What options do I have if my sofa bed is slipping forward when folded up?Updated 2 months ago

We're deeply sorry to hear that you are experiencing problems with your Koala Sofa Bed and our customer service team is more than happy to look into this for you!

So we can understand the issue better, could you please cold you raise a customer service enquiry and answer the following:

• Have you tried pulling the seat cushion off the baseboard (where it's attached with velcro strips) and putting it back on the velcro strips to see if it wasn't quite aligned correctly?
• Do you notice this as soon as you sit on it or over time?

* Could you please check and let us know if there are any damages or broken parts on the baseboard?

In terms of the seat cushion falling forward, we do have a couple of tips:

* We recommend not to sit at the front of the seat cushion, it is more likely to lean forward. We advise sitting right at the back of the seat

* Sometimes we find that leaving about an inch between the base cushion (the part with the velcro) and the backrest, it can help reduce that leaning forward feeling that can occur if the base cushion is too far back.
If you are still experiencing this issue, please reach out to our Customer Service team or you can raise your issue via your Koala account in your Orders page, if you click onto the affected item and go from there!