Yes absolutely! You can select your desired delivery date/window in the check out. This can be a future date, we just recommend you click 'save' after you change the date. Simply add your items to the cart, and proceed to checkout. Before you are ask
We deliver across most areas of Australia. If you're located in Sydney, Melbourne, Adelaide, Brisbane, or Perth, you can access same-day delivery for certain items. For other areas, delivery times may range from 1-15 business days. Remote areas may t
If you choose standard delivery, we can leave your delivery somewhere safe if you're not home. Make sure you tick the 'authority to leave' box during checkout to let us know you don't want us to leave your package unattended. If you choose our additi
Sometimes life gets in the way and we totally understand that you may need to make some changes to your delivery as a result!. If you need to change the date or delivery window of your order, please head to our 'Manage my orders' page, log in with yo
We’ve recently updated how we deliver large and bulky products. Instead of using four broad charging zones, we now service over 1,200 unique postcodes across Australia. This means delivery availability is more accurate than ever before. Mattresses ha
If you're missing a box or two from your order, don't sweat just yet! The first step we'll need you to take is to check your phone - Not only do we send you a text when your order leaves our warehouse, we also send you a sneaky text when your items a
If you're located in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery date and time that is convenient for you during the checkout process. If you order a mattress or furniture item before
We now offer delivery to over 1,200 unique postcodes across Australia for our bulky furniture items. This allows us to provide more accurate delivery options for our customers. All orders including a mattress will automatically receive free delivery.
Metro customers are provided a set fee depending on the type of service selected, the timeframe they select and the items they purchase. For all metro orders including a mattress, the delivery is free. For our regional and rural customers, the delive
While we do everything we can to fulfil all of our orders at our customers' chosen date and time frame, sadly there are some events beyond our control which can sometimes prevent us from doing so. This can include things like shipping delays, unexpec
Your delivery fee depends on the size and weight of the items you’re ordering and where they’re going. We use customised pricing for regional customers on items that aren’t free to deliver. This means:. - Fees are provided from our trusted logistics
Standard Delivery:Our drivers will deliver directly to your apartment door if there is lift access. If your building doesn’t have a lift, they can carry your items up to 3 flights of stairs (approximately 30 steps). For heavier items, we recommend ha
Yes, we'll send you an SMS when your delivery has left the warehouse.If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth), you will also receive a live tracking link in the text so that you can see where y
If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights from 5pm-8pm and Saturday mornings included!*. *These time-slots will incur an additional delivery charge. Find out more
All Koala items are delivered by a courier to your nominated street address. For safety (OH&S) reasons, our standard courier service is not allowed to enter your home, or carry furniture items more than three flights of stairs to your door. If you th
We assess all warranty claims on a case by case basis to make sure every claim is handled fairly!. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for
Yes, absolutely. Our delivery partners;. We deliver to your door (if you have a lift or up to 3 flights of steps i.e. 30 steps) and we will let you know when your product has arrived. To plan for your delivery, we suggest that there will be someone w
Our delivery zones are based on how our delivery partners categorise the different locations they deliver our products to, which are determined by factors such as distance from city centres and the costs associated with transporting bulky items to th
Since day one, we’ve delivered mattresses to every corner of Australia for free and that hasn’t changed. As our range has expanded into larger, bulkier furniture items, some orders now attract a delivery fee. This helps us get more products to more p
Until recently, we were unable to deliver ANY products to customers located in far remote suburbs of Australia. We are SO excited to now offer Mattress delivery to 183 new postcodes which were previously unavailable! At this stage, we are still unabl
If you selected the earliest delivery date at checkout, that’s the soonest we can send your item, based on stock availability or delivery partner capacity. However, if your item is in stock and ready to go, we may be able to bring your delivery date
Unfortunately we cannot deliver to PO boxes or Parcel Lockers / Parcel Collect.
For Live Tracking please head onto your live tracking on your Customer Order Profile via this link here https://account.au.koala.com/orders.Alternatively, you would have received a Delivery Confirmation Email with the latest delivery updates and live
Koala offers Fast & Flexible delivery Australia-wide. For more information on what delivery services Koala offers, you can find out more here!. While Koala does not offer International Delivery,. If you absolutely love our products, we would suggest