Koala Help Center logo
Koala Help Center logo

All articles

Is delivery free everywhere in Australia?Updated 5 months ago

We offer free delivery to almost everywhere in Australia for your mattress delivery.*
*Any additional non-mattress products in your order will incur a delivery fee per item.

 Small item delivery is also free to most locations, but we charge a delivery fee for bulkier furniture items.

A charge might apply to deliver to some rural locations to help maintain our fast & flexible delivery and to allow us get our products to some far away locations!

 The best way to confirm if there are any delivery fees to your location is to enter your address at checkout!


What if I choose the Premium Delivery Service?

If you choose Premium Delivery Service when you order a mattress and an item of furniture, the premium rate of will apply. You’ll then get your furniture item/s delivered and assembled in the room of your choice, as well as rubbish removed.

 

Not receiving free delivery with a mattress in your cart? 

Until recently, we were unable to deliver any products to customers located in remote areas of Australia. We are SO excited to now offer delivery for mattresses to most locations Australia-wide, but some may require us to charge a delivery fee. 

 

Unfortunately, we are unable to deliver large furniture items to these areas yet, but we are working on it! If you are unsure if a delivery fee applies to you, the best way to validate this is by entering your delivery details at the checkout.

Was this article helpful?
Yes
No