What states are these services available?
Currently our Premium Delivery Service is available in metro areas within Sydney, Melbourne & Brisbane. We are hoping to expand this service to other areas in the future so stay tuned!
All articles
Premium Delivery Service
Will the assembler build in our room of choice?
Yes, your assembler will build & place your Koala products in your room of choice & also remove the packaging!
Will I be contacted when my order is on the way?
You will receive SMS communications when your order is confirmed, your order has been loaded on the delivery vehicle, and when it’s 30-60 mins away, which will also include a tracking link!
Can I choose a date and time for this to be delivered?
Koala offers premium delivery as an all day service however available days will depend on your location. You can check out the next available day by entering your postcode at checkout!
I received a text notifying me of a delay of my Premium Delivery Service. What happens now?
While we do everything we can to fulfil all of our orders at our customers' chosen date and time frame, sadly there are some events beyond our control which can sometimes prevent us from doing so. This can include things like shipping delays, unexpec
I've purchased more than one item. What is the cost of premium delivery for me?
The premium delivery service is limited to 3 large furniture products and any additional items may attract a further fee. Generally, costs for Premium Delivery Service depend on which items you're purchasing:. If you're unsure, we recommend adding yo
What are the costs for Premium delivery?
Costs for Premium Delivery Service depend on which items you're purchasing:. If you're unsure, we recommend adding your items into the cart and heading through the final page of the checkout to see delivery service options & costs in your area.
What's not included in the service?
Koala's Premium Delivery service will only collect plastic and cardboard rubbish from the item/s in your delivered order. They will not remove additional items from your room or house, or build existing furniture. For insurance reasons, they are not
What products are included in the Premium Delivery Service?
This service includes all furniture products that can be assembled. We even allow you to select Premium Delivery Service for a mattress. Any non-furniture items such as homewares, linen and bedding are only eligible for Premium Delivery Service if th
How can I access the premium delivery service?
If this service is available in your area, you will be able to select the Premium Delivery Service at checkout! The price will depend on the items you've got in your cart so we recommend putting the items you'd like into your cart and heading to the
What is Koala's Premium Delivery Service?
The premium delivery service is an all-in-one delivery, assembly and rubbish removal service offered to customers in metro areas of Sydney, Melbourne and Brisbane. Compared to our standard delivery to the front door, you’ll get your item/s delivered