Delivery Fees & Zones

Where do you deliver?

We deliver across most areas of Australia. If you're located in Sydney, Melbourne, Adelaide, Brisbane, or Perth, you can access same-day delivery for certain items. For other areas, delivery times may range from 1-15 business days. Remote areas may t

Koala does not deliver to my postcode, why? What can I do?

We’ve recently updated how we deliver large and bulky products. Instead of using four broad charging zones, we now service over 1,200 unique postcodes across Australia. This means delivery availability is more accurate than ever before. Mattresses ha

Is delivery free everywhere in Australia?

Mattresses, pillows and bed linen ship free everywhere. In metro areas, any order with a mattress ships free on standard delivery. In regional areas, other items attract a fee shown at checkout.

How is my delivery fee calculated?

Metro fees depend on service, window and items, with mattress orders free on standard delivery. Regional fees reflect what our delivery partners charge us, with mattresses, pillows and linen always free.

What are large, medium & small furniture items? How does it impact my delivery?

Your delivery fee depends on the size and weight of the items you’re ordering and where they’re going. We use customised pricing for regional customers on items that aren’t free to deliver. This means:. - Fees are provided from our trusted logistics

It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?

Our delivery zones are based on how our delivery partners categorise the different locations they deliver our products to, which are determined by factors such as distance from city centres and the costs associated with transporting bulky items to th

Koala used to provide free delivery nationwide, why are you charging for furniture-only orders?

Since day one, we’ve delivered mattresses to every corner of Australia for free and that hasn’t changed. As our range has expanded into larger, bulkier furniture items, some orders now attract a delivery fee. This helps us get more products to more p

Remote Customers: Why Am I Unable to Purchase Furniture Items? Why Can I Only Purchase a Mattress?

Until recently, we were unable to deliver ANY products to customers located in far remote suburbs of Australia. We are SO excited to now offer Mattress delivery to 183 new postcodes which were previously unavailable! At this stage, we are still unabl

Do you deliver to PO boxes or Parcel Lockers?

Unfortunately we cannot deliver to PO boxes or Parcel Lockers / Parcel Collect.

Does Koala have International Delivery?

Koala offers Fast & Flexible delivery to most locations Australia-wide. For more information on what delivery services Koala offers, you can find out more here!. While Koala does not offer International Delivery,. If you absolutely love our products,