My friend didn't get their referral link, what do I do?Updated 8 months ago

We hate to say it - but triple-check you entered the correct email details. Happens to the best of us! 

Get your friend to have a squiz in their Promotions and Junk (gasp!) folders - the email may have gotten lost in their inbox. 

Are you sure your friend isn’t an existing Koala customer? This process will only work if this is your friend’s first purchase with us. 

Our referral system uses IP address data to identify unique users. Make sure you and your friend are using different devices throughout the referral process otherwise the system implodes, essentially.