Koala Pillow (2nd gen)

How long will the Koala Pillow 2nd Gen last?

The Koala Pillow [2nd Gen] comes with a 1 year warranty period. It’s generally recommend to replace your pillows every 1-2 years.

What is Bio Foam?

This is a type of foam in which a portion of the traditional chemicals have been replaced with a bio-polyol which has been derived from a renewable source, in this case from soybean oil, while still providing the same comfort, durability, and perform

Can temperature affect the firmness of the pillow?

Yes, temperature can affect the firmness of the pillow! Memory foam is temperature sensitive so the heat from your body softens the material and causes it to yield to weight.The general environment can also play a part in this. For example, if expos

Do the PolarBands® affect the feel of the pillow?

The PolarBands® are embedded at a depth of about 4.5cm below the surface of the Summer side of the pillow, deep enough that you won’t notice them while you sleep.

Do the PolarBands® make the Winter side of the pillow cold?

PolarBands® are designed to draw away excess heat, not make you “cold” - plus we’ve embedded them at a depth of 9.5cm below the Winter side, meaning they are only going to have maximum impact on the Summer side of the pillow!

How do I know which way to put the cover back on once I’ve washed it?

Both the outer (washable) and inner covers of the Koala Pillow 2nd Gen have a wayfinding label to help you identify which side is which. Just match the wayfinding label on the outer cover so it’s facing the same direction as the label on the inner co

Pillow doesn't feel cool: How can I tell which is the cool side?

Check the cover tags on the pillow, there will be a Winter/Summer tag on the pillow cover, and if you remove the cover, there will be a Winter/Summer tag on the foam too. Make sure the cover tags match and both face the same way, for example Summer t

Can I buy the new pillow cover to fit into my old cover

No, because the benefit of the cover is to help the polar bands technology in the new pillow.

What is the Pillow (2nd gen) made of, is it environmentally friendly?

The Koala Pillow 2nd Gen has been manufactured with 16% of the finished product is bio content (soybean oil).

My pillow (2nd Gen) smells, what should I do?

If your Koala Pillow smells, we suggest you leave it in a well ventilated room for up to 48 hours to air out. You can open the zips on the sides of the pillow to assist with ventilation. You can also remove the pillow cover and wash it to help reduce

How do I return my pillow?

If you would like to Return your Koala Pillow,. Please head to the 'My Orders' page on your Koala account, and you can organise your Return there via a form. To return your pillow, we'll ask that you can roll up your pillow, and either put it back in

The Koala Pillow is too high, how can I change this?

The Koala Pillow (2nd Gen) height of the pillow is 1CM shorter - zipping it up can make it lower, otherwise unzip it to make it softer and let you sink into it.