.png){kind=small}
Tracking & Delivery Updates
Track your Order
For Live Tracking please head onto your live tracking on your Customer Order Profile via this link here https://account.au.koala.com/orders.Alternatively, you would have received a Delivery Confirmation Email with the latest delivery updates and live
Will I get a heads up when the delivery is made?
Yes, we'll send you an SMS when your delivery has left the warehouse.If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth), you will also receive a live tracking link in the text so that you can see where y
When will I receive my delivery? Can I select a specific day for delivery?
If you're located in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery date and time that is convenient for you during the checkout process. If you order a mattress or furniture item before
Do I need to be home to receive my delivery?
If you choose standard delivery, we can leave your delivery somewhere safe if you're not home. Make sure you tick the 'authority to leave' box during checkout to let us know you don't want us to leave your package unattended. If you choose our additi
Do you deliver to my apartment door?
Standard Delivery:Our drivers will deliver directly to your apartment door if there is lift access. If your building doesn’t have a lift, they can carry your items up to 3 flights of stairs (approximately 30 steps). For heavier items, we recommend ha
Can the courier bring my delivery inside my home?
All Koala items are delivered by a courier to your nominated street address. For safety (OH&S) reasons, our standard courier service is not allowed to enter your home, or carry furniture items more than three flights of stairs to your door. If you th
Do you offer contact-free delivery?
Yes, absolutely. Our delivery partners;. We deliver to your door (if you have a lift or up to 3 flights of steps i.e. 30 steps) and we will let you know when your product has arrived. To plan for your delivery, we suggest that there will be someone w
Do you deliver after work hours? Can you deliver on the weekend?
If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights from 5pm-8pm and Saturday mornings included!*. *These time-slots will incur an additional delivery charge. Find out more
If I order now, can I get delivery later?
Yes absolutely! You can select your desired delivery date/window in the check out. This can be a future date, we just recommend you click 'save' after you change the date. Simply add your items to the cart, and proceed to checkout. Before you are ask