Koala Help Center logo
Koala Help Center logo

All articles

Koala Mattress

How does the Koala Mattress feel? How supportive is it?

The Koala Mattress and Koala Plus Mattress are designed with versatility in mind, featuring a flippable comfort layer that allows sleepers — whether they prefer lying on their front, side, or back—to choose between medium-firm and firm comfort levels

How does the Koala Mattress cater to different sleeping positions?

Firmness preferences for mattresses often vary depending on the sleeper's preferred position. Back sleepers generally benefit from firmer mattresses that help maintain spinal alignment, whereas side sleepers might prefer softer mattresses that provid

How cool is the Koala Mattress?

In order to fall asleep our bodies need to cool down between 1-2 degrees celsius. The open cell structure of Kloudcell® provides enhanced airflow in the Koala Mattress, so you get that float on top feeling — unlike memory foam that sucks you in and t

What's the difference between Flippable Firmness and Partner Preference?

The Koala Mattress and Koala Plus Mattress are designed with versatility in mind, offering a Flippable Comfort Layer that allows sleepers — whether they prefer lying on their front, side, or back—to choose between medium-firm and firm comfort levels

Can I get both Flippable Firmness and Partner Preference?

Unfortunately not, but if you've purchased a Koala Mattress with Flippable Firmness and you'd like to change to Partner Preference, just reach out to our friendly Customer Support team!Here's how they work: Flippable Firmness - Adjust your comfort le

What is Kloudcell®?

Kloudcell® is what quality sleep is made of. With its superior support, breathability, responsiveness and durability, Kloudcell® is the closest experience to floating on a cloud that you can have. Every Koala Mattress uses Kloudcell® technology in th

Which side of the Koala Mattress with Flippable Firmness should I try first?

We recommend trying the medium-firm side first, and giving your body a few days to adjust before trying out the firm side. Just like a new pair of shoes, it may take a few days to feel just right!

Do I still have to rotate my Partner Preference Koala Mattress?

We still recommend you rotate your mattress fortnightly during the first three months of use. There is no need to flip it. If you have a Partner Preference Comfort Layer and don't want to switch which side of the bed you sleep on, remember to rotate

Can I wash the Koala Mattress zip-off topper?

We recommend spot cleaning the zip-off topper with a mix of mild detergent and warm water. Please do not machine wash your zip-off topper or immerse it in water, as this will cause damage to the foam quilting and potentially void your warranty.

I've just bought a New Koala Mattress, which side should I try first?

Congratulations on purchasing your very own Koala mattress from Australia's most awarded mattress range!We recommend trying out the medium-firm side first to get a feel for the mattress and see how it interacts with your body. If after a few nights y

What type of bed frame do you recommend with the Koala Mattress?

As long as your bed base has adequate support and ventilation, it'll work with our Koala mattress range. If it's a slat base, the slats should be no more than 7.5cm apart to avoid sagging. While posture slats can be used, they can make the mattress f

Should my New Koala Mattress smell?

Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear. If you notice a