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Your Order
Where is my order? Track your order
Check your order status and live tracking in your Koala Account, or use the tracking link in your delivery text or email.
Can I change my delivery date, address or order after purchasing?
Reschedule or postpone your delivery, change your address or contact details, or cancel, all from your Koala Account before your order is dispatched.
Can I cancel my order?
Cancel yourself in your Koala account any time before dispatch and get a full refund within 3 to 5 business days. After dispatch, take delivery and use the 120-night trial instead.
Can I move my delivery date forward?
If you selected the earliest delivery date at checkout, that’s the soonest we can send your item, based on stock availability or delivery partner capacity. However, if your item is in stock and ready to go, we may be able to bring your delivery date
Out of stock: when will it be back in stock?
Out of stock? You can still order now, like a pre-order, to secure the next restock. The earliest delivery date at checkout shows when it's back in stock.
How do I get a tax invoice or receipt for my order?
Need a tax invoice or receipt with GST for your order? Send us your order number and we'll email one to you.