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Koala Help Center

<span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:45,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:59}" data-sheets-userformat="{&quot;2&quot;:7101,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4408131},&quot;15&quot;:&quot;Poppins&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Unfortunately not, but if you&apos;ve purchased a Koala Mattress with Flippable Firmness and you&apos;d like to change to Partner Preference, just give our friendly Customer Support team a call!&quot;}" style="font-size: 10pt; font-family: Poppins,Arial; font-weight: normal; font-style: normal; color: #434343;">Unfortunately not, but if you&apos;ve purchased a <a href="https://au.koala.com/products/koala-mattress?variant=42883804201096">Koala Mattress</a> with Flippable Firmness and you&apos;d like to change to Partner Preference, just reach out to our friendly Customer Support team!<span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:45,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:59}" data-sheets-userformat="{&quot;2&quot;:7101,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4408131},&quot;15&quot;:&quot;Poppins&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Unfortunately not, but if you&apos;ve purchased a Koala Mattress with Flippable Firmness and you&apos;d like to change to Partner Preference, just give our friendly Customer Support team a call!&quot;}" style="font-size: 10pt; font-family: Poppins,Arial; font-weight: normal; font-style: normal; color: #434343;"> Here&apos;s how they work:&#xA0; Flippable Firmness -&#xA0;Adjust your comfort level at home A double-sided Kloudcell&#xAE; comfort layer gives you the choice between medium-firm and firm at home. Simply unzip and flip to find your sweet spot. Partner Preference (Optional) -&#xA0;Adjust partner comfort when you buy Each side of the mattress is tailored to individual firmness preferences &#x2014; half medium-firm, half firm. The Partner Preference comfort layer can be rotated so your comfort preference is always on your side of the bed. Perfect to bring you closer together (rather than driving you apart)!

Unfortunately not, but if you've purchased a Koala Mattress with Flippable Firmness and you'd like to change to Partner Preference, just reach out to our friendly Customer Support team!Here's how they work: Flippable Firmness - Adjust your comfort le

Can I get both Flippable Firmness and Partner Preference?

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What is The Koala Pillow made from?

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What is memory foam?

What does it mean when you say the foam is CertiPUR-US® certified?

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What Pillows do you have in your range

The Koala Pillow

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Are the colours online true to life?

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At what temperature should I wash my cushion covers?

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Are your cushions suitable for outdoors?

My cushion arrived compressed, will it recover? How long will it take?

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The zipper on my cushion was bent during washing. What happened?

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Care Guidelines for Cushion Inserts

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Cushions

Are sheep harmed in the process of harvesting wool?

Does mulesing still occur on farms?

What does "RWS" and "ZQ" mean?

What's the difference between Wool, Jute or Synthetic Rugs?

Are the rugs the exact dimension and as seen on the website?

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How long does it take for my rug to settle flat on the floor after receiving it?

Can I recycle my old rug?

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My rug has a slight smell after unboxing - is this normal?

I can see some loose loops and loose thread ends on the surface of my rug. Is that an imperfection?

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Rugs

What is a throw blanket?

Where and how should I use my throws?

Should I use fabric softeners on my throw?

Is Organic cotton really better for the environment?

What does Organic Content Standard (OCS) mean?

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Will the throw shrink in the dryer?

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Caring for your throws

Throws

Homewares

Where can I see the workmate desk?

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Workmate Home Office Desk

Can the Upright Office Chair be used in a commercial office?

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Upright Office Chair

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Can the Virtue Office Chair be used in a commercial office?

What is the recommended weight capacity?

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Virtue Office Chair

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Serenity Dining Table

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Dining Chair Weight Limit

Curved Dining Chair

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Straight Back Dining Chair

Office & Dining

What age range is the Joey Baby Mattress suitable for?

Is the Joey Baby Mattress safe for my baby to sleep on?

Why have you designed the mattress to be so firm?

Can I wash the Joey Baby Mattress cover?

Can I use a mattress protector with the Joey Baby Mattress?

What cot is suitable for use with the Joey Baby Mattress?

Is the Joey Baby Mattress covered by the 120 Night Trial period?

Can I wash the internal cover?

Is the mattress flame retardant?

How do I dispose of the packaging that the Joey Baby Mattress comes in?

Is the Joey Baby Mattress environmentally friendly? Does the Joey Baby Mattress contain any harmful chemicals?

Do you sell sheets that fit the Joey Baby Mattress? What bedding do you recommend?

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Joey Baby Mattress

What age is the cot suitable from?

Which height setting should I use?

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What should I do if my child is biting the side rails?

Kookaburra Cot

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Are the mattresses flame retardant?

Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?

How long can I keep the Joey Kids Mattress in the box?

Can my kiddo sleep on the mattress straight away?

Can I use an electric blanket on the Joey Kids Mattress?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Can I wash the permanent cover?

Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.

Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?

Can I get both Flippable Firmness and Partner Preference?Updated 5 months ago