Can I make changes to my order after purchasing?Updated 24 days ago

Plans change, and that's fine. Most changes can be made yourself, as long as your order hasn't been dispatched.

What you can change in your Koala account
Log in at Manage my orders, open the order, and select "Edit my order". From there you can:

• Update your delivery date and time
• Update your delivery address and contact details
• Cancel the order

Once your order has been dispatched
These options disappear from your account because the order is already on its way. Reach out to our Customer Support team and we'll do what we can. Please include your order number, your current delivery details, and the change you need (new address, new date or time, or new contact number).

Changing the items in your order
Item changes can't be made through your account. Contact us with your order number and what you'd like to swap, and we'll sort it out if the order hasn't been dispatched.