How does the Koala 120-night trial return policy work?Updated 3 months ago
The 120-night trial is included with any Koala product, whether it’s full price or on sale, and begins from the day your order is delivered. Simply buy it, get really comfortable, and try it out for up to 120 nights!
For comfort products like mattresses and pillows, we recommend giving them at least 14 days to allow your body to adjust. If you’re still not satisfied, you can request a return, and we’ll issue a full refund, including any Standard Delivery fees. Please note that Room Service and Premium Service delivery fees are non-refundable.
In metro areas (Sydney, Melbourne, Brisbane, Perth, Canberra, and Adelaide), we’ll arrange the return at no cost to you. If you live outside these metro areas, we’ll ask you to send the product to the nearest returns depot, with shipping costs covered by you.
To return your product, submit a request to our team and we will be in touch with next steps. Mattresses and upholstered products will need to be disassembled and wrapped in plastic for the return, so we recommend you keep the plastic wrap it comes in.