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Delivery, Assembly & Setup

I'm moving home, can I roll the Koala Sofa Bed mattress back into the box?

Do not try to fold or roll back the mattress once opened - it is not meant for camping!. The mattress has been folded and compressed by machines so trying to fold them back up may affect the structural integrity of the foam.

Do I need tools to assemble the Koala Sofa Bed?

No, similar to all Koala products, assembly is tool-free, making it easy to set up your new sofa bed!

Do I need tools to assemble my sofa bed?

No tools needed! Your Koala Sofa Bed 4th Gen is designed for quick, stress-free assembly. All parts simply slot, screw, or zip into place with the help of alignment guides and coloured tabs - no Allen keys or screwdrivers required.

How long does it take before I can use the Koala Sofa Bed mattress?

Although you can use the product immediately, we suggest allowing a few hours for the seat to decompress before use. It may take a few days for the product to completely expand to the correct size and regain its optimal comfort level.

I have just assembled my Koala Sofa Bed and it doesn't look quite right...

The Sofa Bed seat cushion is compressed for easy transport and reduced packaging. After opening, you can use it immediately, but it may take up to 72 hours for it to fully expand in some corner areas.

Why do my boxes say 'Cushy Sofa Bed' instead of 'Koala Sofa Bed'?

The 'Cushy Sofa Bed' has now been renamed the 'Koala Sofa Bed'. The packaging and delivery labels may still reflect the previous name but rest assured, you have received the correct item, and the product itself remains unchanged in quality