The 120-night trial is included with any Koala product, whether it’s full price or on sale, and begins from the day your order is delivered. Simply buy it, get really comfortable, and try it out for up to 120 nights!. For comfort products like mattre
For customers in metro areas of Sydney, Melbourne, Brisbane, Canberra, Adelaide, and Perth, we’ll cover the return shipping for all products. If you're returning a mattress, bed base, or sofa, we’ll arrange a pickup at no extra cost. For regional are
Our 120 Night Trial commences from the date you receive your delivery! So no matter how early you make your purchase, the trial doesn’t commence until you have the product in your home.
You will be charged in full for your product and any applicable delivery fees at the time of purchase. However, if you decide to return the product within the 120-night trial period, you will receive a full refund for the cost of the product and any
If you'd like to return a product within the 120-night trial, please reach out to our customer service team by submitting a request here. To ensure we can assist you as quickly as possible, make sure to include the following information in your reque
We want you to get the most out of your trial period, so snuggle in! While reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can give them a second life!. All returned products are thoroughly clean
If you're having issues with your pillow, linen or homeware product, let's help you to troubleshoot!. Does your pillow have a flippable capability?Some of our pillows (The Koala Pillow and the Breeze Pillow) have the ability to flip and provide a dif
When a Koala product is returned it is cleaned and assessed, it is then either sent to our Koala Second Home outlet, donated to those in need through our charity partners, or recycled (for example, components of our mattresses can be recycled into ca
Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment. You will receive an email notification once the refund has been processed!
Our 120 Night Trial is offered exclusively to the original purchaser and is not transferable. (This also applies to the Koala Warranty – see more info here.)