful-chemicals)-2655660.md): The foam used in the Snoozytime Mattress is CertiPUR-US® certified, ensuring it meets strict standards for content and emissions. This means the foam is made without formaldehyde, ozone depleters, phthalates regulated by the CPSC, heavy metals (like - [Is the Snoozytime Mattress still covered by your 120 night trial period?](https://au-koala.gorgias.help/en-US/is-the-snoozytime-mattress-still-covered-by-your-120-night-trial-period-2655661.md): We offer a 120 night trial period for all products — full-price or on sale. If you’re not sold by 120 nights, you can return your product, and even if you’ve used it you'll get a full refund on your purchase (including original delivery charges). Rea - [Why have you designed the Snoozytime Mattress with pocket springs? All of your other mattresses are foam](https://au-koala.gorgias.help/en-US/why-have-you-designed-the-snoozytime-mattress-with-pocket-springs-all-of-your-other-mattresses-are-foam-2655662.md): Pocket springs work independently and react to pressure, providing stable support for growing bodies. Additionally, they also help to increase the airflow through the base of the mattress, that can help help keep you cooler at night. While the Snoozy - [Is the Snoozytime Mattress hypoallergenic?](https://au-koala.gorgias.help/en-US/is-the-snoozytime-mattress-hypoallergenic-2655663.md): While we know that all allergy sufferers will have different tolerances, triggers, and reactions, the Snoozytime Mattress features an antimicrobial additive in the foam, which can help to prevent the growth of mould, microbes, and bacteria. This addi - [Can I use an electric blanket?](https://au-koala.gorgias.help/en-US/can-i-use-an-electric-blanket-2655664.md): Yes, you can use an electric blanket or heating pad on the Koala mattress range, just remember to always follow the safety instructions for the device. While these devices are great for heating up your mattress on a cold night, keep in mind that heat - [How long can I keep the Snoozytime Mattress in the box?](https://au-koala.gorgias.help/en-US/how-long-can-i-keep-the-snoozytime-mattress-in-the-box-2655665.md): Koala recommends unboxing your new mattress within a few days of receiving it. This will ensure integrity in the foam resilience so it delivers a not-too-soft, not-too-hard but just right firmness. If you are concerned about your Koala mattress being - [Can my kiddo sleep on the mattress straight away?](https://au-koala.gorgias.help/en-US/can-my-kiddo-sleep-on-the-mattress-straight-away-2655666.md): The Snoozytime Mattress is specially compressed for ease of shipping. It can take 3-5 days for the mattress to come back to its correct shape and feel, but you can sleep on it right away. It will just get better over the first few days - [I've noticed a smell on unboxing the mattress. How do I get rid of it?](https://au-koala.gorgias.help/en-US/ive-noticed-a-smell-on-unboxing-the-mattress-how-do-i-get-rid-of-it-2875098.md): While we do use CertiPUR-US® certified foams, and the mattress has been tested to have low VOC emissions to help maintain better indoor air quality - like any new product, it may have a scent on unboxing, which will usually dissipate in a few hours t - [What age is the Bed base suitable for?](https://au-koala.gorgias.help/en-US/what-age-is-the-bed-base-suitable-for-2875074.md): The bed base at its lowest height is suitable for when your child is ready to move out of the cot. The intended age is 3 years. The bed can be transformed to the higher height when you feel confident that your child can easily climb out of the bed at - [Can I use a different mattress with the bed base?](https://au-koala.gorgias.help/en-US/can-i-use-a-different-mattress-with-the-bed-base-2875075.md): Yes, the bed base is designed to fit any standard Australian Single Mattress. If you are purchasing a Guardrail -The Maximum Mattress height should be 16cm. - [Are there any toxic or harmful materials used in the lacquer?](https://au-koala.gorgias.help/en-US/are-there-any-toxic-or-harmful-materials-used-in-the-lacquer-2875076.md): The Snoozytime Bed Base has been thoroughly tested for the presence of volatile organic compounds such as Formaldehyde, Styrene, and Toluene, and meets the Australian Standards. - [Can I use two guardrails?](https://au-koala.gorgias.help/en-US/can-i-use-two-guardrails-2875077.md): Yes, you can use two guardrails, one on each side (please reach out to our Customer Service team for more information on how to purchase an additional guardrail). Make sure the guardrails are assembled only at the headboard end of the bed base. - [Can I assemble my bed base without the headboard?](https://au-koala.gorgias.help/en-US/can-i-assemble-my-bed-base-without-the-headboard-2875079.md): No, the bed cannot be assembled without the headboard. - [Can I paint or stain the bed base?](https://au-koala.gorgias.help/en-US/can-i-paint-or-stain-the-bed-base-2875080.md): We do not recommend painting the Snoozytime Bed base because it will void the warranty. - [How do I recycle the packaging?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-2875081.md): When you get rid of packaging thoughtfully, not only is it better for the environment, it can be reused to create new products. Paper and Cardboard (including Honeycomb Cardboard) - Flatten your cardboard boxes or rip them up before placing them in y - [How do I wash the headboard cover?](https://au-koala.gorgias.help/en-US/how-do-i-wash-the-headboard-cover-2875082.md): Undo the hook and loop tape securing the headboard cover to remove it from the headboard. Turn the cover inside out, and close the hook and loop tape again (to prevent it snagging the fabric during washing). The headboard cover can be washed separate - [Can I use the bed base without the headboard cover?](https://au-koala.gorgias.help/en-US/can-i-use-the-bed-base-without-the-headboard-cover-2875083.md): Yes, you can change up the look of the bed base by removing the headboard cover, to reveal the headboard underneath. Please store your headboard cover in a cool, dry place when not in use, to prevent the build up of moisture. - [What is the inner cover used for? Can this be removed?](https://au-koala.gorgias.help/en-US/what-is-the-inner-cover-used-for-can-this-be-removed-2875084.md): The inner cover is used as an additional hygiene layer to help keep the inner pillow core clean. This is non removable. You can choose to remove the cover if you wish, however this cannot be re-attached. - [What is memory foam?](https://au-koala.gorgias.help/en-US/what-is-memory-foam-2875085.md): Memory foam is both energy absorbent and heat sensitive. One of the great benefits of memory foam is its ability to use your heat and body pressure to form to your exact shape. Once your body heat penetrates the pillow, it will slowly soften and moul - [What does it mean when you say the the foam is CertiPUR-US® certified?](https://au-koala.gorgias.help/en-US/what-does-it-mean-when-you-say-the-the-foam-is-certipur-us-certified-2875086.md): The foam in your Snoozytime Pillow is CertiPUR-US® certified, meaning that it is made without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead or other heavy metals, formaldehyde, and phthalates regulated by the Consumer Product - [How long will the pillow last?](https://au-koala.gorgias.help/en-US/how-long-will-the-pillow-last-2875087.md): Our pillows are made to last, however you do need to ensure you also look after your pillow as per our recommendations and care label instructions. We offer a 1 year warranty on all of our pillows. - [How long will it take to adjust to my new Koala pillow?](https://au-koala.gorgias.help/en-US/how-long-will-it-take-to-adjust-to-my-new-koala-pillow-2875088.md): Like anything new, especially if you are going from a pillow made from a different material, it may take you a few weeks to adjust to the feel and support of the Koala Pillow. We recommend giving it time to allow your body to get used to it. - [Can temperature affect the firmness of the pillow?](https://au-koala.gorgias.help/en-US/can-temperature-affect-the-firmness-of-the-pillow-2875089.md): Memory foam is temperature sensitive. Heat from your body softens the material and causes it to yield to weight. If exposed to unusually warm temperatures, the pillow will become more flexible. By the same token, if exposed to cooler temperatures, th - [Can I leave my outdoor furniture outside all year round?](https://au-koala.gorgias.help/en-US/can-i-leave-my-outdoor-furniture-outside-all-year-round-751163.md): Some materials can withstand year-round exposure, but it's generally recommended to store furniture during extreme weather conditions. Covers and storage can significantly extend the life of your furniture. Basic Toast Recipe:. Ingredients:. Instruct - [Can I pressure wash my outdoor furniture?](https://au-koala.gorgias.help/en-US/can-i-pressure-wash-my-outdoor-furniture-751164.md): We advise against pressure washing your Torakina furniture. Pressure washing can damage the wood and strip away its natural oils. - [Can I re-stain, paint or oil the timber?](https://au-koala.gorgias.help/en-US/can-i-re-stain-paint-or-oil-the-timber-751165.md): We do not recommend oiling, painting or staining the teak on your outdoor product. Painting or staining the teak will interfere with its natural weather-resistant properties and over-oiling can attract dirt and mildew. If you feel that the teak needs - [How can I remove stains from the timber?](https://au-koala.gorgias.help/en-US/how-can-i-remove-stains-from-the-timber-751166.md): Avoid using harsh chemicals like bleach or ammonia, instead use a mild detergent solution or a vinegar solution (one part vinegar to three parts water) with a clean, soft cloth to gently scrub the stain away. Make sure to rinse the soap or vinegar so - [Is it normal for teak to crack or develop splits?](https://au-koala.gorgias.help/en-US/is-it-normal-for-teak-to-crack-or-develop-splits-751167.md): Yes, cracks and splits in teak are normal and can be caused by changes in moisture and temperature. These cracks are typically superficial and do not affect the durability or structural integrity of the table. - [Can I put the outdoor furniture cushions in the washing machine?](https://au-koala.gorgias.help/en-US/can-i-put-the-outdoor-furniture-cushions-in-the-washing-machine-751168.md): Our outdoor range cushions are not made to be machine washed. If you need to clean any spills or stains, please spot clean with a mild detergent and water solution only. Make sure to blot out any excess liquid with a clean cloth and allow to dry away - [Are the cushions included with the chairs?](https://au-koala.gorgias.help/en-US/are-the-cushions-included-with-the-chairs-751169.md): All of our dining and lounge seats come with matching cushions. - [Do you have swatches or fabric samples of the products?](https://au-koala.gorgias.help/en-US/do-you-have-swatches-or-fabric-samples-of-the-products-750079.md): Yes, we do have fabric samples for many of our products! Please fill out our Contact Us form with the following details, and we'll send you a fabric swatch as soon as possible (if available):. Once we receive your request we will be back in touch wit - [How do I recycle the packaging my Koala Product arrives in?](https://au-koala.gorgias.help/en-US/how-do-i-recycle-the-packaging-my-koala-product-arrives-in-898775.md): When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save - [What makes Koala's fabrics exclusive?](https://au-koala.gorgias.help/en-US/what-makes-koalas-fabrics-exclusive-2654357.md): Koala fabrics are dreamt up right here in our Sydney studio, with every weave and colour inspired by the sun-soaked tones and textures of the Aussie outdoors. They’re designed to look beautiful, feel amazing, and handle whatever family life throws th - [Temporary Dispatch Delays](https://au-koala.gorgias.help/en-US/temporary-dispatch-delays-4107800.md): We’re currently experiencing temporary dispatch delays due to the unexpected shutdown of one of our delivery partners. As a result, some dispatches have been paused while we arrange an alternative courier. Rest assured, if you’ve already submitted a - [If I order now, can I get delivery later?](https://au-koala.gorgias.help/en-US/if-i-order-now-can-i-get-delivery-later-750168.md): Yes absolutely! You can select your desired delivery date/window in the check out. This can be a future date, we just recommend you click 'save' after you change the date. Simply add your items to the cart, and proceed to checkout. Before you are ask - [Where do you deliver?](https://au-koala.gorgias.help/en-US/where-do-you-deliver-750430.md): We deliver across most areas of Australia. If you're located in Sydney, Melbourne, Adelaide, Brisbane, or Perth, you can access same-day delivery for certain items. For other areas, delivery times may range from 1-15 business days. Remote areas may t - [Do I need to be home to receive my delivery?](https://au-koala.gorgias.help/en-US/do-i-need-to-be-home-to-receive-my-delivery-750470.md): If you choose standard delivery, we can leave your delivery somewhere safe if you're not home. Make sure you tick the 'authority to leave' box during checkout to let us know you don't want us to leave your package unattended. If you choose our additi - [Can I make changes to my order (including delivery date changes) after purchasing?](https://au-koala.gorgias.help/en-US/can-i-make-changes-to-my-order-including-delivery-date-changes-after-purchasing-750503.md): Sometimes life gets in the way and we totally understand that you may need to make some changes to your delivery as a result!. If you need to change the date or delivery window of your order, please head to our 'Manage my orders' page, log in with yo - [Koala does not deliver to my postcode, why? What can I do?](https://au-koala.gorgias.help/en-US/koala-does-not-deliver-to-my-postcode-why-what-can-i-do-750534.md): We’ve recently updated how we deliver large and bulky products. Instead of using four broad charging zones, we now service over 1,200 unique postcodes across Australia. This means delivery availability is more accurate than ever before. Mattresses ha - [Help - I'm missing items from my order.](https://au-koala.gorgias.help/en-US/help-i-m-missing-items-from-my-order-750588.md): If you're missing a box or two from your order, don't sweat just yet! The first step we'll need you to take is to check your phone - Not only do we send you a text when your order leaves our warehouse, we also send you a sneaky text when your items a - [When will I receive my delivery? Can I select a specific day for delivery?](https://au-koala.gorgias.help/en-US/when-will-i-receive-my-delivery-can-i-select-a-specific-day-for-delivery-750611.md): If you're located in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery date and time that is convenient for you during the checkout process. If you order a mattress or furniture item before - [Is delivery free everywhere in Australia?](https://au-koala.gorgias.help/en-US/is-delivery-free-everywhere-in-australia-750642.md): We now offer delivery to over 1,200 unique postcodes across Australia for our bulky furniture items. This allows us to provide more accurate delivery options for our customers. All orders including a mattress will automatically receive free delivery. - [How is my delivery fee calculated?](https://au-koala.gorgias.help/en-US/how-is-my-delivery-fee-calculated-750674.md): Metro customers are provided a set fee depending on the type of service selected, the timeframe they select and the items they purchase. For all metro orders including a mattress, the delivery is free. For our regional and rural customers, the delive - [I received a text notifying me of a delay. What happens now?](https://au-koala.gorgias.help/en-US/i-received-a-text-notifying-me-of-a-delay-what-happens-now-750617.md): While we do everything we can to fulfil all of our orders at our customers' chosen date and time frame, sadly there are some events beyond our control which can sometimes prevent us from doing so. This can include things like shipping delays, unexpec - [What are large, medium & small furniture items? How does it impact my delivery?](https://au-koala.gorgias.help/en-US/what-are-large-medium-small-furniture-items-how-does-it-impact-my-delivery-750665.md): Your delivery fee depends on the size and weight of the items you’re ordering and where they’re going. We use customised pricing for regional customers on items that aren’t free to deliver. This means:. - Fees are provided from our trusted logistics - [Do you deliver to my apartment door?](https://au-koala.gorgias.help/en-US/do-you-deliver-to-my-apartment-door-750687.md): Standard Delivery:Our drivers will deliver directly to your apartment door if there is lift access. If your building doesn’t have a lift, they can carry your items up to 3 flights of stairs (approximately 30 steps). For heavier items, we recommend ha - [Will I get a heads up when the delivery is made?](https://au-koala.gorgias.help/en-US/will-i-get-a-heads-up-when-the-delivery-is-made-750693.md): Yes, we'll send you an SMS when your delivery has left the warehouse.If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth), you will also receive a live tracking link in the text so that you can see where y - [Do you deliver after work hours? Can you deliver on the weekend?](https://au-koala.gorgias.help/en-US/do-you-deliver-after-work-hours-can-you-deliver-on-the-weekend-750698.md): If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights from 5pm-8pm and Saturday mornings included!*. *These time-slots will incur an additional delivery charge. Find out more - [Can the courier bring my delivery inside my home?](https://au-koala.gorgias.help/en-US/can-the-courier-bring-my-delivery-inside-my-home-750701.md): All Koala items are delivered by a courier to your nominated street address. For safety (OH&S) reasons, our standard courier service is not allowed to enter your home, or carry furniture items more than three flights of stairs to your door. If you th - [Do you offer contact-free delivery?](https://au-koala.gorgias.help/en-US/do-you-offer-contact-free-delivery-750709.md): Yes, absolutely. Our delivery partners;. We deliver to your door (if you have a lift or up to 3 flights of steps i.e. 30 steps) and we will let you know when your product has arrived. To plan for your delivery, we suggest that there will be someone w - [It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?](https://au-koala.gorgias.help/en-US/it-is-saying-i-am-regional-but-i-consider-myself-metro-who-dictates-these-categorisations-750703.md): Our delivery zones are based on how our delivery partners categorise the different locations they deliver our products to, which are determined by factors such as distance from city centres and the costs associated with transporting bulky items to th - [Koala used to provide free delivery nationwide, why are you charging for furniture-only orders?](https://au-koala.gorgias.help/en-US/koala-used-to-provide-free-delivery-nationwide-why-are-you-charging-for-furniture-only-orders-750707.md): Since day one, we’ve delivered mattresses to every corner of Australia for free and that hasn’t changed. As our range has expanded into larger, bulkier furniture items, some orders now attract a delivery fee. This helps us get more products to more p - [Remote Customers: Why Am I Unable to Purchase Furniture Items? Why Can I Only Purchase a Mattress?](https://au-koala.gorgias.help/en-US/remote-customers-why-am-i-unable-to-purchase-furniture-items-why-can-i-only-purchase-a-mattress-750710.md): Until recently, we were unable to deliver ANY products to customers located in far remote suburbs of Australia. We are SO excited to now offer Mattress delivery to 183 new postcodes which were previously unavailable! At this stage, we are still unabl - [Can I move my delivery date forward?](https://au-koala.gorgias.help/en-US/can-i-move-my-delivery-date-forward-855993.md): If you selected the earliest delivery date at checkout, that’s the soonest we can send your item, based on stock availability or delivery partner capacity. However, if your item is in stock and ready to go, we may be able to bring your delivery date - [Do you deliver to PO boxes or Parcel Lockers?](https://au-koala.gorgias.help/en-US/do-you-deliver-to-po-boxes-or-parcel-lockers-948078.md): Unfortunately we cannot deliver to PO boxes or Parcel Lockers / Parcel Collect. - [Track your Order](https://au-koala.gorgias.help/en-US/track-your-order-956742.md): For Live Tracking please head onto your live tracking on your Customer Order Profile via this link here https://account.au.koala.com/orders.Alternatively, you would have received a Delivery Confirmation Email with the latest delivery updates and live - [Does Koala have International Delivery?](https://au-koala.gorgias.help/en-US/does-koala-have-international-delivery-960253.md): Koala offers Fast & Flexible delivery to most locations Australia-wide. For more information on what delivery services Koala offers, you can find out more here!. While Koala does not offer International Delivery,. If you absolutely love our products, - [What states are these services available?](https://au-koala.gorgias.help/en-US/what-states-are-these-services-available-750380.md): Currently our Premium Delivery Service is available in metro areas within Sydney, Melbourne, Brisbane, Adelaide and Perth. We are hoping to expand this service to other areas in the future so stay tuned! - [Will the assembler build in our room of choice?](https://au-koala.gorgias.help/en-US/will-the-assembler-build-in-our-room-of-choice-750429.md): Yes, your assembler will build & place your Koala products in your room of choice & also remove the packaging! - [Will I be contacted when my order is on the way?](https://au-koala.gorgias.help/en-US/will-i-be-contacted-when-my-order-is-on-the-way-750467.md): You will receive SMS communications when your order is confirmed, your order has been loaded on the delivery vehicle, and when it’s 30-60 mins away, which will also include a tracking link! - [Can I choose a date and time for this to be delivered?](https://au-koala.gorgias.help/en-US/can-i-choose-a-date-and-time-for-this-to-be-delivered-750501.md): Koala offers premium delivery as an all day service however available days will depend on your location. You can check out the next available day by entering your postcode at checkout! - [I received a text notifying me of a delay of my Premium Delivery Service. What happens now?](https://au-koala.gorgias.help/en-US/i-received-a-text-notifying-me-of-a-delay-of-my-premium-delivery-service-what-happens-now-750511.md): While we do everything we can to fulfil all of our orders at our customers' chosen date and time frame, sadly there are some events beyond our control which can sometimes prevent us from doing so. This can include things like shipping delays, unexpec - [I've purchased more than one item. What is the cost of premium delivery for me?](https://au-koala.gorgias.help/en-US/i-ve-purchased-more-than-one-item-what-is-the-cost-of-premium-delivery-for-me-750564.md): The premium delivery service is limited to 3 large furniture products and any additional items may attract a further fee. Generally, costs for Premium Delivery Service depend on which items you're purchasing:. If you're unsure, we recommend adding yo - [What are the costs for Premium delivery?](https://au-koala.gorgias.help/en-US/what-are-the-costs-for-premium-delivery-750587.md): Costs for Premium Delivery Service depend on which items you're purchasing:. If you're unsure, we recommend adding your items into the cart and heading through the final page of the checkout to see delivery service options & costs in your area. - [What's not included in the service?](https://au-koala.gorgias.help/en-US/what-s-not-included-in-the-service-750610.md): Koala's Premium Delivery service will only collect plastic and cardboard rubbish from the item/s in your delivered order. They will not remove additional items from your room or house, or build existing furniture. For insurance reasons, they are not - [What products are included in the Premium Delivery Service?](https://au-koala.gorgias.help/en-US/what-products-are-included-in-the-premium-delivery-service-750629.md): This service includes all furniture products that can be assembled. We even allow you to select Premium Delivery Service for a mattress. Any non-furniture items such as homewares, linen and bedding are only eligible for Premium Delivery Service if th - [How can I access the premium delivery service?](https://au-koala.gorgias.help/en-US/how-can-i-access-the-premium-delivery-service-750641.md): If this service is available in your area, you will be able to select the Premium Delivery Service at checkout! The price will depend on the items you've got in your cart so we recommend putting the items you'd like into your cart and heading to the - [What is Koala's Premium Delivery Service?](https://au-koala.gorgias.help/en-US/what-is-koalas-premium-delivery-service-750653.md): The premium delivery service is an all-in-one delivery, assembly and rubbish removal service offered to customers in metro areas of Sydney, Melbourne, Adelaide, Perth and Brisbane. Compared to our standard delivery to the front door, you’ll get your - [Premium Delivery](https://au-koala.gorgias.help/en-US/premium-delivery-967465.md): Koala's premium delivery service is an all-in-one delivery, assembly and rubbish removal service offered to customers in metro areas of Sydney, Melbourne, Brisbane, Adelaide and Perth for an additional fee. Compared to our standard delivery to the fr - [How does the Koala 120-night trial return policy work?](https://au-koala.gorgias.help/en-US/how-does-the-koala-120-night-trial-return-policy-work-750471.md): The 120-night trial is included with any Koala product, whether it’s full price or on sale, and begins from the day your order is delivered. Simply buy it, get really comfortable, and try it out for up to 120 nights!. For comfort products like mattre - [How do I submit a request for a 120 night return?](https://au-koala.gorgias.help/en-US/how-do-i-submit-a-request-for-a-120-night-return-750378.md): If you'd like to return a product within the 120-night trial, head to our Returns Page and click "Start Return" to begin. To ensure we can assist you as quickly as possible, make sure to include the following information in your request:. We'll provi - [If I return my items under the 120 night trial, do I need to pay for the return?](https://au-koala.gorgias.help/en-US/if-i-return-my-items-under-the-120-night-trial-do-i-need-to-pay-for-the-return-750373.md): For customers in metro areas of Sydney, Melbourne, Brisbane, Canberra, Adelaide, and Perth, we’ll cover the return shipping for all products. If you're returning a mattress, bed base, or sofa, we’ll arrange a pickup at no extra cost. For regional are - [If I order now and choose a future delivery date, does the 120 night trial start from the date of purchase or the date I receive my product?](https://au-koala.gorgias.help/en-US/if-i-order-now-and-choose-a-future-delivery-date-does-the-120-night-trial-start-from-the-date-of-purchase-or-the-date-i-receive-my-product-750377.md): Our 120 Night Trial commences from the date you receive your delivery! So no matter how early you make your purchase, the trial doesn’t commence until you have the product in your home. - [Do I pay for my product upfront, or when the 120 Night Trial finishes?](https://au-koala.gorgias.help/en-US/do-i-pay-for-my-product-upfront-or-when-the-120-night-trial-finishes-750379.md): You will be charged in full for your product and any applicable delivery fees at the time of purchase. However, if you decide to return the product within the 120-night trial period, you will receive a full refund for the cost of the product (excl. d - [In what condition do you accept returns?](https://au-koala.gorgias.help/en-US/in-what-condition-do-you-accept-returns-750466.md): We want you to get the most out of your trial period, so snuggle in! While reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can give them a second life!. All returned products are thoroughly clean - [What do you do with returned products?](https://au-koala.gorgias.help/en-US/what-do-you-do-with-returned-products-750536.md): When a Koala product is returned it is cleaned and assessed, it is then either sent to our Koala Second Home outlet, donated to those in need through our charity partners, or recycled (for example, components of our mattresses can be recycled into ca - [How long will it take to receive my refund?](https://au-koala.gorgias.help/en-US/how-long-will-it-take-to-receive-my-refund-750563.md): Your product refund* will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment. You will receive an email notification once the refund has been processed!. *De - [I bought my Koala product from my friend. Can I return it for a refund?](https://au-koala.gorgias.help/en-US/i-bought-my-koala-product-from-my-friend-can-i-return-it-for-a-refund-750590.md): Our 120 Night Trial is offered exclusively to the original purchaser and is not transferable. (This also applies to the Koala Warranty – see more info here.) - [How do I prepare my item/s for collection?](https://au-koala.gorgias.help/en-US/how-do-i-prepare-my-items-for-collection-1267233.md): Please follow the below directions relevant to the item/s you are returning: Mattress:1. Seperate each mattress layer, fold them in half (like a taco), and secure with tape, string, or rope. Please note: If you have previously received a complimentar - [My product isn't working quite right, how can I get support?](https://au-koala.gorgias.help/en-US/my-product-isnt-working-quite-right-how-can-i-get-support-968302.md): We’re here to help! Start by checking out the Product Care Guidelines on the product page for tips on troubleshooting and maintenance. If you still need assistance, our friendly Customer Support Team is just a click away. Simply reach out to us using - [How do I submit a Warranty claim?](https://au-koala.gorgias.help/en-US/how-do-i-submit-a-warranty-claim-968300.md): Please contact our Customer Support team using the link below to submit a Warranty request. Our team will be back in touch within 1 - 2 business days to assist you as best they can. ➡ Contact Customer Support ⬅ - [How can I address assembly issues with the furniture if holes do not fit and drawers collide?](https://au-koala.gorgias.help/en-US/how-can-i-address-assembly-issues-with-the-furniture-if-holes-do-not-fit-and-drawers-collide-1178143.md): In cases where furniture assembly issues arise, such as misaligned holes or colliding drawers, we recommend escalating the matter to our aftercare team for assistance. Providing us with pictures or a video highlighting the issue can be beneficial in - [Can I combine discount codes?](https://au-koala.gorgias.help/en-US/can-i-combine-discount-codes-750200.md): No, discount codes can not be combined with other discounts, sales or promotions. - [I didn't get my reward for referring my friend?](https://au-koala.gorgias.help/en-US/i-didn-t-get-my-reward-for-referring-my-friend-750201.md): Have a look-see in your Junk (sad) and Promotions folders - the email might be hidden in your inbox. If your friend did not click the referral link in the email they were sent you will not be attributed for the referral. - [My friend's discount didn't apply?](https://au-koala.gorgias.help/en-US/my-friend-s-discount-didn-t-apply-750202.md): Was the purchase total $750 or more?. Is there a sale onsite? The referral discount is not valid in conjunction with any other sales or promotions. Did your friend click the referral link in the email they were sent? The purchase must be made followi - [How does the Koala Refer a Friend Program work?](https://au-koala.gorgias.help/en-US/how-does-the-koala-refer-a-friend-program-work-750203.md): You (Person A) head here to refer your friend (Person B) to receive $200 off their first purchase with Koala over $750. You (Person A) do not need to be an existing Koala customer to refer your friends, however only new Koala customers are eligible t - [I’ve worked through all these troubleshooting steps and I still have an issue?](https://au-koala.gorgias.help/en-US/ive-worked-through-all-these-troubleshooting-steps-and-i-still-have-an-issue-750391.md): We’re apologise for the inconvenience. If you have tried all the troubleshooting steps and the issue persists; please submit a request to our Customer Service team and we’ll work to resolve the issue as quickly as possible for you! - [My friend didn't get their referral link, what do I do?](https://au-koala.gorgias.help/en-US/my-friend-didn-t-get-their-referral-link-what-do-i-do-750392.md): We hate to say it - but triple-check you entered the correct email details. Happens to the best of us!. Get your friend to have a squiz in their Promotions and Junk (gasp!) folders - the email may have gotten lost in their inbox. Are you sure your fr - [How can I contact Customer Support?](https://au-koala.gorgias.help/en-US/how-can-i-contact-customer-support-1106502.md): Click here to chat to Customer Support - [As a commercial customer, do I get the 120 night return for my products?](https://au-koala.gorgias.help/en-US/as-a-commercial-customer-do-i-get-the-120-night-return-for-my-products-750368.md): For smaller trial orders we are happy to offer a trial period. Where it is for larger orders that we have invoiced at a discount, the order is not open to the 120 night return process. We are happy to meet all quality and warranty requirements. Ab - [What trade discount do I get?](https://au-koala.gorgias.help/en-US/what-trade-discount-do-i-get-750369.md): This is dependent on the type of product, the volume you need and any additional services. Our key focus is to work with you giving you great products at a great price combined with all the support you need. Check out our Trade & Commercial Sales En - [What services do you offer?](https://au-koala.gorgias.help/en-US/what-services-do-you-offer-750370.md): We can happily support with coordinating delivery for a certain day/time along with working with our assembly partner on having all products assembled and rubbish removed. - [What is your lead-time for large volume orders?](https://au-koala.gorgias.help/en-US/what-is-your-lead-time-for-large-volume-orders-750371.md): We hold large volumes of inventory for most products throughout Australia so it depends on the product, volume and location of delivery. Please reach out to us and we can quickly respond with the timeframes for availability. - [What payment options are available?](https://au-koala.gorgias.help/en-US/what-payment-options-are-available-750372.md): Koala Trade & Commercial can accept payment by credit card and bank transfer. We are happy to provide you commercial invoices for each order. - [Customer Support](https://au-koala.gorgias.help/en-US/customer-support-786066.md): 🔍 Manage Your Order (Fast and Hassle-Free!). Track your order, reschedule delivery, request a return, or make a warranty claim - all in your Koala Account. ➡️ Log in to your Account. 💬 Chat with Us (Real-Time Support!). Click the chat icon in the b - [Do you have a showroom?](https://au-koala.gorgias.help/en-US/do-you-have-a-showroom-750068.md): Short answer: Yes—in Sydney only. We’ve opened our first Koala Store at the Moore Park Supa Centre, where you can try our mattress range and select sofa beds in person. If you’re outside Sydney, you can still try Koala at home with our 120-night risk - [Koala Store - Moore Park, Sydney](https://au-koala.gorgias.help/en-US/koala-store---moore-park-sydney-967254.md): The Koala Store is our first-ever retail location — a space where you can experience a curated range of our award-winning furniture in person. It’s your chance to touch, test, and see Koala products before making them part of your home. You’ll find u - [Koala Second Home: Recovery Centre](https://au-koala.gorgias.help/en-US/koala-second-home-recovery-centre-956954.md): Visit our Koala Second Home in Sydney!. Koala Second Home offers refurbished Koala products, giving returned items a new life and keeping them out of landfills. Enjoy up to 70% off regular retail prices on a wide selection of mattresses, sofa beds, s