Yes, we do have fabric samples for many of our products! Please fill out our Contact Us form with the following details, and we'll send you a fabric swatch as soon as possible (if available):. Once we receive your request we will be back in touch wit

Yes, we do have fabric samples for many of our products! Please fill out our <a href="https://contact.gorgias.help/forms/dpacit3j" rel="noopener noreferrer" target="_blank">Contact Us</a> form with the following details, and we&apos;ll send you a fabric swatch as soon as possible (if available):<ul><li style="font-size: 16px;">Name</li><li style="font-size: 16px;">Address</li><li style="font-size: 16px;">Product Name</li><li style="font-size: 16px;">Colour of product</li></ul>Once we receive your request we will be back in touch within 1 - 2 business days to confirm they are on their way to you &#x1F680;&#xA0;

Do you have swatches or fabric samples of the products?

When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save

When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products. Paper and cardboard - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save space. You don&#x2019;t need to worry about removing any tape or labels from your cardboard boxes. They will be removed in the recycling process. Soft plastic packaging - Unfortunately there are limited options to recycle soft plastics in your kerbside bins, but you can research recycling services in your area via&#xA0;<a href="http://recyclingnearyou.com.au/" rel="noopener noreferrer" target="_blank">recyclingnearyou.com.au</a> or contact your local council. Or, if you&#x2019;d prefer we take your rubbish away and ensure it&#x2019;s recycled properly, you can opt for our premium delivery service at checkout (if available in your area). This service also includes delivery and assembly in the room of your choice on top of rubbish removal!&#xA0;

How do I recycle the packaging my Koala Product arrives in?

Click the "Contact Us" link above to start a Support Ticket.

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Koala Help Center

Get to know our products

Our Products

Why should I shop the Black Friday sales at Koala?

When does the Black Friday sale end?

I have already made a purchase from Koala - can I still apply the sale discount?

Can I purchase now during the sale but have my order delivered at a later date?

Will there be limited stock or delayed delivery during the sale?

Can I return items purchased during the sale?

What is excluded in the Black Friday sale?

Will Koala Second Home have an EOFY sale?

Black Friday Sale 2025

Our Mattress Range FAQs

Koala SE Mattress

Koala Mattress

Koala Plus Mattress

Koala Luxe Mattress

Mattresses

Balmain Bed Base

Brunswick Bed Base

Kirribilli Bed Base

Paddington Bed Base

Bed Bases

Overview & Materials

Using Pillowcases & Protectors

Washing & Care

Adjusting Your Pillow

PolarBands® Technology

Lifespan & Warranty

Getting Used to Your Pillow

Returns & Exchanges

The Koala Pillow [2nd Gen]

Sheet Sets

Duvet Cover Set

All Seasons Duvet

Balmy Night Duvet

Great Barrier Mattress Protector

Bedding & Linen

Bedside Table

Balmain Floating Bedside Table

Kirribilli Side Table

Balmain Bedside Table

Bedside Tables

Bedroom

Bangalow Modular Sofa

Getaway Sofa

Lounging Sofa

Modern Sofa

Suffolk Sofa

Torquay Sofa

Sofas

Byron Sofa Bed

Koala Sofa Bed

OG Sofa Bed

Stunner Sofa Bed

Wanda Sofa Bed

Sofa Beds

Kirribilli Coffee Table

Coffee and Side Tables

Kirribilli Bookshelf

Bookshelves

Living Room

Are the colours online true to life?

Are cushion inserts included?

Can I put the cushion covers in the washing machine?

At what temperature should I wash my cushion covers?

Can I machine wash the cushion inserts?

Can I buy just cushion inserts?

Are your cushions suitable for outdoors?

My cushion arrived compressed, will it recover? How long will it take?

How do I dispose of the packaging?

Why can't I put the plastic in my kerbside recycling bin?

The zipper on my cushion was bent during washing. What happened?

Can I iron on the zipper?

Care Guidelines for Cushion Inserts

Care Guidelines for Cushion Covers

Cushions

Are sheep harmed in the process of harvesting wool?

Does mulesing still occur on farms?

What does "RWS" and "ZQ" mean?

What's the difference between Wool, Jute or Synthetic Rugs?

Are the rugs the exact dimension and as seen on the website?

Are the rugs colourfast?

Do I need to use a rug underlay?

How long does it take for my rug to settle flat on the floor after receiving it?

Can I recycle my old rug?

Can I put the rug on my carpet?

Can I put my rug under furniture?

Are robot vacuums safe for rugs?

Are your rugs pet friendly?

Is it normal for a Wool rug to shed?

My rug has a slight smell after unboxing - is this normal?

I can see some loose loops and loose thread ends on the surface of my rug. Is that an imperfection?

How often should I get my rug cleaned?

Rugs

What is a throw blanket?

Where and how should I use my throws?

Should I use fabric softeners on my throw?

Is Organic cotton really better for the environment?

What does Organic Content Standard (OCS) mean?

Are your throws suitable for outdoors?

At what temperature should I wash my throw?

Can I dry clean the throw?

Will the throw shrink in the dryer?

Can I put the throw in the dryer?

Can I iron the throws?

Caring for your throws

Throws

Homewares

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Are the mattresses flame retardant?

Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?

How long can I keep the Joey Kids Mattress in the box?

Can my kiddo sleep on the mattress straight away?

Can I use an electric blanket on the Joey Kids Mattress?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Can I wash the permanent cover?

Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.

Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?

Joey Kids Mattress

What age is the Joey Bed Base suitable from?

Can I use a different mattress with the Joey Bed Base?

Can I use two guardrails?

Can I assemble my bed base without the headboard?

Are there any toxic or harmful materials used in the lacquer?

Can I paint or stain the Joey Bed Base?

Joey Bed Base

Can I use the guardrail on the footboard end?

When should the guardrail be used?

How do I recycle the packaging of the Joey Guard Rail?

Can I paint or stain the Joey Guard Rail?

Can the guardrails be used on other beds?

Joey Guard Rail

Joey Range

What makes the Playtime Sofa Bed so comfortable to sleep on?

What makes Koala's fabrics exclusive?

Do I need tools to assemble my sofa bed?

Can I purchase the tent kit separately?

How should I wash the Playtime Sofa Bed covers to keep my sofa bed looking as good as new?

Can I purchase additional or replacement Sofa Bed covers separately?

Can I keep the tent kit assembled at all times?

How should I store the tent kit when it is not in use?

How do I clean and care for my tent kit?

What's the difference between the Lifestyle and Luxe fabric options?

What are water resistant fabrics and how long do they last?

What is the peak height of the Bluey Tent?

Playtime Sofa Bed + Tent

Can the Ottoman be connected to the sofa like a chaise?

Is the Ottoman included with the Sofa Bed, or do I need to purchase it separately?

Can I purchase additional or replacement covers separately?

Playtime Ottoman

How do I dispose of the packaging that the Snoozytime Mattress comes in?

Can I wash the Snoozytime Mattress cover?

Can my kiddo still sleep on the Snoozytime Mattress while the zip-off topper is in the wash?

Do you sell spare zip-off toppers for the Snoozytime Mattress cover?

What is the recommended age range for the Snoozytime Mattress?

What bed base is suitable for use with the Snoozytime Mattress?

Should I use a mattress protector with the Snoozytime Mattress?

What sheets should I use with the Snoozytime Matress?

Is the Snoozytime Mattress environmentally friendly? (Does the Snoozytime Mattress contain any harmful chemicals?)

Is the Snoozytime Mattress still covered by your 120 night trial period?

Why have you designed the Snoozytime Mattress with pocket springs? All of your other mattresses are foam