Wool is harvested through a process called shearing. (It's like getting a 'number 4' haircut.). Shearers are highly skilled people and pride themselves on careful handling of the sheep. They leave a good covering of wool on the sheep, to keep them wa
Mulesing is still being practiced in several countries, including Australia. To ensure the responsible sourcing of wool for our products, we conducted extensive research during our development process and opted to use wool exclusively from New Zealan
RWS is an internationally recognised voluntary standard that addresses the welfare of sheep and the land they graze on. A product that states the RWS logo means all sites beginning with the wool farmers, factories and Koala are certified. The certifi
At Koala, we’re focused on creating a sustainable future, and hence designed our rugs with an environmentally sustainable approach where possible and because it is the right thing to do. So whichever rug you choose, rest assured that they are made ke
As the rugs are individually handwoven and handmade, there could be a slight variance of +-3%. We have taken every effort to ensure there is minimal colour variation including weave thickness, however some variation can be expected as these are handw
We have tested our rugs for preservation. However as with any rug, direct sunlight can fade the colour of the rug over time.
We highly recommend always using a rug with an underlay as it offers stability and durability. This will help to prevent the risk of rug movement, bunching of the rug, protect timber flooring, and to extend the life of your rug.
It may take 1-2 days for your rug to settle flat on the floor. This is not always the case but may happen occasionally as the rug is rolled and packed tightly for shipment. Some rugs with a pile or loops may look crushed, rest assured the loops will
We currently do not have the capability to recycle old rugs, however you can find more information on how to dispose of your rug in an environmentally responsible way on the TRAKS Textiles website.
Different textures in carpets can make the rug appear wrinkled. This is because textured carpets do not provide much support for the rug. This can be highlighted when heavy items (such as dining tables) are placed on top of the rug.
Yes, however due to the rugs being handmade, care must be taken to rotate the rug occasionally. Avoid placing a chair with castor wheels (such as an office chair), as it can get caught in the weave and damage the rug.
Most robot vacuums can go over rugs, depending on the make and model of the vacuum and the type of rug they are operating on. Rugs with tassels, high loop weaves or loose weaves can get damaged - please ensure these rugs are set with a "no go" zone.
Our jute rugs and recycled polyester rugs are pet-friendly, but not 100% pet proof. Excessive scratching or chewing can damage your rug. Little accidents must be attended to immediately to prevent staining, odours and mould building up.
Our rugs are hand made, and wool can experience shedding as it is a natural fibre. This can happen for some time. Regular vacuuming will help, be sure to remove any fluff gently. If you are concerned about the amount your rug is shedding, feel free t
Our rugs are shipped in recyclable plastic packaging to protect them from damage. Sometimes you could get a slight smell after unrolling. Some people might be a bit more sensitive than others. Allowing several days for the rug to air out in fresh air
Our rugs are handmade, which means they are threaded by crafted artisans to give each rug its own unique charm, the beauty lies in these subtle organic imperfections. These are not considered as flaws or a reason to return. When vacuuming and during
Wool rugs require a professional clean every 1 - 3 years. The frequency depends on the level of activity and how quickly stains are removed, and if the rug is regularly vacuumed. For Jute and Jute blended rugs — vacuum regularly or dust when required