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Comfort & Usage

What sheet sizes do I need for the Koala Sofa Bed [4th Gen]?

To get the perfect sheet match for your Koala Sofa Bed [4th Gen], we recommend sizing up your fitted sheets for the Single and Double options. Please see the recommended sizes below:. Single Koala Sofa Bed = King Single fitted sheet. Double Koala Sof

Can I use my Koala Sofa Bed as a permanent mattress for every night?

Due to our layered seat cushion construction, we do not recommend this as your primary sleeping mattress in order to ensure the best seating and sleeping comfort. However, we know a place that sells some pretty great mattresses!. Click here to browse

Will my Koala Sofa Bed seating or sleeping comfort change over time?

With any new sofa, the foam will soften the first few months of regular use before it stabilises. This is normal and should not be considered a fault. Similarly, if you curl up or sit on one part of the seat cushion more often, it will will soften mo

Is it normal for the Koala Sofa Bed have a scent after unboxing?

Just like a new sofa or car, there can be a ‘new foam’ smell that comes off the Sofa Bed when it's fresh out of the box. This typically dissipates within a few days but it may be a good idea to open a window and let the Sofa Bed ventilate if possible

Why is my Koala Sofa Bed creasing in a few places?

Softening of the padding, cushions, and seat cushions will naturally happen over time and is completely normal. It should not be seen as a defect in any way. If you tend to sit in one spot for extended periods, that area of the seat may soften and th

What options do I have if my sofa bed is slipping forward when folded up?

We're deeply sorry to hear that you are experiencing problems with your Koala Sofa Bed and our customer service team is more than happy to look into this for you!. So we can understand the issue better, could you please cold you raise a customer serv

Can the Ottoman be connected to the sofa like a chaise?

The Ottoman is designed as a flexible standalone piece. Use it right alongside your Sofa Bed for stretch-out lounging, or flip the top and it instantly doubles as a handy side table.