Koala Sofa Bed

What size does the Koala Sofa Bed fold out to?

Our sofa bed folds out to a full size single, double and queen mattress, so you or your guests can relax like royalty!

Can I steam clean my Koala Sofa Bed and/or can I get it professionally cleaned?

We do not recommend that you steam clean your sofa yourself, leave that to the professionals!. To make your sofa look like it's brand spanking new again get in touch with a professional upholstery cleaning service. They know the ins and outs and will

What is the recommended weight capacity of the Koala Sofa Bed?

We undertake rigorous testing up to a recommended weight limit of 120kg per seat, to make sure our products can handle what life throws at it from almost anyone.

I'm moving home, can I roll the Koala Sofa Bed mattress back into the box?

Do not try to fold or roll back the mattress once opened - it is not meant for camping!. The mattress has been folded and compressed by machines so trying to fold them back up may affect the structural integrity of the foam.

How do I protect and clean my Koala Sofa Bed?

General Care - Vacuum regularly using low suction.Cleaning - Remove any spills as soon as possible, blotting (not rubbing) with a clean cloth. If further cleaning is required use a clean cloth and mild detergent. Do not use an abrasive brush or deter

Are the Koala Sofa Bed covers removable?

Even though there are zippers on some covers we don’t recommend removing them to wash. Instead we recommend spot cleaning any nasty spills - click here to take a look at our care instructions!

Will my Koala Sofa Bed seating or sleeping comfort change over time?

With any new sofa, the foam will soften the first few months of regular use before it stabilises. This is normal and should not be considered a fault. Similarly, if you curl up or sit on one part of the seat cushion more often, it will will soften mo

Can I use my Koala Sofa Bed as a permanent mattress for every night?

Due to our layered seat cushion construction, we do not recommend this as your primary sleeping mattress in order to ensure the best seating and sleeping comfort. However, we know a place that sells some pretty great mattresses!. Click here to browse

Why is my Koala Sofa Bed creasing in a few places?

Softening of the padding, cushions, and seat cushions will naturally happen over time and is completely normal. It should not be seen as a defect in any way. If you tend to sit in one spot for extended periods, that area of the seat may soften and th

Do I need tools to assemble the Koala Sofa Bed?

No, similar to all Koala products, assembly is tool-free, making it easy to set up your new sofa bed!

Is it normal for the Koala Sofa Bed have a scent after unboxing?

Just like a new sofa or car, there can be a ‘new foam’ smell that comes off the Sofa Bed when it's fresh out of the box. This typically dissipates within a few days but it may be a good idea to open a window and let the Sofa Bed ventilate if possible

I have just assembled my Koala Sofa Bed and it doesn't look quite right...

The Sofa Bed seat cushion is compressed for easy transport and reduced packaging. After opening, you can use it immediately, but it may take up to 72 hours for it to fully expand in some corner areas.

How long does it take before I can use the Koala Sofa Bed mattress?

Although you can use the product immediately, we suggest allowing a few hours for the seat to decompress before use. It may take a few days for the product to completely expand to the correct size and regain its optimal comfort level.

Why do my boxes say 'Cushy Sofa Bed' instead of 'Koala Sofa Bed'?

The 'Cushy Sofa Bed' has now been renamed the 'Koala Sofa Bed'. The packaging and delivery labels may still reflect the previous name but rest assured, you have received the correct item, and the product itself remains unchanged in quality

Why can't I find the Cushy Sofa Bed on the website?

Two of our iconic sofa beds have recently undergone a slight name change!The Cushy Sofa Bed has been rebranded as the Koala Sofa Bed and our Sofa bed is now called the OG Sofa Bed. Nothing other than an update in name has changed for these legendary

Does the Koala Sofa Bed come with a removable mattress topper?

The latest version of the Koala Sofa Bed no longer requires an additional removable mattress topper. It is designed with the integrated Kloudcell comfort layer, providing superior support, responsiveness, and durability. This change eliminates the ne

What options do I have if my sofa bed is slipping forward when folded up?

We're deeply sorry to hear that you are experiencing problems with your Koala Sofa Bed and our customer service team is more than happy to look into this for you!. So we can understand the issue better, could you please cold you raise a customer serv