Can I cancel my order?Updated 2 hours ago

Yes, as long as your order hasn't been dispatched yet. You can do it yourself in a couple of minutes.

How to cancel

1. Log in at Manage my orders.
2. Open the order you want to cancel and select "Edit my order".
3. Choose "Cancel my order" and follow the prompts to confirm.

You'll get a confirmation email, and a full refund to your original payment method within 3 to 5 business days. If you paid with Afterpay or Zip, the refund goes back through them and any instalments you've already paid are returned to you.

Can't see the cancel option?
That usually means your order has already been dispatched. Once it's on its way, we can't stop it, but you're still covered by the 120-night trial. Take delivery, and if you'd rather not keep it, start a return and we'll refund the purchase price.

Cancelling part of an order
Partial cancellations can't be done through your account. Contact us with your order number and the item you'd like removed, and we'll take care of it if the order hasn't been dispatched.