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Koala Help Center

Babies are vulnerable to sleep related injury or death which can be exacerbated by soft sleeping surface. A soft mattress or uneven sleeping surface can increase the risk of sudden infant syndrome.
That is why a firm, flat sleeping surface is important. We have developed the mattress to meet the voluntary Australian standard for mattress firmness (AS/NZS 8811.1:2013 Method 1: Sleep Surfaces - Test for Firmness).
For more information visit: <a class="inline text-inherit font-weight-link underline cursor-pointer my-2 text-left whitespace-pre-wrap focus:outline-none focus-visible:outline-dotted" href="https://rednose.org.au/safesleep" rel="noopener noreferrer" target="_blank" translate="yes">rednose.org.au/safesleep</a>

Babies are vulnerable to sleep related injury or death which can be exacerbated by soft sleeping surface. A soft mattress or uneven sleeping surface can increase the risk of sudden infant syndrome. That is why a firm, flat sleeping surface is importa

Should I use a pillow with the Joey Baby Mattress?

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The zipper on my cushion was bent during washing. What happened?

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Can I recycle my old rug?

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My rug has a slight smell after unboxing - is this normal?

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Straight Back Dining Chair

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What age range is the Joey Baby Mattress suitable for?

Is the Joey Baby Mattress safe for my baby to sleep on?

Why have you designed the mattress to be so firm?

Can I wash the Joey Baby Mattress cover?

Can I use a mattress protector with the Joey Baby Mattress?

What cot is suitable for use with the Joey Baby Mattress?

Is the Joey Baby Mattress covered by the 120 Night Trial period?

Can I wash the internal cover?

Is the mattress flame retardant?

How do I dispose of the packaging that the Joey Baby Mattress comes in?

Is the Joey Baby Mattress environmentally friendly? Does the Joey Baby Mattress contain any harmful chemicals?

Do you sell sheets that fit the Joey Baby Mattress? What bedding do you recommend?

Do you sell spare Joey Baby Mattress covers?

What age is the cot suitable from?

Which height setting should I use?

Does the cot have a drop side?

Can I attach bumpers or airwraps to the sides of the cot?

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What should I do if my child is biting the side rails?

Kookaburra Cot

What is the recommended age range for the Joey Kids Mattress?

Can I wash the Joey Kids Mattress cover?

Is the Joey Kids Mattress covered by the 120 Night Trial period?

What bed base is suitable for use with the Joey Kids Mattress?

Do you sell sheets that fit the Joey Kids Mattress?

Can my kiddo still sleep on the Joey Kids Mattress while the zip-off topper is in the wash?

Should I use a mattress protector with the Joey Kids Mattress?

How do I dispose of the packaging that the Joey Kids Mattress comes in?

Are the mattresses flame retardant?

Is the Joey Kids Mattress environmentally friendly? Does the Joey Kids Mattress contain any harmful chemicals?

How long can I keep the Joey Kids Mattress in the box?

Can my kiddo sleep on the mattress straight away?

Can I use an electric blanket on the Joey Kids Mattress?

Do you sell spare zip-off toppers for the Joey Kids Mattress cover?

Can I wash the permanent cover?

Why have you designed the Joey Kids Mattress with pocket springs? All of your other mattresses are foam.

Where does the recycled polyester in the Joey Kids Mattress zip-off topper come from?

Should I use a pillow with the Joey Baby Mattress?Updated 7 months ago