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Our Mattress Range FAQs

Which Koala mattress is best for me?

The Koala Mattress Range has been thoughtfully designed, with options for every kind of sleeper and budget.Looking for medium-firm or firm support, with the flexibility to adjust the firmness to your liking or to accommodate different preferences for

How do Koala mattresses cater to different sleep positions?

Firmness preferences for mattresses often vary depending on the sleeper's preferred position. Back sleepers generally benefit from firmer mattresses that help maintain spinal alignment, whereas side sleepers might prefer softer mattresses that provid

Which is the firmest mattress in the range?

If you prefer a firmer sleeping surface, the Koala Mattress or the Koala Plus Mattress with Flippable Firmness might be perfect for you. Just flip the comfort layer to easily switch between 'medium-firm' and 'firm' surfaces, tailoring the feel to you

Which is the plushest mattress in the range?

If luxurious plush comfort is your thing, check out the Koala Luxe Mattress. It's our plushest mattress yet, with a 9cm Kloudcell® Comfort Layer infused with copper that provides unparalleled pressure relief, while the copper keeps you cool and fresh

What support technology is used in Koala Mattresses?

Every Koala Mattress is designed with a sophisticated base of ergonomic support zones, each tailored to contour the body's natural curves and promote healthier spinal alignment for life changing sleep. The Koala SE and Koala Mattress both feature thr

Which is the coolest mattress in the range?

With our custom designed CoolThread™ tech, Cooling Kloudcell®, and a reversible seasonal topper that lets you choose between cool and cosy, the Koala Plus Mattress has been engineered to keep you at the optimum sleeping temperature all year round.

What mattress sizes do you offer?

All Koala Mattresses are made to standard Australian sizes, ensuring a perfect fit for standard bed frames:. The height of your new mattress varies depending on the model you select. Here's a quick guide:. When shopping for Bed Linen and Mattress Pro

What is Kloudcell®?

Kloudcell® is what quality sleep is made of. With its superior support, breathability, responsiveness and durability, Kloudcell® is the closest experience to floating on a cloud that you can have. Every Koala Mattress uses Kloudcell® technology in th

What is Zero Disturbance® technology?

Sleeping next to a tosser? Our famous Zero Disturbance® technology has been designed to absorb movement, ensuring you remain undisturbed when your partner tosses and turns during the night. You'll find Zero Disturbance® technology in all of our mattr

What is a mattress in a box? How long does it take for a Koala Mattress to expand?

Koala Mattresses are compressed, rolled, and vacuum-sealed into a compact box for quick and easy delivery directly to your doorstep. Once opened, it can take 72 hours for the mattress to come back to its correct shape and feel, but you can sleep on i

What is your approach to sustainability?

At Koala, we're committed to making a positive impact on the environment through thoughtful actions and genuine sustainability efforts. Koala Mattresses feature foams certified by CertiPUR-US®, meaning they are made without ozone depleters and heavy

What is CertiPUR-US®?

Koala Mattresses only use foam that has been CertiPUR-US® certified, meaning it has been tested to meet CertiPUR-US®' rigorous standards for emissions, content, performance, and durability. The foam in our mattresses is made without heavy metals such

What type of bed frame do you recommend?

As long as your bed base has adequate support and ventilation, it'll work with any Koala Mattress. If it's a slat base, the slats should be no more than 7.5cm apart. While posture slats can be used, they can make the mattress feel considerably softer

Can I sleep on the mattress straight away?

Our mattresses are specially compressed for ease of shipping. It can take 3-5 days for the mattress to come back to its correct shape and feel, but you can sleep on it right away. It will just get better and better over the first week or so!For furth

Should my new Koala mattress smell?

Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear. If you notice a

Where can I try the Koala mattresses?

You can try the mattress at home with our risk-free 120-night trial. If you don't love it, you can return it for a full refund - no catch!Even better, if you're in metro Sydney, Melbourne, Brisbane, Adelaide or Perth, we'll pay for return shipping or

How long can my mattress remain in the box?

Koala recommends unboxing your new mattress within a few days of receiving it. This will ensure integrity in the foam resilience so it delivers a not-too-soft, not-too-hard but just right firmness. Don't stress too much if you can't get it unboxed wi

What type of bed frame do you recommend?

As long as your bed base has adequate support and ventilation, it'll work with our Koala mattress range. If it's a slat base, the slats should be no more than 7.5cm apart to avoid sagging. While posture slats can be used, they can make the mattress f

How much weight can my mattress handle?

We undertake rigorous testing on our mattresses to create a product that we reckon is the perfect comfort for anyone, no matter your shape, size or how you prefer to sleep.Our adaptive cores and trade marked Zero Disturbance® technology helps to even

Why can't I use the Koala mattresses on the floor?

We don't recommend putting the Koala Mattress on the floor as it prohibits airflow, which can cause mould and other damage. We recommend using a bed base with adequate support and ventilation and if it's a slat base, the slats should be no more than

Can I put the mattress back in the box?

Unfortunately not without the required industrial equipment!

Are the mattresses flame retardant?

In Australia, while some commercial applications may require mattresses to be flame retardant, we do not use any flame retardant chemicals in either the foams or textiles in our mattresses.

Do I need a mattress protector?

We strongly recommend you always use a mattress protector with your Koala mattress. Using a mattress protector is far more hygienic and will result in improved durability and hygiene of your mattress. Check out our Mattress Protector range!

Do the new Koala mattresses get hot?

Our mattresses have been designed to prevent excess heat retention and maintain a comfortable sleeping temperature. Find out more about our mattress range here.If you are someone who sleeps hot, check out the Koala Plus mattress featuring CoolThread™

How do I clean the mattress cover?

For general care, take a look at the product page, or check out the care label found on the underside of your mattress. For more tips on mattress maintenance, have a look at our blog post here.

Can I put the Koala mattresses on an adjustable bed base?

We don't recommend using our mattresses on an adjustable bed base, as if the mattress is bent or folded for extended periods of time you may end up causing damage to the core and supportive layers, which would not be covered under our Koala Warranty.

Is the mattress NDIS approved?

As much as we would love to be able to be a part of this program, our mattresses are unfortunately not currently NDIS approved.

How soon can I return my mattress?

The 120-night trial is included for free when you buy any Koala product from our website, full price or on sale, and begins automatically once you receive your purchase. Simply buy it, get really comfortable with it and try it for up to 120 nights! T

Can I use an electric blanket?

Yes, you can use an electric blanket or heating pad on the Koala mattress range, just remember to always follow the safety instructions for the device, and turn it off when not in use. While these devices are great for heating up your mattress on a c

What bed base is suitable for use with the Super King Mattress?

The Super King Mattress is standard Super King Australian size, measuring 203cm W x 203cm L and can be used on any Super King bed base that will fit a standard Australian Super King size mattress. While we sell a Koala Super King sized Mattress, Koal