The Koala Pillow is too high, how can I change this?
The Koala Pillow (2nd Gen) height of the pillow is 1CM shorter - zipping it up can make it lower, otherwise unzip it to make it softer and let you sink into it.
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Adjusting Your Pillow
How can I tell which is the soft side and which is the firm side for the Koala Pillow?
Great question! The Koala pillow has a label on the side of the cover with an "S" and a "F". The side represented by the "S" is the softer side and the side represented by the "F" is the firmer side. As our Koala Pillow has a removable cover whic
Can temperature affect the firmness of the pillow?
Yes, temperature can affect the firmness of the pillow! Memory foam is temperature sensitive so the heat from your body softens the material and causes it to yield to weight.The general environment can also play a part in this. For example, if expos