Koala Pillow (2nd gen)

How long will the Koala Pillow 2nd Gen last?

The Koala Pillow [2nd Gen] comes with a 1 year warranty period. It’s generally recommend to replace your pillows every 1-2 years.

What is Bio Foam?

This is a type of foam in which a portion of the traditional chemicals have been replaced with a bio-polyol which has been derived from a renewable source, in this case from soybean oil, while still providing the same comfort, durability, and perform

Can temperature affect the firmness of the pillow?

Yes, temperature can affect the firmness of the pillow! Memory foam is temperature sensitive so the heat from your body softens the material and causes it to yield to weight.The general environment can also play a part in this. For example, if expos

Do the PolarBands® affect the feel of the pillow?

The PolarBands® are embedded at a depth of about 4.5cm below the surface of the Summer side of the pillow, deep enough that you won’t notice them while you sleep.

Do the PolarBands® make the Winter side of the pillow cold?

PolarBands® are designed to draw away excess heat, not make you “cold” - plus we’ve embedded them at a depth of 9.5cm below the Winter side, meaning they are only going to have maximum impact on the Summer side of the pillow!

How do I know which way to put the cover back on once I’ve washed it?

Both the outer (washable) and inner covers of the Koala Pillow 2nd Gen have a wayfinding label to help you identify which side is which. Just match the wayfinding label on the outer cover so it’s facing the same direction as the label on the inner co